Joshua Lopez, Mba Email & Phone Number

Los Angeles, Ca, Us

Atlanta, Georgia, Us

• Developed and integrated custom PostgreSQL queries in Google's BigQuery environment for clients, delivering over 10 tailored reports that improved data accessibility by 25%..• Led the design and implementation of a data-driven reporting framework, improving client insights and operational efficiency by 30%.• Utilized HTML, CSS, JavaScript, and Chrome DevTools to develop solutions that reduced ticket resolution times by 40%.• Elevated the technical knowledge of the Tier 1 support team by conducting regular knowledge-sharing sessions.• Acted as a key technical resource, improving support strategies and contributing to a 15% increase in client satisfaction.• Initiated and conducted knowledge-sharing sessions to elevate the technical capabilities of the Tier 1 support pod, drawing from my extensive background in software development and data analytics.• Check out my useless project for Intellum-https://github.com/jflopezr11/copenhagen_theme/blob/master/README.md

Rancho Cucamonga, California, Us

As a self-employed professional, design websites for clients. Responsibilities include:• Making website development proposals• Designing page layout and working with content management systems• Making sure work follows the client’s branding policy• Lots of code, and collaborating with graphic designers and content writers.

We'Re A Remote Company, Us

● Played a pivotal role as one of the first Technical Support Engineers for Shogun's new product, "Frontend," a headless app for e-commerce websites.● Utilized HTML, CSS, JavaScript, and React to effectively debug and provide solutions for clients' frontend issues.● Collaborated closely with Software Engineers, the product team, and Marketing to ensure seamless support and customer satisfaction.● Demonstrated strong problem-solving skills by identifying, testing, and reporting 50+ bugs, leading to a 15% reduction in critical issues.● Established efficient collaboration within the Support team, actively participating in brainstorming sessions and finding solutions for escalated technical issues.

We'Re A Remote Company, Us

Faithful Central Bible Church is currently going under an update. • Currently writing in HTML, CSS and JavaScript on the updated website• Using Drupal as CMS. • MySQL for database

San Francisco, Ca, Us

As the Associate III,• Provided technical support by troubleshooting• Problem solving for clients experiencing difficulties using all retail applications available on FirstRepublic's website and Mobile App.• Responsible for providing excellent client service to both external and internal clients via phone, e-mail,or onsite requests.• Management: had to prove proficiency in preparing reports and correspondence with the types of callsand concerns from clients.• Assisted with the administration and training programs for new hires.

San Francisco, California, Us

• A key member of the Wells Fargo team. • Provide customer service and response to inquiries and requests over the phone.• To satisfy our customers’ financial needs and help them succeed financially. • Ability to navigate multiple computer systems, applications, and utilize search tools to find information• Accurately maintaining and balancing a cash drawer.•Delivering upon customer needs for products such as safe deposit boxes, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop.

West Hollywood, Ca, Us

• Rescue distressed persons, using rescue techniques and equipment.• Inspect recreational facilities for cleanliness.• Patrol or monitor recreational areas such as trails, slopes, and swimming areas, on foot, in vehicles, or from towers.• Work with administrative staff to schedule: swim lessons, swim camps, and employee hours. • Instruct and teach participants in swimming, or other recreational activities and provide safety precaution information.• Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices• Performing in-person and phone interviews with candidates

Seattle, Wa, Us

• Greet customers as they arrive at the Starbucks outlet and inquire into their orders• Provide customers with information on popular coffee blends• Assist patrons in finding seats inside the coffee shop and take their orders• Educate customers about the history of each coffee blend when inquired

• Rescue distressed persons, using rescue techniques and equipment.• Inspect recreational facilities for cleanliness.• Patrol or monitor recreational areas such as trails, slopes, and swimming areas, on foot, in vehicles, or from towers.• Contact emergency medical personnel in case of serious injury.• Instruct participants in swimming or other recreational activities and provide safety precaution information.• Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Master Of Business Administration (M.B.A.)

Full-Stack Web Development Certificate.

Bachelor Of Arts (Ba), Psychology