I have nearly 10 years of work experience. I have an excellent organizational and communication skill and an ability to work independently or in a team environment while providing quality customer care. I can work within specified time frames; whereby also consistently meet and exceed all requirements. I have an ability to multi-task with a positive attitude under stressful situations in order to meet company goals and customer expectations. I have demonstrated strong problem solving skills when responding to customer issues and have promptly result with high level of customer satisfaction. I am a dedicated worker, a quick learner with the ability to adapt to different business demands.
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Guest Relations AgentThe Granite Luxury Hotel Jan 2024 - PresentPenang, MalaysiaServe as the primary point of contact for guests,greeting them warmly and addressing theirinquiries.Coordinate guest services, ensuring all requestsare fulfilled in a timely manner.Handle guest complaints and feedback effectively,resulting in improved guest satisfaction ratings.Collaborate with housekeeping and maintenanceteams to resolve issues and maintain highstandards of service.Conduct follow-up calls to ensure guestsatisfaction post-stay and gather feedback forcontinuous improvement. -
Front Desk AssociateThe Granite Luxury Hotel May 2023 - PresentPenang, MalaysiaGreet and welcome guests, ensuring a positivefirst impression of the hotelManage check-in and check-out processes,maintaining efficient operationsRespond to guest inquiries, providing informationabout hotel amenities and local attraction.Assist in coordinating guest services and resolvingissues promptl.Collaborate with housekeeping and maintenanceteam to ensure guest satisfaction
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Customer Service RepresentativeDb Schenker Apr 2021 - Apr 2023Penang, MalaysiaAssisted customer with product inquires, returns and exchanges, enhancing their overall experience. Process orders and managed inventory levels, ensuring timely stock replenishment.Trained new team members on customer service protocols and company policies, improving team performance. -
Operational Support AgentFedex Oct 2018 - Oct 2020Penang, MalaysiaAssist in the coordination of daily operational activities, ensuring efficient workflow and compliance with company policies.Monitor and analyze performance to identify areas for improvement and implement process enhancements. Collaborate with cross-functional teams, including warehouse and transportation, to resolve operation issues.
Joshua Peter Education Details
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Smk Bukit Mertajam, Pulau PinangScience Stream
Frequently Asked Questions about Joshua Peter
What company does Joshua Peter work for?
Joshua Peter works for The Granite Luxury Hotel
What is Joshua Peter's role at the current company?
Joshua Peter's current role is Guest Relations Ambassador.
What schools did Joshua Peter attend?
Joshua Peter attended Smk Bukit Mertajam, Pulau Pinang.
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Joshua Peter
Versatile Professional With Hands-On Experience In Security, Supervision, Sales, And Technical RolesKuala Lumpur -
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