Josh Oakes-Plaskett Email and Phone Number

Supporting Centra’s Business Development Strategy across Care and Support business streams through bid management. • Successfully bid for Centra’s largest contract, with a new business value in excess of £9,000,000; • Developed an Amazon Echo Skill prototype using the Alexa SDK and node.js to provide transactional support to Centra and Clarion residents. • Prototyped Amazon Connect with AWS Lex and Lambda to create a Virtual Contact Centre to automatically handle transactional customer queries at a tenth of the cost of the main contact centre. • Bid writing, including researching and compiling supporting evidence developing project plans and achieving 100% of bid submissions within agreed SLAs; • Enhanced inter-department relationships through project management, ensuring deliverables and outcomes are achieved within deadlines; • Developed Centra’s contract database and opportunities pipeline, building, running and distributing reports and identifying trends, leading to a 10% increase in productivity through automation and streamlined processes; • Produced multiple pricing models for products and services, capturing overheads and highlighting gross profits and margins with robust processes for auditing and authorisation;

Remote work as the sole programmer for mobile applications and games, using Unity, Android Studio and XCode with C#, Java and Objective-C respectively. Our main project was Freddy Bird, which has reached over 5,000 downloads on Google Play with a rating of 4.1 stars.Responsibilities include game design; implementing gameplay features from design documentation; optimising artwork; programming gameplay, storefronts and in-app purchasing, UI, adverts and social media integration.I am responsible for all processes in preparing and uploading developer and final builds, including publishing to app stores.I work in an agile development environment, with regular iterations to test new mechanics and prototypes to adapt to changing requirements.Recent work includes prototyping an Air Hockey mobile app (Unity), Freddy Bird available on iOS and Android (Unity), contract work for a lone worker app (XCode and Android Studio).

Handle repairs and maintenance complaints for Circle Housing Russet and Mole Valley. Liaise with contractors and various departments to ensure complaints are resolved to the customer's satisfaction in a timely manner and in accordance to Circle Housing policy.

• Call handler for emergency and repair calls for Housing Associations and Councils.• Run daily and weekly stat reports for clients using Excel and VBA for formatting and editting.• Handle enquiries and complaints from clients.• Manage day-to-day communications with clients.• Training and Management.• Implemented prototypes of gamification within the workplace using HTML and Javascript.

I worked on various projects to provide high quality code in a timely manner as a part of a team as well as individually. Initially programming minigame content for virtual worlds, I progressed to major features and content of the virtual world, including registration process, adapting notification and friend requests according to game design documentation and programmed pixel perfect user interfaces for shops, menus and dialogue.Some of the projects I worked on include Petras Planet, Legends of Oz World, Kawi Park and Sneaky Town where I developed my programming skills in Actionscript, MXML, XML, CSS and an in-house language, GAML.Other roles within the company included testing outsourced code, documenting and debugging.

Conducted surveys with the general public, collecting and recording the data accurately. Strong communication skills and a professional telephone manner were important in the fulfilment of this role.