 Create workplace solution roadmap, architecture and implementation approach from traditional Windows OS imaging to SCCM/MECM based Windows OS management for on-prem physical end points. Maintain Office 365 Administration and Active Directory, including the configuration and maintenance of mailboxes in the exchange admin center Plan an Operating System deployment strategy using MECM and Intune Autopilot to implement both Imageless solution as well as hardware independent images to support multiple hardware types and OS architectures, perform Windows upgrades, driver management, and the certification of new hardware devices Created and maintains the knowledge base articles to help with procedures and configurations of application, which lead to the reduction of incidents and meet service standards levels agreements.

 Managed email accounts creation, Mailbox usage, Archives via Microsoft Exchange Server. Maintained VOIP Desk Phone, extensions, voicemails and settings through Avaya IP Manager.  Setup and activated ports from switches to allow connectivity to other areas of the company. Managed and configured Virtual Servers on VMware-6.5. Administered Active Directory, Users, Groups and Groups Policies. New Employee’s On-boarding and Off-boarding, setup login accounts, emails, workstation laptops and cell phone etc. Processed daily tickets through help desk “Manage Engine Ticketing System”. Configured polices and supported over the air managed cell phone, tablets devices.  Managed Data Backups and recovery through “Veritas Backup Exec”

 Administration and performance regulation of applications. (Active Directory, Air Watch, O365 Admin and 2016 Server, Cisco ASA hardware, Citrix Director, Etc.) Build and Maintain Hardware and Software Budgets  Responsible for supporting users on and off site for all related IT issues (Mac and PC). Used Remote support tools to connect to off-site computers such as Dame Ware, TeamViewer, Go to Assist, Microsoft Remote Desktop. Advance knowledge on Microsoft Windows 7, 8, 10, Office 2013, 2016. Setup Printer servers and worked with local printer for client support. Supported many hand held devices (Mac IOS) as well as managed them using Air Watch.

 Led Team responsible for level 1-2 technical support, repair and upgrade hardware computers and Software for Shiseido Americas NY Offices and US regions totaling more than 1500 users. Working Knowledge with PC/Mac Computers, Laptops, Tablets, including business applications on each device for daily work use. Migration of Windows via SCCM to deploy Windows XP to 7. Applications and creation new Windows custom Images using Microsoft SCCM. Recorded and Documented computer assets, to manage and replenishment for IT inventory.  Setup and Configuration of Citrix Applications and working involvement with Active Directory.  Supported Creative Departments with Mac on the Domain with files shares and updates.

 Answered to daily responsibilities with a local ticketing system to onsite and offsite support issues. Managed Windows Server 2008 tasks to administer account changes and creations. Aided all personnel with financial hardware and software problems both on Mac and Windows PC. Configured and supported Blackberry, iPhone and Android devices with-in a Microsoft Exchange network.

 Achieved daily tasks using the corporate ticketing system which the entire national company had implemented. Assessed, diagnosed and repaired all local and Store POS Hardware Devices. Repaired all current hardware as well as setup of new hardware and software configurations.

 Completed an OS migration project, which included the upgrade of new hardware and updated software for the company. Upkeep of off-site and on-site back-ups, E-Mail and Account Creation, IP phone configuration and setup. Supported Business issued Cellular Devices, Blackberry PDA, Apple, and Android Devices.

 Effectively managed a ticketing system to track issues, and create documentation of a KB for an environment of 250 employees. Implementation of new Hardware and Software upgrades as a daily task to keep with the progression of the bank’s strategic vision. Planned, coordinated and supervised vendor resourcing to accomplish the IT Goals given by the organization. Completed multiple long-term projects, and look after daily tasks throughout the day.

 Researched, tested and completed many goals set for each version of the Companies Software releases. Trained customers on how to use all Software and Applications.  Supported offsite clients with technical issues remotely and onsite if needed. Worked with Vendors to resolve issues that were outsourced, and needed to be resolved in an appropriate manner.  Supervised the helpdesk team of 4 and worked with other department heads as a joint effort to get the required tasks completed under the allocated time constraints per software version release.