Debugging legacy applicationsAdd features to legacy applicationsWork with clients to determine business requirements and then derive technical specifications for new applications and featuresEnsure applications meet State Audit logging requirementsRelational database design to accommodate application needs

Translate customer requests into hardware/software specifications and recommendationsProvide guidance and training to support techniciansWrite SQL queries to generate custom reports from KACE K1000 Schedule and install Windows Server updatesMaintain Server backupsCreate and maintain system images for workstationsCreate scripts to ease repetitive or complicated processes

Troubleshoot hardware and software issues experienced by end-usersDocument solutions to resolved issues to facilitate future support.Support users via phone, email and desk-side visits.Image, configure and deploy new computers.

Create and maintain user accounts in Active Directory and ExchangeUpdate equipment records with current dataRepair and replace laptop components to return them to serviceProvide remote assistance via Terminal Session shadowing or through VNC

Provide hands-on and remote desktop/laptop support to users at Wal-Mart Home Office.

Communicate with customers by phone and email to ensure customer satisfactionCoordinate with Customer Service and other departments to provide best possible serviceReceive, inspect, and refund or exchange customer returnsIdentify, research, troubleshoot, and report potential product issues to appropriate departmentDocument return reasons to provide more accurate product information

Worked as part of a team to setup and configure physical network with static IPsMaintained and secured an encrypted network for processing classified informationAssisted with daily maintenance of physical network as well as day-to-day troubleshooting for the entire unit

Assisted customers in diagnosing vehicular problemsMatched customer needs to company products to offer best repair solutionsPulled and delivered orders while adhering to scheduled deadlines