Joshua Tufts Email and Phone Number
seattle, washington, united states
Joshua Tufts's Location
Seattle, Washington, United States, United States
Joshua Tufts's Contact Details
Joshua Tufts work email
- Valid
- Valid
- Valid
Joshua Tufts personal email
n/a
Joshua Tufts phone numbers
About Joshua Tufts
I'm an innovative and highly motivated senior technology and business professional with progressive experience in managing, implementing, supporting and leveraging technology in support of business development and organizational goals. My expertise lies in building, managing and maintaining team performance related to emerging technologies and the delivery of solutions. The culmination of my strong technical experience, project management, business development and customer service support skills align me well to professional services and related initiatives.Colleagues know me to be an organized, resourceful leader who influences others to achieve business goals. I excel at facilitating strong virtual team collaboration resulting in solid customer engagement, management of change and rapid user adoption.Specialties: Change Management, Professional Services, User Adoption, Technology Evangelism, Problem Management, Service Management, Process Management, Project Management, Product Management, Management Best Practices, Team Management, Process Maturity, Process Improvement, Scorecard and Critical Initiatives.
Joshua Tufts's Current Company Details
Bridge Partners
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Change Agent | Technology Evangelist | Driver of Solutions
seattle, washington, united states
- Website:
- bridgepartnersconsulting.com
- Employees:
- 152
Joshua Tufts Work Experience Details
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Engagement ManagerBridge Partners Sep 2022 - PresentSeattle, Washington, United States
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Senior ManagerBridge Partners Feb 2022 - Sep 2022
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Senior Management ConsultantNeudesic Jun 2018 - Feb 2022Digital Business Management Co-Developed Curriculum and Implementation Schedule of Rapid Adoption Program for MS Teams Managed project portfolio for Fortune 500 client including 5-6 simultaneous projects including budget and timeline reporting Built use case, developed project plan and identified key deliverables for Onboarding Guide for Azure Migration Managed Azure Migration project for major retail brand including project extension/renewal and on time delivery within budget. Developed and implemented automated workflow via InfoPath for Onboarding new applications to Azure Managed development of a mobile application as a Proof of Concept for a Fortune 500 client providing an innovative way to measure, record and analyze data testing a chemical byproduct leveraging mobile application, machine learning and business intelligence Managed development of multiple CRM related projects for major healthcare provider introducing new and efficient capabilities for Class Registration and Lab Testing replacing disparate inefficient technology solutions. Development and implementation of Internal Team Project program for full utilization of consulting staff Participation in business development and client growth for Pacific Northwest region -
Director Of Special ProjectsYear Up Jul 2017 - Jun 2018Seattle, WashingtonAchieved 100% of Recruitment goals for two consecutive cycles during period of massive organizational and process change.Managed a Recruitment Team through turnover of entire team while maintaining continuity in delivery and results.Implemented multiple new processes and streamlined actionable reporting and metrics for team to empower achievement of goals on daily, weekly and cycle basis.Increased Social Media presence and engagement by 300% over a 90-day period resulting in increased awareness of Year Up program and participation in referral program.Areas of Focus: Team Management • Process Improvement • Social Media Management • Data Analytics and Reporting • Staffing/Hiring • Goals and Initiatives • Partnership DevelopmentConverted from Consultant to FTE -
Independent It ConsultingSelf Oct 2016 - Jul 2017Seattle,Consulted with small to medium size businesses on Cloud Adoption, Process Improvement, Tools/Software Recommendations and Change Management resulting in increased efficiencies, budget reductions, improved client satisfaction or resource management.Areas of Focus: Cloud Adoption • Change Management •Process Engineering • Data and Analytics •Tools Evaluation
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DirectorBlueprint Consulting Services Jul 2015 - Oct 2016Bellevue, WaTook ownership of several Managed Services team and overhauled staffing, reporting and client management components resulting in renewal or expansion of all four teams to a total of $4.5m in revenue with increased Gross Margin and Customer Satisfaction Scores.Expanded a Process Improvement engagement into a $300,000 solutions engagement by creating a use case scenario, securing budget and generating user requirements for an Automated Web Portal solution for a Fortune 500 insurance carrier that decreased time to close commercial mortgage loans via automated workflow and synchronization with Microsoft Dynamics.Areas of Focus: Client Services • Business Development & Corporate Partnership Development •Team and Budget Management • Program Management • IP Development • Social Media Marketing
