Assisted with management of mortgage loan department operations and staff.Collaborated with senior management and department staff in order to establish procedures to streamline processes and obtain efficiency throughout the department.Reviewed property appraisals for compliance with established guidelines and regulations.Managed USDA-Rural Development and HUD/FHA REO properties and conveyance process.Reviewed income analysis of self employed borrowers prepared by loan originators.Coordinated special projects as assigned by senior management.Supervised the sale of conforming mortgage loans to GSEs and private investors.

•Supervised daily functions of loss mitigation department.•Reviewed property appraisals as needed.•Ensured that the loss mitigation and default management processes comply with investor guidelines and government regulations.•Managed Fannie Mae loans in foreclosure and bankruptcy.•Managed USDA-RD REO properties.•Advised senior management on all Fannie Mae loans in foreclosure and bankruptcy.•Coordinated with external legal counsel to manage loans in foreclosure and bankruptcy.•Analyzed personal and business tax returns for loan origination.•Reviewed loan documentation for RESPA compliance.•Coordinated with loan servicing manager to improve overall mortgage servicing.•Coordinated special projects as assigned by bank management.

•Performed self employed borrower cash flow analysis.•Facilitated the sale of mortgage loans to Fannie Mae.•Approved RESPA disclosures as needed.•Performed general ledger entries and mortgage loan servicing.•Remitted money to investors daily.•Filed timely claims with government entities and private mortgage insurance companies for expenses and losses incurred during loss mitigation.•Balanced general ledger accounts for mortgage loan department.

Handled customer complaints and inquiries. Analyzed customer needs to provide products and solutions.Profiled customers for new products.Performed sales of financial products.Acquired, deepened, and maintained customer relationships.Worked with partners in order to acquire mortgage and investment accounts.Provided service and products to meet customer’s ever-changing needs.Profiled customers and assisted with mortgage loans, refinancing, and auto loan application process.

Collected premium payments.Provided insurance quotes and applications for new business.Assisted with Marshall & Swift home valuations.Assisted with client applications.Reported claims for clients.