Joshua Ngo Email & Phone Number

Chandler, AZ, US

Phoenix, Arizona Area

Responsibilities:-Designing Test Collateral based on design documentation provided by Developer Studio to ensure product is to quality standard set by Publishing Studio.-Planning and executing testing to ensure product meets quality standards within SLAs and to ensure a positive User Experience based on knowledge of user base.-Managing bug database to.

Metro-Phoenix Area, AZ

Providing IT Repair and Consultation Services for Consumer to Small-Medium Business environments.Services Offered Include:-Evaluation and consultation of IT solutions.-Computer maintenance and repair.-Acquisition and implementation of IT solutions.

Phoenix, Arizona

Primarily responsible for IT and Financial Consulting.

Scottsdale, Arizona

Ensuring that content for Windows and Mac environments meet quality requirements before being released to end-users.Responsibilities:-Testing content patches using various tools within virtual environments to ensure visual and performance standards are met.-Working within an agile team of Engineers and Developers to determine best practices that will lead.

Tempe, AZ

Providing Clients specialized knowledge in environment virtualization software and solutions. Clients include Small-Medium Businesses, Service Providers and Corporate.Responsibilities Include:-Assisting Account Executives in providing clients the correct solutions for current and future IT needs.-Understanding Clients'​ current IT environment and goals to.

Tempe, Arizona

Responding to inbound customer sales queue, providing Business Solutions and T1 Technical Support. Responsibilities Included:-Assisting with set up of new accounts or new products/services for existing accounts.-Discussed business goals/needs with Business Owners, Accountants and/or IT Personal and provided solutions to help achieve goals or maximize their.

Scottsdale, Arizona

Responding to high volume inbound call queue, primarily resolving billing-related issues of customer accounts.Responsibilities Included:- Assisting customers with refunds, cancellations, new purchases and renewals.-Discussing business goals/needs with Business Owners, Accountants and/or IT Personal and providing solutions that can help achieve goals or.

Mesa, Arizona

Over saw day-to-day operations of In-Store Geeksquad Computer Sales and Services.Responsibilities included:-Offering Computer Consultation to customers and performing Computer Services.-Training of new hire technicians and continued education of team.-Driving constant improvement in sales, service time and service quality.-Manager-level decision making for.

Marketing, Computer Sciences

High School, High School Diploma

Associate'S Degree, Computer Technology/Computer Systems Technology