As a Resident Manager in Charlestown, I was proud to offer my superior service. Honesty, integrity, and professionalism are of extreme importance to me and I hold myself to the highest standard. In this role, I utilized my knowledge of market & community to inform pricing decisions and adjust to emerging trends. Also, I built systems to aid in clear communication with residents, staff, and vendors. Completed weekly and monthly reporting accurately and on time.Key Accomplishments:✔ Managed resident expectations through 6 month building sale while maintaining 70% retention through relationship management.✔ Supported occupancy of 95+% with a closing ratio over 30%.✔ Maintained monthly delinquency of less than .01% through the implementation of a thorough resident contact program.Feel free to connect with me on LinkedIn.

✦✦ Leasing Consultant- Quarrystone at Overlook Ridge ✦✦In this role, I maintained positive relationships with residents and prospects, oversight of the apartment make ready process, payment processing, ledger/file/security deposit auditing, research the expanding Boston multifamily housing market, resident retention programming, and developing plans for building improvements.I was responsible for completion of weekly reports, month end close, monthly bonuses, and quarterly goals. Also, I created OPS Technology recurring orders and offline orders; maintained relationships with brokers, vendors, and corporate housing partners.Key Accomplishments:✔ Four-time recipient of the Roseland Circle of Excellence award.✔ Served Member of two management teams with both 224 and 251 high-end mid-rise condo rentals.✔ Increased online payment from 0% to 85% through the implementation of an effective awareness campaign.✔ Decreased small account balances with thoroughly researched and explained Email correspondence with residents.In addition, I led the Package Concierge rollout and troubleshooting. Also I researched and implemented two well received additions to the amenity list (wall mounted bike racks and Starbucks coffee machine)To learn more about my experience, please connect with me on LinkedIn.

UDR is focused on two goals: providing high quality apartment homes, and providing excellent service and value to our residents. Which is why today we have almost a quarter of a million residents in over 150 communities across the country. Great locations, great service, and excellent values for all lifestyles.In this role, I was responsible for all sales activities from lead generation to signing the lease in order to achieve maximum occupancy and revenue growth for the community. Also, I fostered an on-going positive relationship with residents and you deliver exceptional customer service to ensure maximum number of lease renewals.Key Accomplishments:✔ Generated new leads by marketing within the local community and through creative online advertising. ✔ Communicated with future residents over the phone and internet and set appointments to tour the community.

As a leasing consultant, I helped with the lease up and management of one of The Hanover Company's premier properties in Massachusetts. From 2009 to 2011, I was responsible for building and maintaining relationships with prospects and residents, maintaining accurate product knowledge, staying up to date on all fair housing training, and researching competition within the market.As a member of a 5 person management team, I was responsible for handling over 350 high-end mid-rise apartments, through phased occupancy. Also, I organized and executed the moderate income waiting list to ensure the least amount of exposure between residents. Developed and implemented effective marketing campaigns including; direct mailing, realtor open houses, and incentive programs.Key Accomplishments:✔ Managed sales strategy and resident expectations during final stages of building completion and lease up.✔ Realized leasing goals and help motivate the team to exceed expectations.✔ Maintained resident relationships and run renewal programs.For more information about my experience and contributions in this role, please connect with me on LinkedIn.

In this role, I was a member of a 3 person property management team responsible for 234 apartments. I also cultivated and maintained relationships with residents.✔ Met with prospective residents to show them the benefits of living at the community.✔ Collaborated with the maintenance staff to resolve resident issues.

- Event planning and development- Communication within the council along with school administration and outside vendors- Advising greek organizations on philanthropic events- Designing signage and marketing collateral with Photoshop CS2

•Responsible for daily upkeep of bar and the interior cabin•Taking inventory 2-3 times daily and restocking what is in need•Managing sea sick and agitated passengers•Set up of ticket booth and selling tickets as well as answering any questions that passengers may have about the boat, Block Island, or anything else along our trip•Responsible for maintaining beverage levels in coolers, water levels, maintaining fresh coffee, and distributing sickness bags•Responsible for maintaining the order and safety of passengers for voyages of between one and two hours.