Joshua Houston Email & Phone Number

Mentor, Ohio, United States

Middleburg Heights, Ohio, United States

‣ Provided prompt and positive technical support to onsite and remote users.‣ Updated and managed the network, including the user-facing thin-client system.‣ Maintained in-house application and Active Directory for all departments.‣ Ordered, installed, and maintained peripheral devices including printers and scanners.

Ross County, Ohio

‣ Co-owned and operated a music therapy private practice - negotiated and fulfilled over a dozen contracts with businesses in the community.‣ Planned, led, and documented over thirty weekly treatment sessions including: individual sessions, group sessions, co-treatments, community sessions, and music electives for students.‣ Maintained professional credentials, practiced therapeutic and musicianship skills, and attended professional conferences to ensure the highest quality of advocacy and services possible.‣ Navigated several challenges and structural changes to set the company up for continued operation after my departure.

Chillicothe, Ohio, United States

‣ Facilitated excellent customer experiences with a positive attitude, attentiveness, and professionalism.‣ Coordinated between front and back of house to ensure accurate service in a fast-paced environment.‣ Followed and enforced food and health safety regulations to ensure safety.

Chillicothe, Ohio, United States

‣ Worked in a team to ensure accurate and timely service and response for customers.‣ Responsible for fielding incoming calls - acted as primary customer contact.‣ Handled the project of contacting several hundred customers to schedule maintenances.

Chillicothe, Ohio

‣ Provided several dozen weekly music therapy sessions under the instruction of the on-site supervisor.‣ Participated in numerous opportunities to improve the quality of services and documentation.‣ Built and maintained positive relationships with clients, facility staff, community members, and other businesses in my role.

Dayton, Ohio Area

‣ Planned and led monthly meetings as well as frequent activity programming for the purpose of fostering community amongst nearly 400 students - Sometimes in cooperation with a team but often individually.‣ Mediated roommate conflicts and handled concerns to maintain the community and safety of the floor. ‣ Completed regualr rounds and documented violations and disturbances - escalated when necessary.

Dayton, Ohio Area

‣ Managed the audio/visual components of presentations in a lecture hall for classes, performances, and events. Often this would require live troubleshooting and quick thinking for timely resolution.‣ Communicated with presenters before their event to ensure coordination and satisfaction.‣ Created and catalogued recordings of events according to the standards of the department.

North Canton, Ohio

‣ Ensured customer satisfaction by preparing food accurately and according to a rapid ticketing system.‣ Followed food safety and handling procedures while preparing food and stocking ingredients.‣ Maintained clean work areas and equipment at multiple stations in a team environment.

North Canton, Ohio

‣ Responsible for the daily safety and enrichment of a group of eight campers ages 7 to 13.‣ Planned and led activities, crafts, and outings - sometimes in a team but often independently.‣ Communicated and enforced facility rules and regulatory requirements to ensure safety.