Josh Mccarthy Email & Phone Number

Victoria, British Columbia, Canada

Victoria, Bc

Victoria, Bc

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

Summary of position:Point of contact through inbound and outbound calls to customers to collect payments that will minimize potential interruption of services and maximize customer retention. High experience level in taking high conflict calls with customers.Collect immediate payments from delinquent customers to help transition their accounts back to current status. Respond to customer account and billing inquiries providing each customer with pleasant, professional, and knowledgeable service. Complete data input with a high level of accuracy. Promote the features, advantages, and benefits of our innovative video, internet, and phone service options to ensure continued customer satisfaction. Meet call quality and performance goals to ensure a high level of customer service. Work as a team to ensure team and individual goals are met on a daily basis. Meetings and Presentation Creation & Acting Support:Presentations include national content, as well as additionally created content by myself, or a coworker I have delegated to do so. The organization of presenters & the compilation of the final product is to be presented to the team each week. When presenters are absent, I take would it on myself to present the content in an engaging, and informative way.The creation of business-quality Power Point presentations are presented weekly to the team.While acting support, I was responsible to answer all employee questions, which included taking on escalated phone calls from irate customers.Acting support are also required to make customer call backs, based on a customer complaint and/or a poor experience. These calls often included speaking with an irate customer.

Victoria, Bc

Very fast paced work environment. Several hundred customers talked to and served by each person per day. Extensive time management is required. Smiling, Eye Contact, and saying Thank You are only some of the mandatory requirements for this position. Auditing of high priority products daily. Correct display of product for maximum selling opportunity.

Victoria, British Columbia

Online marketing through social media. Constant monitoring of Facebook, Twitter, LinkedIn, and Instagram. Rapid response to customer inquires, blogging original content, re-blogging relevant content, and Tweeting current events in mortgages.Advertising strategies for ad's on Facebook and Twitter, brainstorming for new campaigns, and keeping in touch with all clients in a timely manner.

Rapid data entry of tax files, processing all of Canada's taxes in a very fast paced and independent office environment. All mistakes were accounted for and followed up on.

Victoria, Bc

Managing various employees all at once, ensuring all employees were in their correct positions, ensuring all employees were working efficiently. Counting and balancing cash, tracking labour hours, calculating UPT's.