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Senior ConsultantBlueprint Consulting Services Apr 2014 - Jun 2015Bellevue, WaPerformed Data Analytics reporting and analysis for Fortune 500 IT Support Organization with recommendations for implementation of IT solution with increased adoption and automation resulting in increased customer satisfaction.Managed Application Development team creating a Configuration Management Database for a fortune 500 IT support organization resulting in reduced downtime for developers during critical application patching cycles.Areas of Focus: ITSM Strategy & Design • Service Review & Life cycle Planning • Service Transition • ITSM Framework • ROI Analysis •Technical Project Management • Program Management • Service Operations Compliance, Standardization & Improvement • Service Reporting & Measurement • ITSM Technology & Vendor Review
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Vp It Client ServicesWaggener Edstrom Sep 2012 - Mar 2014Greater Seattle AreaAs the vice president of IT Client Services I provided leadership for an entire functional team within the IT organization, leveraging their expertise to deliver purposeful and reliable services to the agency. I was also responsible for a broad range of accountabilities that impacted all functional teams within the IT organization and raised the level of performance and functionality of the entire IT organization. These accountabilities included vendor management, project management, agency communications, change management, user adoption strategic planning & technology consulting.The IT VP makes recommendations and helps shape the decision-making of the functional team within IT, as well as the larger IT organization, in partnership with senior management.* Restructured Project Portfolio Management process, elevating responsibilities of mid-level managers and increasing communications and prioritizations of team projects.* Identified multiple technological improvement opportunities, and identified and employed vendors, in cost-savings engagements to improve service offerings.* Increased agency and team awareness and engagement of projects and accomplishments leveraging new media videos and blogs and other outreach techniques.* Constructed a framework for ITIL standard adoption across multiple practice areas.* Maintained a budget below expected spending levels working with senior management on controlled cost spending and vendor evaluations. -
Director Global Support & ServicesWaggener Edstrom Worldwide Mar 2007 - Sep 2012Greater Seattle AreaAs the director of Global Support & Services I had the responsibility for the delivery of IT services to our international customers. I worked with senior leaders around the globe to evaluate agency technology needs and help align IT services to each region. As the director I was expected to present a strong point-of-view on agency issues that impact the IT organization or that the IT organization can influence. I worked in conjunction with IT leadership to develop strategic plans for the delivery of IT services.* Increased employee self-service support capabilities and account administration automation by identifying and implementing Information Management Service Management and Identity Management solutions. * Supervised a 250 person office remodel, while keeping employees fully engaged in the project; remodel completed on-time and under budget.* Implemented a quarterly audit of 15+ global offices for service and support; increased scores each quarter and improved ability to respond to localized IT challenges.
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Sr. Manager Of Global SupportWaggener Edstrom Apr 2004 - Mar 2007Greater Seattle AreaAs the senior manager of Global Support I was responsible for building and maintaining a highly functional and efficient global support team. As the global support manager I was responsible for meeting and exceeding customer service goals for our support team. * Developed a responsive and customer service-oriented support team fielding 300+ weekly support inquiries and consistently exceeding customer service goals.* Improved team revenue and increased customer satisfaction by identifying service gaps within the company, and implementing billable creative services and technology consulting offerings within the IT organization.* Facilitated adoption of employee self-service concept and online knowledge base for support needs with a highly creative and successful launch campaign that increased customer engagement.
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Sr. Manager Technology Business SolutionsWaggener Edstrom Sep 2002 - Apr 2004Portland, Oregon AreaAs the senior manager of the Technology Business Solutions team we begin to grow the support team to include international support and desktop support capabilities. In addition to the support team functions the sr. manager role involved building and developing vendor relations and identification and implementation of new tools and processes. As the sr. manager I was responsible for most agency communications and marketing efforts on behalf of the entire IT organization.
