Joshua Pearson Email & Phone Number

New York, Ny, Us

New York, Ny, Us

- Developed firm culture & reported quarterly Employee Engagement Survey results, including an eNPS of ninety in Q3 2022, managed the creation & administration of customized trainings, including People Management, Facilitation Skills, Leaving Effective Feedback, etc.- Led annual performance review process for seventy-one team members, including planning & facilitation of calibration sessions, outcomes communications, performance interventions; recommended best practices to senior leadership with a cultural lens- Liaised with leaders to develop policies & employee handbook materials on topics including, Code of Conduct, Paid Time Off, Performance Management, Sabbaticals, Sexual Harassment, & more- Managed direct report in recruitment, onboarding, & complete employee life cycle strategy, highlighting growth of the firm from 52 to 71 team members, or 37% growth, in less than one year; also managed hiring teams and interview protocols

New York, New York, Us

- Monitored platform engagement to inform & design needs-based trainings, while reporting monthly performance metrics. - Authored & led trainings for 100+ GMs on VoC operations, including NPS data analysis, & how to implement at stores. - Liaised with Customer Service to analyze customer feedback while focusing on operational procedures needing improvement, including customer service standards & relationship building, personnel management, facilities maintenance & protocols, etc.- Authored Operations Manual to document programmatic structure and features for stakeholders to ensure business continuity.

New York, New York, Us

- Opened a corporate office in Bangalore, India; liaised with 75+ stakeholders, owned HR workflows including talent acquisition, compensation & retention planning, onboarding & training processes, Benefits & Payroll vendor RFP review & selection, legal and statutory compliance, etc.; shepherded collaboration amongst colleagues.- Collaborated with HRBPs to deploy enhanced onboarding & exit interview structures including standardized programming for five corporate offices, formal data collection procedures & reporting, real-time feedback for HRBPs & direct managers.- Dedicated HR SME for multiple organization-wide projects, effecting 3,000+ employees, including Google Suite adoption and roll-out, emergency preparedness application utilization, mental health awareness efforts, associate engagement week activities.

New York, Ny, Us

- Implemented formal Operations staff training procedures; consulted with SMEs, digitized 40+ training modules, built portal & testing tools, published to 300+ team members, collected data, monitored test results, reported metrics to multiple parties. - Launched & disseminated inaugural 30, 60, & 90-day Operations staff onboarding surveys that resulted in real-time coaching & training, transparency to new hires, onboarding enhancements, retention & performance management insights. - Built new-hire interview structure that allowed for collaborative interviewing & candidate discussion techniques. - Managed four team members & led teamwide training & professional development seminars, with programming including designing effective in-person & virtual trainings, effective interview skills, & personnel management/communication skills.

New York, Ny, Us

- Managed four direct reports & provided professional coaching/feedback to enhance productivity & understand career goals. - Owned building-wide operational best practices, including customer service standards for stakeholder interactions, budget forecasting, safety & technology trainings, project management tools to create a productive, communicative workforce.- Managed internal and external business partners to establish safety procedures and school schedules/events, complete renovation projects, create staff wellness events and standards, community relations and customer service procedures.- Increased Qualities of Essential Operations metrics from 58% to 88% by streamlining processes and determining KPI’s.

- Analyzed procurement schedule compliance data from CTT suppliers to develop Best Practices and improve supplier relationships.- Utilized Six-Sigma DMADV project structure, conducted interviews and developed nine critical criteria to measure results.- Maintained positive relationships with 85 suppliers by creating a responsive, collaborative Voice of the Customer collection process.- Created process diagrams and supplier scorecards to analyze the flow of goods and determine supply chain inefficiencies.

- Assisted cross-functional Quality Assurance teams with new product technical issues; facilitated team-building workshops, created employee development exercises and led classroom discussions with corporate executives. - Developed written and oral communication tools to promote cross-cultural awareness and increase employee moral.

- Led classrooms with 25-30 students by utilizing innovative developmental training methods and core leadership strengths.- Shaped solid working relationships to analyze and formulate Best Practices for an overall enrollment boost of over 15%.- Promoted to create and administer premiere training courses for students entering the United States educational system by defining and analyzing key behavioral characteristics and applying those observations to curriculum and class culture.

Mason, Oh, Us

- Managed 8 direct reports & cross-trained a team of 60+ by identifying skill sets, leading training sessions & reassigning duties. - Achieved 14% reduction in material costs by tracking employee production metrics and identifying waste in process flow.- Developed change management approaches for team of 60+ by diagnosing organizational issues and leading training programs.- Gained cross-functional exposure by evaluating hiring/customer care procedures and attending Lean-Six-Sigma training seminars.

- Operated in a rotational program to gain cross-functional exposure by making sales calls, evaluating hiring process methods, participating in interviews, delivering excellent customer service and attending Six-Sigma oriented seminars.

Imba, Gscom

Human Resources

Intensive Mandarin Studies

Bba, International Business And Economics, Art Minor