Responsibilities include: ownership and administration of telephony applications and integrations throughout Wells Fargo NA including Windows system administration, network troubleshooting, and user incident investigation. Managing application architecture within SDLC teams, trouble tickets, escalation point for technical problem investigations, training BAs in application functionality and reporting. Responsible for working directly with verticals outside the telephony group for project planning and issue troubleshooting. Vendor relationship management, new project sizing and quote management, Project implementation, platform security and auditing, retention management, and ownership of documentation relating to infrastructure, operational policy and procedure, and DR. Technical team lead for international support group, SME within organization.

Responsibilities included: general Windows consulting and short-term project work. Server installation and updates, network troubleshooting, application support (SQL) and project planning. Citrix architectural review (including Active Directory integration,) NetApp updates and upgrade planning, DR design review and implementation. IT/Business process analysis. Technical training and mentorship for junior staff.

Responsibilities included: administration and NICE product ownership of telephony applications and Integrations throughout VISA global. Windows system administration, storage administration, SQL DB management, network troubleshooting, user incident investigation. Managing application architecture within SDLC teams. Maintain trouble ticket queue, assign tasks, and provide an escalation point for technical problem investigations. Provide training to BAs in application functionality and reporting. Vendor relationship management, new project sizing and quote management, project implementation. Platform security and auditing, compliance retention management, and ownership of documentation relating to infrastructure, operational policy and procedure, and DR. Technical team lead for international support group. NICE SME within organization, supported analytics.

Responsibilities included: administration and NICE product ownership of telephony applications and Integrations throughout VISA global. Windows system administration, storage administration, SQL DB management, network troubleshooting, user incident investigation. Managing application architecture within SDLC teams. Maintain trouble ticket queue, assign tasks, and provide an escalation point for technical problem investigations. Provide training to BAs in application functionality and reporting. Vendor relationship management, new project sizing and quote management, project implementation. Platform security and auditing, compliance retention management, and ownership of documentation relating to infrastructure, operational policy and procedure, and DR. Technical team lead for international support group. NICE SME within organization, supported analytics.

Responsibilities included, but were not limited to: Windows system administration, virtualization architecture and support (Hyper-V Clustered environments,) network design and support (Cisco,) Storage administration (HP,) application architecture/support within virtualized environment (Maximo, JDE, SQL, and Sharepoint,) Oracle VIM integration, Cloud-based development environment design and support (Amazon AWS EC2) backup support (Data Protector and Acronis,) application support (including Splunk and ArcGIS,) team lead role, and project management (scope/budgeting, RFP, tracking [SCRUMM/TFS using ITSM and Project.]) Also responsible for multi-site hosting/DR efforts within virtualization scope.

Responsibilities included, but were not limited to: Windows system deployment and administration, network infrastructure (Cisco+HP) administration, SAN (Compellent) implementation and administration, Virtualization (VMware VSphere and legacy ESX) implementation and administration, SAN implementation (Compellent,) CommVault backup solution, Telecom (digital PBX) integration, data center design and operation, Conversion of Exchange to Google Apps and Google Apps administration, legacy systems support (inc. HP e3000 w/ MPE/ix), Web server deployment and administration (Windows IIS and limited Linux/Apache), IT Project management, maintaining purchasing relationship with vendors, order and implementation consults with non-technical business units, PCI auditing, and being part of operations and security management teams.

Responsibilities included, but were not limited to: Windows system engineering and administration. Project manager for network infrastructure upgrade. Lead on purchasing team for new technology products. Administration of terminal support applications (Hypercom, Nurit, and Vericentre) Management of PCI and VISA compliance. Responsible for partial management of a 7-10 person technical support department. Product owner for implementation of MS Hyper-V development environment. Product Owner on Shoretel Telecommunications upgrade with demonstrable savings of over $10,000 annually, optimizing and consolidating systems while increasing speed and bandwidth and guaranteeing redundancy.

Responsibilities included, but were not limited to: General desktop support of internal and remote systems, Helpdesk management, maintenance of software licensing, purchasing requests and technical recommendations, initial construction and configuration of pre-built and custom desktops, workstation, laptops, and servers. Network management (including management of Cisco switching and basic router configuration) and troubleshooting, general system administration tasks (Windows Server 2003 AD management, Exchange troubleshooting.) Client support, employee training, support of physical and virtual security audits and continued compliance (Primarily PCI compliance, VISA, ect.) Creation and support of virtualized environments (VMware ESX), basic SQL server administration.

Responsibilities included: Routine maintenance of client systems both remotely and on site; Including, but not limited to: Network Administration and troubleshooting for more than 30 individual clients ranging from small home offices to multi site enterprise level domains with virtualized servers. Updates, Backup Monitoring, maintenance of individual and enterprise level antivirus solutions, installation of new software, physical maintenance, and general system cleaning / maintenance. Basic Website management, including AdWords maintenance and Traffic Tracking. Diagnosis and resolution of problems in a help ticket queue. Creation of help tickets and management of the help ticket system. Phone and in person follow up to previously preformed work. Sales consultation for equipment and software ranging from individual workstations and accessories to complete network solutions. Management of systems compliance (PCI and HIPA.) Training of other employees in the use of the help ticket system. Technical training of new employees. Interacting with outside contractors during planning, completion, and follow up to contracted work. Security Audits and Penetration Analysis (Physical and virtual) for new and existing clients. Set up and maintenance of multiple POTS (Digital PBX) and VOIP based small business communication solutions. Installation and maintenance of physical networking components (wiring, switches, routers, Firewalls, WAPs, etc) Maintenance of qualifications for various vendors' Partner Programs (Microsoft, Linksys)