Joshua Kidd Email and Phone Number

• Creates, reviews, and edits documentation.• Inquires about information that is necessary for the completion of documentation.• Uploads documentation to multiple repositories (such as Microsoft Teams, SharePoint, etc.).• Attends, participates in, and leads meetings as needed.• Captures meeting minutes and provides them to leadership.• Provides leadership with daily and weekly status updates regarding documentation and current workload.

I am a Technical Project Coordinator who works in the Enterprise Cloud Solutions Office (ECSO) on the Cloud Operations and Migration Services (COMS) contract for the United States Department of Veterans Affairs (VA). • Coaches multiple application development project teams on how to adopt and use Agile principles and techniques for work planning and tracking via the Digital.Ai Agility (VersionOne) Agile software tool.• Ensures that multiple project teams track work accurately and effectively to give senior leaders insight into project statuses through Digital.ai agility.• Helps direct prioritization of work and manage scope creep. • Assists project teams with streamlining and improving their processes to become more efficient.

• Took direction from Program and Project Managers to provide coordination support to the Enterprise Program Management Office (EPMO).• Scheduled workshops, statuses, and other important project stakeholder meetings.• Summarized and documented key meeting discussion points, decisions, and action items.• Monitored and maintained program artifacts and documentation, including Microsoft Teams site framework and content.• Resolved issues, risks, and decisions.• Participated in quality management reviews of the designs, prototypes, and other requirements, along with work products to ensure that they fulfilled requirements.• Reviewed project deliverables for completeness, quality, and compliance with established project standards.• Provided ad-hoc documentation and project support to the business.

• Provided cross-functional administrative and technical support for an IT Product Line, specifically in the areas of communication, compliance, and reporting.• Managed information systems (SharePoint, JIRA, Rational Tools, VAPARS dashboard, etc.) to enter and manage data on project cost, schedule, and performance.• Developed and coordinated high quality responses to data calls received from internal and external stakeholders, including talking points, web content, Congressional responses, PowerPoint presentations, white papers, formal testimony, and miscellaneous data calls.• Maintained a knowledge management repository and historical record of responses to information requests.• Drafted responses to recurring communication tasks and other mission-driven ad hoc requests for information.• Facilitated executive-level virtual meetings; prepared meeting agenda, captured meeting minutes, and tracked outcomes and action items.• Adhered to standard operating procedures for communication activities and identify process improvements.• Created routine and ad hoc reports, with the ability to produce alternate depictions of IT project performance data to identify and highlight issues.• Provided oral and written discussion of analytical findings using narrative and graphic forms.• Tracked VIP/VAPARS compliance activities and performed recurring gap analyses to identify missing data and documentation .• Supported VA project managers in the preparation for project milestone reviews and critical decision points.• Translated technical information from disparate sources into executive-level communications.• Ensured all communications adhered to standard VA style guidance and 508 compliance standards.• Worked proactively and independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

• Took in, assigned, and tracked internal and external information requests assigned to the Enterprise Program Management Office (EPMO) with the United States Department of Veterans Affairs.• Maintained a knowledge management repository and historical record of responses to information requests on Microsoft SharePoint.• Ran recurring and ad hoc reports using automated SharePoint reporting features.• Coordinated, reviewed, and submitted responses to recurring communication tasks and other mission-driven ad hoc requests for information.• Developed briefing notes and consolidated supporting documentation to produce formal response packages for action items.• Vetted information request responses with VA leadership and coordinates revisions with subject matter experts.• Adhered to standard operating procedures for communication activities and identified process improvements.• Translated technical information from disparate sources into executive-level communications.• Facilitated meetings with VA employees and captured meeting minutes.• Performed quality assurance checks on information request responses and deliverables produced by team mates.• Submitted all formal contract deliverables to government and maintained the deliverables archive.

I was responsible not only for speaking to clients to understand and address their website and online store needs, but also for designing their websites and e-commerce stores.Responsibilities:• Contacted clients to discuss the website overview.• Gathered changes and/or updates needed for initial website and online store setup.• Discussed website and online store directions, as well as website capabilities and cart with every client.• Answered clients' general website questions.• Provided web support on all SAGE web products.• Set up e-commerce stores for all catalog related products.• Designed websites and e-commerce stores using content management system.• Edited clients’ websites and e-commerce stores using HTML, CSS, or JavaScript as needed.• Provided software installation, configuration, and troubleshooting.• Provided website and email configuration and troubleshooting.• Used CRM to accurately document interactions with every client.

• Maintained 30+ active accounts monthly.• Interviewed new clients to gather information for website content.• Wrote and/or edited copy/content for clients’ websites.• Made strategic design and content recommendations to each client.• Used knowledge of meta-tags, keywords, and other SEO principles to deliver the most search-engine optimized product possible.• Edited clients’ websites using basic HTML and content management system.• Monitored and resolved issues and/or discrepancies associated with assigned work and accounts.• Tracked websites through all stages of development, from content collection to finished site.• Coordinated with sales representatives, campaign managers, and the web development team to ensure that websites were completed according to client specifications.• Ensured that websites adhered to SEO standards and were ready for clients by deadline.• Ensured that the client’s website was identical across various platforms: desktop, tablet, and mobile.• Followed up with clients about their websites, while making timely updates in each system.• Used CRM (Salesforce) to document e-mails and customer interactions.

