Joshua Hill, Mba Email & Phone Number

Meridian, Idaho, United States

Boise, Idaho Area

Fresno, California

Fresno, California Area

Manage finance and accounting activities for manufacturer and developer of agriculture technology solutions. Ensure the timely and accurate reporting and analysis of financial and inventory based data.Heavy emphasis on inventory control and managementCoordinate, lead and report on all inventory activitiesProvide variance analysis for multiple internal.

Clovis, California

• RequirementsOversaw $13M department with employee base of 76, in 4 offices spread out between US and Netherlands locations. Managed >600 daily customer facing interactions. Worked with executive leadership team of.
• Reduced costs $550K, and increased customer satisfaction, in 1st year of implemented online chat tool that shifted calls from phone to online chat and decreased overall hold times.
• Increased customer satisfaction, after right-sizing customer-facing team to trend with changes in customer interactions, by cross-training and introducing new technology.
• Ensured proper support level and quality for customers by personally visiting and assisting field sales team with closing deals.
• Improved order accuracy and product sales by managing and negotiating customer expectations and project staging for all orders in excess of $250K, with regard to delivery, staging, uptime and project completion.
• Furnished company with new phone system for call center, impacting 1.5K users, without any downtime to agents or customers by carefully driving implementation project.

Fresno, California Area

• Financial Services Manager 2008 – 2013Managed large customer-facing team that dealt with individual financial matters for population of 3.5K customers. Also assisted in design and execution of regional budget activities.
• Increased customer satisfaction 40%, while gaining an overall increase of 12% in customer retention, by revitalizing our customer service through improved staff morale and incentives.
• Improved overall moral of customer-facing team, in 2 separate geographic locations, by increasing recognition and implementing bi-annual team-building activities.
• Influenced University’s career progression model by mentoring in Leadership Development Program and book club activities with campus directors.
• Ensured US trainers of Situational Leadership and Competency-based Coaching were strong by facilitating train-the-trainer sessions and mentoring managers.
• Reduced overall AR 32%, while improving customer satisfaction, by conducting enhanced audits and employing a proactive research team.

Phoenix, Arizona Area

• Operations ManagerOversaw regional footprint of 6 warehouses with >$100M in inventory. Responsible for budgeting activities, purchasing, returns and warehouse operations for 7 locations. Managed design / procurement.
• Reduced inventory carrying costs 30% by implementing spoke-and-hub distribution and vendor-stock rotation programs.
• Increased order accuracy and employee retention by designing several new processes and programs, including order cross-checking, blind cycle counts and FIFO for operational efficiency.
• Provided smooth relocation of branches, including design, layout, geographic improvements, automation and inventory, by overseeing contract negotiations for leases, equipment and racking.

Master Of Business Administration (Mba), Business Administration And Human Resources

Bsb/A, Human Resources Management And Services