Joshua Schroeder Email and Phone Number

Afforded the opportunity to continue the development of ten long-term managers with E.J. Pope & Son (dba. Handy Mart). Successfully navigated both COVID-19 and the M&A process while maintaining a 90% retention rate of our most senior leaders in the district through our GPM Investments, LLC acquisition. Additionally, was able to provide exceptional performance YoY by achieving a 99% increase in EBITDA from FY21 to FY22 while generating over $18MM of Inside Sales.• Awarded District Manager of the Year for Southeast Region 4 in FY22.• Recognized as the top performing District Manager across multiple KPI categories within the entirety of the GPM Investment organization for FY23.• Designed and expanded upon a “Steps to Success” program in SE4 that addressed opportunities with store conditions across the Handy Mart brand.• Increased EBITDA by $1.2MM YTD FY23.• Created and hosted a Profit & Loss Management course for senior leaders within my district designed to close preexisting knowledge gaps.• Assisted with data analysis during the FP&A budgeting process for FY23 and FY24.

Grateful leader of ten executing managers and their direct reports, tasked with the objective of providing guidance and leadership in the management of a multi-million dollar sales territory. Provided guidance and input to senior leadership across multiple departments, and assisted our Operations team in navigating the tumultuous atmosphere created by both the COVID-19 pandemic, and subsequent acquisition of our organization. Generated over $15MM worth of Inside Sales, while pumping roughly 14MM Gallons, leading to a growth of the business by $2MM in 2020 alone.• Provided guidance and input for our Loyalty 2.0 initiative with the goal of redesigning and implementing new loyalty based offerings for our customers.• Designed and implemented a company wide program with the intent of elevating guest experiences and providing structure to daily task execution.• Lead the development and discussion of an "in-stock" culture within the District, which was later expanded and adopted by the Operations team as a whole.

Served primarily as an installation technician tasked with successfully completing accurate site surveys of homes and surrounding property, while also establishing meaningful dialogue with the customer regarding their specific work order, and completing aforementioned installation per a set of standard practices. Gained invaluable experience with both basic and complex wiring configurations, inventory management and reporting, and audio/video/internet equipment; to include a variety of cabling, digital receivers, and routers. Routinely achieved success across company metrics, including increasing value per work order by informing customers of additional services and opportunities that existed within their home.• Maintained an average “Smart Home” Attachment Rate of 18% or greater throughout 2018, leading to increased value per work order through additional services and products.• Improved upon existing standard practices regarding inventory tracking and reporting used within the Wilmington, NC office.• Consistently achieved 100% Net Promoter Score, which measured customer satisfaction and willingness to recommend the technician to a friend or family member.• Attended advanced courses, to include DishNet, leading to recognition as a HughesNet certified Installation Technician.

Afforded the opportunity to train and mentor a team of twelve high performing managers, and their direct reports, at their respective locations across four counties (Onslow, Duplin, Lenoir, and Pitt). Served as a primary liaison to the corporate office. Actively influenced exceptional performance from the team daily through identifying deficiencies and implementing solutions. Generated over $14MM worth of Inside Sales, while pumping nearly 24MM Gallons, during 2016. Consistently met, and exceeded, benchmarks set forth by the Company through teamwork, effective communication, and strategic planning.• Designed and implemented an Emergency Response/Inclement Weather plan for the Eastern Division, to include forecasting and monitoring tools to help mitigate impact and loss.• Recognized as the Top “Suggestive Selling” District Manager, Southeast Region, February 2014-March 2015.• Increased EBITDA Results by $1.1 MM in 2016 versus 2015.• Consistently posted positive incremental results, finishing Q3 2016 1.5% up versus LY.• Constructed Assistant Manager University (AMU) Training Curriculum.• Improved upon existing store sales tracking software used by the Southeast Region, 2011-2014.

Afforded the opportunity to train and mentor a team of twelve high performing managers, and their direct reports, at their respective locations across four counties (Onslow, Duplin, Lenoir, and Pitt). Served as a primary liaison to the corporate office. Actively influenced exceptional performance from the team daily through identifying deficiencies and implementing solutions. Generated over $14MM worth of Inside Sales, while pumping nearly 24MM Gallons, during 2016. Consistently met, and exceeded, benchmarks set forth by the Company through teamwork, effective communication, and strategic planning.• Designed and implemented an Emergency Response/Inclement Weather plan for the Eastern Division, to include forecasting and monitoring tools to help mitigate impact and loss.• Recognized as the Top “Suggestive Selling” District Manager, Southeast Region, February 2014-March 2015.• Increased EBITDA Results by $1.1 MM in 2016 versus 2015.• Consistently posted positive incremental results, finishing Q3 2016 1.5% up versus LY.• Constructed Assistant Manager University (AMU) Training Curriculum.• Improved upon existing store sales tracking software used by the Southeast Region, 2011-2014.

Acted as the Manager on Duty (MOD) for all front end operations. Charged with interviewing, hiring, training and managing a team of roughly twenty associates. Tasked with the mission to greet customers as they entered the store, process transactions accurately and in a timely manner, research financial discrepancies and provide exceptional customer experiences during the duration of their visit.• Navistore (Store Performance Monitoring Software) Trainer across multiple stores within the Southeastern District.• Part of a conversion team tasked with transitioning from Timera Scheduling Software to a web-based Workforce Management (WFM) solution.• Routinely performed better than budget across all controllable categories, specifically as it related to cash loss and labor management.• Cross-trained across multiple departments, to include Market, Deli-Bakery, and Produce. Well versed in quality standards and expectations in the aforementioned departments.

As a Backup Teller Supervisor for First Citizen's Bank, I was the second in command on the teller line. My duties were varied, and ranged from handling general account inquiries, to helping the Financial Service Representatives open new accounts.

While employed by East Carolina University as a Digital Technician, I was responsible for helping to maintain the online library. In this position, I spent my time reviewing thousands of lines of HyperText Markup Language (HTML) code, ensuring books that had been scanned into the database were translated properly, and without mistakes.