Working externally as a L2 Field Technician for Transport for NSW

- Administered user account security, including configuration, maintenance, and decommissioning of accounts, ensuring compliance with strict network security protocols.- Prioritised and escalated technical issues within Zendesk based on severity and business impact, maintaining a 95% customer satisfaction rate while resolving over 30+ issues daily.- Delivered high-level technical support and effective incident management in a dynamic environment.

- Directed and performed in an 8-member esports team for R6 ESL for Avant Gaming, Team Sinister and Dedset.gg, developing and executing strategic operational plans, including training schedules and competitive events.- Increased company value by 70% through multiple platforms in six months by cultivating sponsorships and partnerships with Champion and GG Supps brands.- Organised large-scale charity events, raising $500,000 for 'R U OK?' through targeted marketing and community engagement.