Joshua Fowler Email & Phone Number

Foster City, California, Us

· Accelerated the delivery of Visa’s most important Application & Platform Services products· Led cohorts consisting of product, technology, sales, and client service teams· Organized scrum teams responsible for developing and delivering new products · Developed reports to share project status and key milestones with senior leadership· Negotiated resources needed for product development to meet regional go-to-market deadlines· Facilitated monthly and quarterly business reviews to ensure progress was in line with annual goals· Developed and launched a Generative AI (GenAI) tool to improve client services billing operations· Piloted a company-wide Product Lifecycle Management framework to improve delivery efficiency· Managed the Visa Client Express Platform, delivering the Digital Onboarding Process Automation product· Managed Visa’s Platform Modernization program, delivering the API-based Open Visa Net product· Managed the Visa Flexible Credential program, delivering a new agile credential product· Managed the Visa Installment Services War Room to unblock a high-risk regional launch

Atlanta, Ga, Us

• Led the Client Engagement team to support the strategic development of FinTech products• Cultivated relationships with channel partners to deliver high-impact solutions to our clients• Implemented cloud-based software within the Department of Defense and 10+ Federal agencies• Utilized SAFe project management for software implementations and product enhancements• Managed cross-functional project teams containing product, engineering, and support resources• Created dashboards to monitor and communicate program risk to C-suite stakeholders• Leveraged SQL to develop data-driven insights from large data sets to increase product adoption • Produced live and online product training material for new features and product lines• Promoted to a supervisory role, managing a team with four direct reports

Atlanta, Ga, Us

• Led the Client Engagement team to support the strategic development of FinTech products• Cultivated relationships with channel partners to deliver high-impact solutions to our clients• Implemented cloud-based software within the Department of Defense and 10+ Federal agencies• Utilized SAFe project management for software implementations and product enhancements• Managed cross-functional project teams containing product, engineering, and support resources• Created dashboards to monitor and communicate program risk to C-suite stakeholders• Leveraged SQL to develop data-driven insights from large data sets to increase product adoption• Produced live and online product training material for new features and product lines

Atlanta, Georgia, Us

· Built, maintained, and leveraged relationships with business decision-makers within clients’ organizations· Managed multiple projects, prioritizing accounts based on size, technical complexity, and revenue· Identified, aggregated, and analyzed data to communicate trends and growth opportunities· Assessed clients’ operational and human capital initiatives to identify areas of growth· Spearheaded relationship-building with low-utilization customers to increase product adoption· Developed internal and client-facing project plans, including milestones, budgets, and resourcing needs· Established a client health system to identify high and medium-risk accounts· Mapped clients’ business processes to product capabilities, identifying opportunities to increase the value proposition· Created and implemented department-wide project documentation standards for new implementations

Boston, Massachusetts, Us

• Managed cloud-based software implementations as the customer-facing project manager• Traveled to provide on-site support during the “Go-Live” phase of the software implementation• Analyzed operational data to identify opportunities to improve clients’ revenue cycle management• Utilized functional expertise to communicate the implementation process to C-suite stakeholders• Worked cross-functionally with sales, engineering, and support throughout the implementation

Atlanta, Georgia, Us

• Maintained the company’s social media presence on Twitter, Facebook, and LinkedIn• Utilized data visualization software to report on multi-channel marketing campaigns • Traveled to conferences to promote Terminus’ digital marketing software• Created an invite-only online account-based marketing community to promote #FlipMyFunnel

Master Of Business Administration - Mba

Bachelor Of Business Administration (Bba), Marketing