Joshuan Ferrer work email
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Joshuan Ferrer personal email
Joshuan received his Bachelors of Science in Hospitality Management from UCF Rosen College of Hospitality Management.
Freelance
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Audio Visual TechnicianFreelance Feb 2024 - PresentOrlando, Florida, United States
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Assistant Front Office ManagerHyatt Regency Jul 2023 - Feb 2024Orlando, Florida, United States -
Room Division ManagerWestgate Resorts Oct 2022 - Jul 2023Orlando, Florida, United States -
Director Of Front OfficeWestgate Resorts May 2022 - Oct 2022New York, United States
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Front Office ManagerWestgate Resorts Jun 2021 - Apr 2022New York, New York, United States
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Assistant Front Office ManagerWestgate Resorts Jan 2020 - Jul 2020New York, United States
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Front Office SupervisorWestgate Resorts Apr 2018 - Jan 2020Orlando, Florida Area• Leading a team of 100 team members at a resort of over 2,200 rooms, while working alongside the management team to ensure daily operations run adequately• Communicating vital information to team members such as incoming groups, upcoming department and company changes, etc.•Facilitate any guest issues from all departments to ensure customer satisfaction. •Process multiple front office reports•Work close at hand with the Sales team in order to aid with prospective owners to ensure more sales.
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Guest Experience LeadWestgate Resorts Jan 2018 - Apr 2018Orlando, Florida Area- Responds to 100 messages daily on Kipsu making sure guests are attended to in a timely and efficient manner.-Contacts and responds to 50 guest in-stay surveys weekly on Medallia to ensure they have a pleasant stay on property and fix any issues they may have experience. -Specifically handling guest issues as an extension of management.-Consistently answering phone calls while using proper phone etiquette to solve any guest questions, comments or concerns
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Front Desk AgentWestgate Resorts May 2017 - Jan 2018Orlando, Florida Area- Efficiently check-in/out 500 guests weekly while providing them with the essential information about the property and the Orlando area. - Used strong communication skills to cooperate with the other departments on property to establish amazing guest focused service. - Chosen to be apart of the Kipsu concierge program where I assist guests directly through text messages.
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Sales AssociateNike Nov 2013 - May 2017Orlando, Florida Area• Provide premium customer service while extending Nike brand knowledge during sales. • Adequately processed and organized 800 pieces of Nike product weekly. -
Food And BeverageThe Walt Disney Company Aug 2015 - May 2016Orlando, Florida Area• Providing friendly, efficient and hospitable service while reflecting Disney’s four keys. • Adeptly assembled and served entrees to 300 guests daily.
Joshuan Ferrer Education Details
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Hospitality Administration/Management
Frequently Asked Questions about Joshuan Ferrer
What company does Joshuan Ferrer work for?
Joshuan Ferrer works for Freelance
What is Joshuan Ferrer's role at the current company?
Joshuan Ferrer's current role is Event Technical Specialist.
What is Joshuan Ferrer's email address?
Joshuan Ferrer's email address is jo****@****rts.com
What schools did Joshuan Ferrer attend?
Joshuan Ferrer attended University Of Central Florida – Rosen College Of Hospitality Management.
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