Joshua W.

Joshua W. Email and Phone Number

End User Support Analyst @ Datacom
Balmain, NSW, AU
Joshua W.'s Location
Balmain, New South Wales, Australia, Australia
About Joshua W.

Bachelor of IT graduate specialising in cybersecurity with proven expertise in team leadership, strategic planning, and technical support within high-stakes environments. I am currently preparing for the ISC2 'Cybersecurity Certified' certification.

Joshua W.'s Current Company Details
Datacom

Datacom

View
End User Support Analyst
Balmain, NSW, AU
Website:
datacom.co.nz
Employees:
6370
Joshua W. Work Experience Details
  • Datacom
    End User Support Analyst
    Datacom
    Balmain, Nsw, Au
  • Datacom
    Eus Analyst
    Datacom Oct 2024 - Present
    Sydney, New South Wales, Australia
    Working externally as a L2 Field Technician for Transport for NSW
  • Faceit Ltd
    Customer Service Representative
    Faceit Ltd Nov 2020 - Feb 2022
    Sydney, New South Wales, Australia
    - Administered user account security, including configuration, maintenance, and decommissioning of accounts, ensuring compliance with strict network security protocols.- Prioritised and escalated technical issues within Zendesk based on severity and business impact, maintaining a 95% customer satisfaction rate while resolving over 30+ issues daily.- Delivered high-level technical support and effective incident management in a dynamic environment.
  • Esl Faceit Group - Efg
    Team Leader (Esports)
    Esl Faceit Group - Efg Feb 2017 - Oct 2020
    Sydney, New South Wales, Australia
    - Directed and performed in an 8-member esports team for R6 ESL for Avant Gaming, Team Sinister and Dedset.gg, developing and executing strategic operational plans, including training schedules and competitive events.- Increased company value by 70% through multiple platforms in six months by cultivating sponsorships and partnerships with Champion and GG Supps brands.- Organised large-scale charity events, raising $500,000 for 'R U OK?' through targeted marketing and community engagement.

Joshua W. Education Details

Frequently Asked Questions about Joshua W.

What company does Joshua W. work for?

Joshua W. works for Datacom

What is Joshua W.'s role at the current company?

Joshua W.'s current role is End User Support Analyst.

What schools did Joshua W. attend?

Joshua W. attended University Of Technology Sydney, Australian Institute Of Music.

Who are Joshua W.'s colleagues?

Joshua W.'s colleagues are Francee Thompson, Duncan Brough, Sultan Syed, Jason Mulligan, Sam Stephenson, Mel Tilly, Andrew Currin.

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