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Manager Of Technology Business SolutionsWaggener Edstrom Feb 2001 - Sep 2002Portland, Oregon AreaAs the manager of the Technology Business Solutions Team I took ownership of the support function within our IT organization. Our support team of the Help Desk and Technology Training Team supported our US based employees with a high-touch level of customer-service for both support and training needs. As a team manager I was responsible for the hiring and development of 1/3 of our IT organization and to build a fully functional support team that was able to scale with the growth of the agency.
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Project ManagerWaggener Edstrom Aug 1999 - Feb 2001Portland, Oregon AreaAs the project manager within our IT organization I was able to take a leadership role on the strategic planning of our projects as well as to begin to play a role in the prioritization of our team resources for project work. As the team project manager I was exposed to many levels of cross-team collaboration to manage resources and develop efficiencies in our delivery of on-time and under budget projects. Projects included; Laptop Deployments, Office Moves/Office Remodels & Software Deployments.
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Project CoordinatorWaggener Edstrom Aug 1998 - Aug 1999Portland, Oregon AreaAs a project coordinator I was responsible for working with team leadership on the on-time and efficient execution of major projects or initiatives within the IT organization. This includes playing major roles in office expansions/remodels, our first mobile platform deployment and various process improvement initiatives. The project coordinator role enabled me to focus on ensuring on-time deliverables, attention to detail and high levels of customer service were mainstays of all IT projects.
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Technology TrainerWaggener Edstrom Jun 1997 - Aug 1998Greater Seattle AreaAs a technology trainer I was responsible for improving the technology health of the agency via hands-on and classroom based computer training. I helped build curriculum to help onboard employees and improve their technology experience when starting at the agency. I also leveraged call volume data from our Help Desk to build targeted training and tip sheets to reduce call volumes for specific technology issues.
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SalesThe Computer Store Sep 1996 - Jun 1997Greater Seattle AreaConsistent top performer in volume or margin on a monthly basis.
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SalesDoppler Computer Jun 1996 - Aug 1996Greater Seattle AreaConsistent top performer in volume or margin on a monthly basis.
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Customer Service SpecialistBallard Computer Feb 1994 - Jun 1996
Joshua Tufts Skills
Strategy
Program Management
Management
Itil
Change Management
Leadership
Project Management
Strategic Communications
Vendor Management
Team Leadership
Internal Communications
Social Media
Business Intelligence
Sharepoint
Consulting
Process Improvement
Cloud Computing
Marketing
Customer Service
Corporate Communications
Media Relations
Public Relations
Team Management
Strategic Planning
Problem Solving
Crm
Business Process Improvement
Software Implementation
Message Development
Budgets
It Service Management
It Strategy
Training
Project Portfolio Management
It Management
Project Planning
Marketing Communications
Customer Relationship Management
User Adoption
Messaging
It Operations Management
Technology Solutions
Cross Functional Team Leadership
Business Process
Sales
Communication
Analysis
Social Media Marketing
Business Development
Thought Leadership
Joshua Tufts Education Details
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Communications -
Shorewood High School -
Belmont Es, Hosford Ms, Cleveland Hs
Frequently Asked Questions about Joshua Tufts
What company does Joshua Tufts work for?
Joshua Tufts works for Bridge Partners
What is Joshua Tufts's role at the current company?
Joshua Tufts's current role is Change Agent | Technology Evangelist | Driver of Solutions.
What is Joshua Tufts's email address?
Joshua Tufts's email address is jo****@****rom.com
What is Joshua Tufts's direct phone number?
Joshua Tufts's direct phone number is +120630*****
What schools did Joshua Tufts attend?
Joshua Tufts attended University Of Washington, Shorewood High School, Belmont Es, Hosford Ms, Cleveland Hs.
What are some of Joshua Tufts's interests?
Joshua Tufts has interest in Economic Empowerment.
What skills is Joshua Tufts known for?
Joshua Tufts has skills like Strategy, Program Management, Management, Itil, Change Management, Leadership, Project Management, Strategic Communications, Vendor Management, Team Leadership, Internal Communications, Social Media.
Who are Joshua Tufts's colleagues?
Joshua Tufts's colleagues are Mohamad Yazar, Erin A., Matt Cannard, Jamie Marsh, Gabrielle Shearer, Susan Pessemier, Katherine Dupont.
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