• Answering all phone calls and emails directed to wholesale department within required timeframes.• Processing drop-ship orders for PWC accounts and billing accounts accordingly.• Applying accounting numbers on manufacturer’s invoices.• Managing and optimizing routes for wholesale delivery drivers by utilizing DeliveryTrax route sheets.• Creating bins for new stocking parts; entering and processing General or Scheduled returns for manufacturers.• Contacting wholesale representatives for updates on prospective shops and initiating follow up calls with potential clients to offer additional information and available services. • Providing backup support for all other available roles within the department as needed, including Shipping & Receiving, Back Counter and Retail Counter.• Provided exceptional customer service to retail customers for purchasing decisions, sales and vehicle accessories. • Answered all retail phone calls and assist with emails for wholesale departments.• Managed accessory and apparel inventory and created orders for new and existing stock orders.• Tracked parts and accessories on display for inventory purposes and tagged empty packaging accordingly.• Participated in yearly inventory counts to ensure accuracy with all apparel and accessory parts.

• Answered and completed all phone calls directed to the wholesale department.• Placed Audi parts on order for collision centers and independent repair facilities.• Input invoices into Elite Track to maximize routing efficiency for drivers; managed drivers for maximum efficiency.• Completed follow up wholesale calls with shops to increase clientele and sales volume.• Maintained current business relationships with clientele by completing follow up calls for client satisfaction and order/delivery accuracy. • Processed wholesale stock orders directly with the Audi manufacturer, initiating claims for damages or shortages if necessary.• Received parts into inventory from routed shipments through FedEx.

• Solely responsible for all wholesale calls by placing and processing order for Porsche, Audi and Lamborghini car lines.• Managed wholesale drivers and planning delivery routes for maximum efficiency and quick delivery service. • Ensured continued development and increase of department monthly gross profit numbers by retaining and maintaining both new and current business relationships.• Printed all invoices and sorted by area for maximum efficiency for delivery drivers.• Assisted with taking wholesale calls and creating orders for shops.• Pulled obsolescence parts for returns to the manufacture.• Submitted various claims for all car lines, including damages, shortages, overages, or mispacks.

• Solely responsible for all eCommerce internet sales invoicing and order processing. • Received stock order shipments from suppliers, including any after-market vendors; submitted stock orders and rush orders to various suppliers.• Provided support for all repair order write-ups for the Motorcycle Service Department. • Prepared all obsolescence returns, damage claims and core returns.

• Delivered all necessary parts to Service Technicians. • Verified and processed various automotive parts for warranty.• Inspected and received stock orders and VOR orders.• Created claims for shortages, damages and overages. • Provided Support for Retail Counter and Customer Service.