Joshua Mccool Email & Phone Number

Salem, Or, Us

Vancouver, Washington

Receiving and applying dental payments to patient accounts and verifying accuracy. Auditing payments applied by our offshore team in India, identifying issues with payment application and calculations of patient responsibility, and communicating issues and building best practices for the team. Researching open dental insurance claims and identifying obstacles to timely payment of claims for regional dental offices. Working with insurance companies, office staff, doctors and others to gather… Show more Receiving and applying dental payments to patient accounts and verifying accuracy. Auditing payments applied by our offshore team in India, identifying issues with payment application and calculations of patient responsibility, and communicating issues and building best practices for the team. Researching open dental insurance claims and identifying obstacles to timely payment of claims for regional dental offices. Working with insurance companies, office staff, doctors and others to gather required information and submit to insurance companies. Making decisions on whether to resubmit, cancel, or submit new dental claims based on available information. Identifying systemic issues causing unnecessary wait times on claims and reporting them to office and regional managers. Posting dental claim payments to practice management database and training office staff how to properly calculate and post dental payments. Obtaining patient financial and insurance information and managed patient charts. Recommending best practices to improve insurance billing protocols and processes in order to reduce denials, long waits for payment and balances for patients. Working with practice managers to develop new methods of improving efficiency in the insurance billing process. Learning and maintaining knowledge of software systems to compile, store and retrieve patient information and data for reporting. Maintaining knowledge of insurance plans, rules and regulations. Obtaining, updating and entering patient insurance information. Researching insurance overpayments to quickly and accurately return overpaid monies. At times, working as part of a team and leading group projects. Other times, working independently with little oversight, requiring initiative and open communication. Training office staff, from new hires to experienced staff and practice managers in A/R and billing best practices. These trainings take place both in group settings and one-on-one. Show less

Tempe, Arizona

Researching open dental insurance claims and identifying obstacles to timely payment of claims for regional dental offices. Working with insurance companies, office staff, doctors and others to gather required information and submit to insurance companies. Making decisions on whether to resubmit, cancel, or submit new dental claims based on available information. Identifying systemic issues causing unnecessary wait times on claims and reporting them to office and regional managers. Posting… Show more Researching open dental insurance claims and identifying obstacles to timely payment of claims for regional dental offices. Working with insurance companies, office staff, doctors and others to gather required information and submit to insurance companies. Making decisions on whether to resubmit, cancel, or submit new dental claims based on available information. Identifying systemic issues causing unnecessary wait times on claims and reporting them to office and regional managers. Posting dental claim payments to practice management database and training office staff how to properly calculate and post dental payments. Obtaining patient financial and insurance information and managed patient charts. Recommending best practices to improve insurance billing protocols and processes in order to reduce denials, long waits for payment and balances for patients. Working with practice managers to develop new methods of improving efficiency in the insurance billing process. Learning and maintaining knowledge of software systems to compile, store and retrieve patient information and data for reporting. Maintaining knowledge of insurance plans, rules and regulations. Obtaining, updating and entering patient insurance information. At times, working as part of a team and leading group projects. Other times, working independently with little oversight, requiring initiative and open communication. Part of a team that reduced total A/R (patient and insurance) by over $1 million over a three-month period in 10 offices recently acquired by Interdent. Training office staff, from new hires to experienced staff and practice managers in A/R and billing best practices. These trainings take place both in group settings and one-on-one. Show less

Peoria, Arizona

Researched open dental insurance claims and identified obstacles to timely payment of claims for 15 regional dental offices. Worked with insurance companies, office staff, doctors and others to gather required information and submit to insurance companies. Made decisions on whether to resubmit, cancel, or submit new dental claims based on available information. Identified systemic issues causing unnecessary wait times on claims and reporting them to office and regional managers. Posted dental… Show more Researched open dental insurance claims and identified obstacles to timely payment of claims for 15 regional dental offices. Worked with insurance companies, office staff, doctors and others to gather required information and submit to insurance companies. Made decisions on whether to resubmit, cancel, or submit new dental claims based on available information. Identified systemic issues causing unnecessary wait times on claims and reporting them to office and regional managers. Posted dental claim payments to practice management database and trained office staff how to properly calculate and post dental payments. Contacted patients directly to collect balances. Obtained patient financial and insurance information and managed patient charts. Recommended best practices to improve insurance billing protocols and processes in order to reduce denials, long waits for payment and balances for patients. Worked with practice managers to develop new methods of improving efficiency in the insurance billing process. Learned and maintained knowledge of software systems to compile, store and retrieve patient information and data for reporting. Maintained knowledge of insurance plans, rules and regulations. Obtained, updated and entered patient insurance information. Worked independently with little oversight, requiring initiative and open communication. Reduced backlog of outstanding orthodontic claims by up to 79% in actual dollar amount for each dental office, and non-orthodontic claims by over 42% in number of claims and 45% in actual dollar amount. This included a 65% reduction in the amount of money outstanding in claims over 180 days old. Show less

