Josh Teague Email and Phone Number
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I lead digital marketing teams to help brands provide a better customer experience - It's a passion that drives me because happy customers are more likely to buy, they spend more, and stick around longer to become brand advocates. How do I do this? I start with the data, build the story(s) & identify a strategy to leverage opportunities to build sustainable growth.► CUSTOMER EXPERIENCE: Customer experience workshops, user testing (qualitative & quantitative), Customer NPS administration & analysis► FULL LIFECYCLE MARKETING: Market analysis, demand generation, conversion optimization (eCommerce & leads), customer retention, and profitability growth.► STRATEGIC PARTNER: Managing and training teams, leading internal projects, supervised external agencies.I’m open to networking, consulting engagements, and meaningful volunteer work. You can contact me directly at josh.o.teague@gmail.com
Choice Hotels International
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Digital Analytics ManagerChoice Hotels International Feb 2022 - PresentNorth Bethesda, Maryland, UsAnalytics setup, tracking, and analysis for the website and apps for Choice Hotels International. We support multiple stakeholders pulling key business insights to help product development and business transformation initiatives.• A/B & Multivariate Testing• Development release support• Asset cleanup & dashboard creation• Issue research & diagnosis
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Sr. Analyst, Digital Marketing - Organic SearchRepublic Services Mar 2020 - Oct 2021Phoenix, Arizona, UsWebsite Product Owner with an emphasis on SEO, Local Search, and Reputation Management. Orchestrated internal teams and agency partners to research customer demand, creating meaningful insights, and design content and campaigns catalyzing growth by 25% for a fortune 300 company. • Collaborated with marketing directors and agency partners to plan regional marketing strategy increasing marketing eCommerce revenue by 25%• Supervised customer experience projects from UX to development focused on conversion optimization across web, app, and mobile platforms to improve conversion rates by 90%• Achieved 400% increase in sales leads by merging websites to main website domain and adding high demand content• Coached leaders and teams to implement new reputation project increasing review scores by 62% YoY -
Digital Marketing Analyst - Customer EnablementRepublic Services Feb 2019 - Mar 2020Phoenix, Arizona, Us- Monitor daily, weekly and quarterly chatbot performance using self-built dashboards to create insights and recommendations supporting business goals resulting in call deflection savings worth ~$319K in 2019 - Communicate with internal and external stakeholders across multiple teams to ensure project success- Set up adobe and PowerPoint dashboards to track and monitor chatbot KPIs- Pull key Customer Experience insights from Medallia for continual improvement around customer zeal- Evaluated vendors for project selection and actively manage selected vendors for ongoing product development
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Strategic Account ManagerTallwave Jan 2018 - Jan 2019Scottsdale, Arizona, UsProvided business strategy, design, branding, digital marketing, and technology services to companies ranging from innovative startups to Fortune 500 brands. Putting the customer experience at the center of everything I did in order to help our clients achieve their most critical business objectives.Responsibilities include: - Daily management of key client accounts - Creation of short and long term digital strategies to improve client business - Reporting and measurement of important KPIs to prove value and ROI - Management and support of >$1m in book of business -
Strategic Account ManagerEthology Dec 2015 - Jan 2018Scottsdale, Az, Us[ Ethology was acquired by Tallwave in January 2017 ] Handle day to day operations and communication for clients. Coordinate project management and support digital strategy recommendations for Farmers Insurance and Waste Management. Increased team utilization rates by 10%.• Coordinate multiple channel audits and prioritize tactical plans around client budgets to maximize growth and account profitability• Supervise project deliverables and project timelines for 20+ team members• Interface with internal teams, client and multiple vendors to keep clear communication and expedite website redesign• Manage campaign budgets and allocate appropriate resources• Inform Farmers team on opportunities for conducting more effective homepage personalization testing -
Digital Strategy SpecialistEthology Mar 2015 - Dec 2015Scottsdale, Az, UsConsulted on key company accounts (Waste Management, Delaware North, Culligan) for monthly and quarterly performance and planning. Orchestrated Usability Testing for Waste Management from conception to execution.• Analyzed and tracked campaign performance across multiple channels to compile reports with recommendations for growth• Supervised content, persona, and journey-mapping workshops to better align strategies around customer needs• Researched key client competitors for insights and strategies• Generated marketing projections for future performance targets• Identified industry trends to inform new digital opportunities
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Local Search SpecialistEthology Jun 2014 - Mar 2015Scottsdale, Az, UsManaged local search programs for multiple clients with a focus on client satisfaction and company growth. Helped expand my department from $100,000 to $1,120,000 in annual revenue and lifted client satisfaction on Net Promoter Scores by 207%.• Developed over 10 local marketing campaigns for companies ranging from a single location to over 1,000 locations• Coached multiple new hires to expand and scale the department• Standardized team reports to strengthen client comprehension• Refined internal tools to improve department efficiency• Inspected all deliverables for quality assurance
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Local Search AssociateEthology Mar 2013 - Jun 2014Scottsdale, Az, Us• Claimed and optimized location listings to improve visibility• Conducted keyword, audience and analytical research to build out local search plans• Delivered on-going project updates and reports
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Local Search InternEthology May 2012 - Mar 2013Scottsdale, Az, UsHelped build Ethology's local department from the ground up as a team of three. Developing key department resources and client reports as well as managing small local accounts for multiple companies.
Josh Teague Skills
Josh Teague Education Details
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University Of Arizona - Eller College Of ManagementMarketing
Frequently Asked Questions about Josh Teague
What company does Josh Teague work for?
Josh Teague works for Choice Hotels International
What is Josh Teague's role at the current company?
Josh Teague's current role is Digital Analytics Manager, Marketing Strategy Specialist & Customer Experience Consultant ► Increase Value, Innovation & Customer Retention.
What is Josh Teague's email address?
Josh Teague's email address is jt****@****ces.com
What is Josh Teague's direct phone number?
Josh Teague's direct phone number is +152044*****
What schools did Josh Teague attend?
Josh Teague attended University Of Arizona - Eller College Of Management.
What skills is Josh Teague known for?
Josh Teague has skills like Social Media Marketing, Digital Marketing, Marketing Strategy, Digital Strategy, Google Analytics, Marketing, Marketing Research, Brand Management, Sem, Online Marketing, Email Marketing, Social Media.
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