• Developed and recommended advertising strategies to senior management.• Extensively researched and compared other competitors’ digital marketing and advertising techniques.• Designed coupons and advertisements in Adobe Photoshop.• Managed company’s Facebook presence.• Managed company’s Twitter presence.• Monitored social media channels for trends and opportunities.• Created, managed, edited, and uploaded content using content management system (WiX).• Worked directly with senior management to develop proper messaging.(NOTE: Toward the end of June, K & S Heating and Air no longer saw a need to have a "Digital Marketing and Advertising" expert. As a result of this, my position was dissolved and I was laid off.)

While working for Apartment Boy, my work was very tedious and dead-line oriented. I had 3.5 hours to create and complete 200 to 250 apartment ads on the Internet. Each ad required using 3 seperate systems just to create one posting. To meet these demands, it required me to work quickly and efficiently. I had to be right the first time. I was given an additional special project to complete, because of my speed and the quality of my work. In addition to my regular work, I completed this project on time and correctly.Responsibilities:• Created and posted a minimum of 200 ads on a daily basis through Trulia.com, Zumper.com or vFlyer.com.• Used web interface to access ApartmentFinder.com database to locate apartment property information, property descriptions, and apartment prices.• Downloaded images from apartment property websites and/or through Dropbox.• Uploaded images to apartment leasing websites via Trulia.com, Zumper.com and vFlyer.com.• Verified information on apartment properties, descriptions, specific areas, and cities.• Entered apartment information into apartment ads.• Coordinated with supervisor to verify the accuracy of data being entered, via e-mail and/or phone, on a daily basis.• Deleted outdated apartment ads posted on apartment leasing websites.

While working at Precise Land Surveying, Inc., I was the “set up” guy. When an order came in, I was responsible for researching all of the data necessary for others to complete their work. It was imperative that my work be accurate, as any mistake impaired others ability to complete their tasks. I had to work on multiple tasks at once throughout the day, including coordinating data from multiple systems as well as emailing realtors and title companies. I also had deadlines to meet. In order to keep the queue full of work for everyone else, I had to complete 20 to 30 jobs per day. I worked aggressively to complete my work ahead of schedule and to make sure that my work was accurate. In cases where I finished my work early, I would go ask my supervisor if there was anything additional that I could do to help. Responsibilities:• Researched source documents such as appraisal reports, title insurance commitments, quotes, and surveys.• Compared source documents, or re-entered data in verification format to detect errors.• Corresponded with title companies to verify the accuracy of source documents, via e-mail on a daily basis.• Corresponded with customers to answer their concerns or questions regarding their personal orders, via e-mail on a daily basis.• Used database to verify property values, ownership, permit activity, zones and districts.• Prepared, compiled, sorted and verified the accuracy of data before it was entered.• Located and corrected data entry errors and reported them to supervisor.• Maintained logs of activities and completed work.• Processed customer and account source documents by reviewing data for deficiencies and resolving discrepancies.• Filed paperwork.(NOTE: Toward the end of June, Precise Land Surveying, Inc. could not meet payroll. As a result of this, I and my colleagues were laid off.)

As the campaign manager, I oversaw different aspects of the campaign: digital marketing, outreach, community relations, communications, and events. My candidate won the city council race with 72.13% of the vote.Responsibilities: • Defined campaign goals and consulted with candidate to ensure that goals were being met.• Introduced candidate at local events and spoke about the campaign.• Responded to constituents’ questions regarding the campaign in a timely manner, via face-to-face, e-mail and/or phone. • Took photos at events and community gatherings.• Planned, created, launched, and managed content for both the campaign website and Facebook presence.• Uploaded website content using content management system (WiX).• Walked door to door, talking with constituents about the campaign.

• Captured images for families, Mesquite Baseball, professional portraits, Sunnyvale First Baptist Church, Sunnyvale ISD Basketball, Upward Soccer, and weddings.• Scheduled photos for 28 soccer teams over a 5 week period.• Set up, arranged and managed props, lighting systems, camera equipment and backgrounds for photo shoots.• Oversaw all aspects of post-production, from editing images and using Adobe Photoshop to manipulate final image to resizing/cropping images.• Planned and scouted for shoot locations.• Placed and picked up orders from printing vendors.• Verified that images matched orders and resolved any discrepancies with vendors.• Called and/or e-mailed clients about orders, scheduling, and/or issues.

• Planned, created, launched, and managed Bruce Archer’s campaign web site (January – May 2014).• Designed logo for Bruce Archer’s city council campaign; used for campaign signs and campaign literature (January – May 2014). • Created DVD/CD covers for promotional items and designed ads for Sunnyvale First Baptist Church (May 2007 – January 2011).