Portland, Oregon Area

Provided administrative support to UniServ Consultants, including support and assistance for the collective bargaining process as well as to the UniServ Council(s) and over 20 local associations. Prepared materials for publication, managed and maintained the field office on a day-to-day basis. Assembled and distributed membership materials on a yearly and ongoing basis, coordinating local membership with the appropriate Membership Specialist. Typed, edited and proofread contract proposals… Show more Provided administrative support to UniServ Consultants, including support and assistance for the collective bargaining process as well as to the UniServ Council(s) and over 20 local associations. Prepared materials for publication, managed and maintained the field office on a day-to-day basis. Assembled and distributed membership materials on a yearly and ongoing basis, coordinating local membership with the appropriate Membership Specialist. Typed, edited and proofread contract proposals, revisions and final contracts. Assisted in crisis situations and maintained records of district agreements. Assisted and supported in various aspects of political and campaign work, including contacting political campaigns and supporting initiative petition gathering. Arranged for meeting space as required, securing payment and planning events. Processed event registration, designed and developed flyers and invitations. Prepared meeting materials and made housing and meal arrangements; acted as liaison to venue staff and management. Maintained comprehensive office filing system. Ordered office supplies. Responsible for petty cash fund, disbursement of appropriate expenditures, maintaining accurate records, and submitting records to Finance Department on a timely basis. Assisted members in crisis by obtaining help from UniServ Consultant or Legal Services. Assisted other staff, when available, in overload and crisis situations, with crises as top priority. Arranged for regular maintenance or emergency repair of office equipment or building as necessary. Other duties as assigned. Show less

Sublimity, Or

Tracked and verified attendance in various programs for TANF clients; collaborated with case managers, CCC staff and DHS staff to manage client plans and recommend clients for disqualification meetings; worked with multiple office hardware and software programs; acted as first point of contact for public, answering questions about TANF and other programs; maintained up-to-date knowledge of state laws, rules, and regulations; facilitated intake meetings and program orientation; frequently worked… Show more Tracked and verified attendance in various programs for TANF clients; collaborated with case managers, CCC staff and DHS staff to manage client plans and recommend clients for disqualification meetings; worked with multiple office hardware and software programs; acted as first point of contact for public, answering questions about TANF and other programs; maintained up-to-date knowledge of state laws, rules, and regulations; facilitated intake meetings and program orientation; frequently worked under critical timelines with conflicting priorities. Frequently worked with sensitive and confidential information. Assisted other DHS staff when needed. Show less

Salem, Oregon

Analyzed and evaluated hearing requests; determined validity of requests according to laws and rules; Accurately entered claimant and employer information into database; determined laws and rules at issue for hearings; collaborated with administrative law judges and with technical staff to maintain continuity and meet quotas and deadlines; worked with multiple office hardware and software programs; acted as first point of contact for public, including confused, angry, and hostile customers… Show more Analyzed and evaluated hearing requests; determined validity of requests according to laws and rules; Accurately entered claimant and employer information into database; determined laws and rules at issue for hearings; collaborated with administrative law judges and with technical staff to maintain continuity and meet quotas and deadlines; worked with multiple office hardware and software programs; acted as first point of contact for public, including confused, angry, and hostile customers, answering questions about hearing process and explaining state laws, rules, and regulations; analyzed and evaluated information received from parties, OAH/other state agency employees and management and made critical decisions based on that information; frequently utilized technical knowledge of various Microsoft-based software and Mainframe data to streamline process and maintain scheduler database. Frequently worked under critical timelines with conflicting priorities. Assisted other OAH staff when needed. Show less

Eugene, Oregon Area

Developed and maintained database of motor coach parts; Evaluated needs and created detailed bills of materials for motor coaches and towable units; collaborated with production, engineering, management and sales to ensure accuracy of data; built and maintained databases of materials (inventory and bills of material) using multiple software programs; designed, tested and validated many new processes for collection and tracking of materials data, ensuring accuracy of data and troubleshooting any… Show more Developed and maintained database of motor coach parts; Evaluated needs and created detailed bills of materials for motor coaches and towable units; collaborated with production, engineering, management and sales to ensure accuracy of data; built and maintained databases of materials (inventory and bills of material) using multiple software programs; designed, tested and validated many new processes for collection and tracking of materials data, ensuring accuracy of data and troubleshooting any areas needing attention. This included written procedures manuals and user guides and general instructions; Made presentations on technical processes to management and co-workers and provided training to co-workers on approved processes; created VINs (vehicle identification numbers) and reported to federal agencies based on existing laws and rules; maintained current knowledge of law changes as they arose and applied them to production process; evaluated process and suggested/implemented them to management in order to improve process efficiency and efficacy. Worked under critical timelines to meet customer needs and business expectations. Show less

Eugene, Oregon Area

Built luggage bay doors to exact specifications; worked with production, management, and engineering to improve processes and efficiency; worked with tight and set deadlines and exacting standards; learned and designed new strategies for building at a faster pace and with greater accuracy; trained new employees; kept exact inventories; demonstrated work processes to engineering and management in order to develop and cost- and time-saving measures.