Joshua Tecling Email & Phone Number

Tacloban City, Ph

Administrative Virtual Assistant and customer support for an on-demand delivery service platform. Supported the client’s growth from a small start-up to an established delivery service operating in over 30 states across the US. Contributed to the client’s success by helping them grow and receive excellent feedback from customers while scaling the business.- Maximized efficiency by keeping track of records and integrating CRM into daily workflows.- Coordinated with different teams on a… Show more Administrative Virtual Assistant and customer support for an on-demand delivery service platform. Supported the client’s growth from a small start-up to an established delivery service operating in over 30 states across the US. Contributed to the client’s success by helping them grow and receive excellent feedback from customers while scaling the business.- Maximized efficiency by keeping track of records and integrating CRM into daily workflows.- Coordinated with different teams on a daily basis.- Maintained customer success through chat support and email management. Show less

Tacloban, Eastern Visayas, Philippines

1. Enhancing Brand Presence:- Developing and implementing branding strategies to increase engagement.- Showcasing services and optimizing ads to attract more bookings.2. Customer Interaction:- Managing general inquiries and answering questions promptly.- Conducting follow-ups to ensure customer satisfaction.3. Strategic Content Planning:- Creating and scheduling social media posts based on insights and analytics.- Planning and executing a content calendar… Show more 1. Enhancing Brand Presence:- Developing and implementing branding strategies to increase engagement.- Showcasing services and optimizing ads to attract more bookings.2. Customer Interaction:- Managing general inquiries and answering questions promptly.- Conducting follow-ups to ensure customer satisfaction.3. Strategic Content Planning:- Creating and scheduling social media posts based on insights and analytics.- Planning and executing a content calendar to maintain a consistent online presence. Show less

- Accurate Data Management: Inputting, verifying, cleaning, and maintaining data in databases and systems.- Document and Quality Control: Managing digital documents and ensuring data accuracy and consistency.- Reporting and Compliance: Generating reports, ensuring data security, and adhering to company policies and data protection regulations.

Palo, Eastern Visayas, Philippines

Quality Assessment and Performance Monitoring:- Reviewing and analyzing data for accuracy.- Conducting quality audits and tracking performance metrics.Reporting, Feedback, and Process Improvement:- Preparing quality reports and providing feedback.- Identifying inefficiencies and suggesting improvements.Training, Compliance, and Documentation:- Training staff on quality standards.- Ensuring adherence to policies and maintaining quality… Show more Quality Assessment and Performance Monitoring:- Reviewing and analyzing data for accuracy.- Conducting quality audits and tracking performance metrics.Reporting, Feedback, and Process Improvement:- Preparing quality reports and providing feedback.- Identifying inefficiencies and suggesting improvements.Training, Compliance, and Documentation:- Training staff on quality standards.- Ensuring adherence to policies and maintaining quality records.Emailer Tasks:- Email Communication and Management: Drafting and sending emails, Organizing the email inbox and prioritizing emails.- Content Creation and Follow-up: Creating and customizing email content, following up on responses, and coordinating with departments.- Record Keeping: Maintaining records of email communications. Show less

Cebu, Central Visayas, Philippines

- Customer Interaction and Support: Answering inquiries, providing product/service information, and resolving complaints.- Order and Transaction Management: Assisting with order placement, returns, billing inquiries, and maintaining customer records.- Performance and Communication: Meeting performance targets, coordinating with internal departments, and adhering to company policies.