Joshua Waldman Email & Phone Number

Lexington, Ma, Us

Guiding customers to safely leverage a combination of Generative AI (LLMs and RAG) and NLP in highly regulated environments.

Lexington, Ma, Us

Helping customers and partners create the best user experiences by building front-end automation leveraging AI and natural language (NLP).In charge of Global Customer Success, Services, Training, Support, and Americas Pre-Sales.

As the head of the Americas Expert Services team and part of the global customer success leadership team, I’m responsible for setting and executing the services strategy for this fast paced, high growth company. A major portion of my job is working cross functionally with sales, marketing, engineering, and customers to develop this customer focused strategy and ensure alignment.

Raleigh, Nc, Us

Led a team of architects and consultants focused on creating and driving the Mobile Strategy for Red Hat Consulting in North America. Also led the standardization of how we deliver Mobile engagements. Responsible for enabling the consulting regions in North America on the technical side and the strategic side of Red Hat Mobile. Worked with Consulting and Sales teams to ensure the Mobile practice is a force multiplier for delivery as well as bookings and revenue.

Raleigh, Nc, Us

Manage a few territories for the Consulting arm of Red Hat.Manage relationships with customers, partners, vendors, etc. to identify opportunities and help grow the business. Manage the project managers of over 20 projects as well as some consultants. Project and report quarterly revenue and bookings. Provided sales support and solutions to account teams by working directly with the customer and with them to demonstrate the value that Red Hat and Red Hat Consulting deliver.

Raleigh, Nc, Us

Program manager of a number of projects within the Civilian Territory. Personally managed up to ten projects and the consultants and customer relationships for those projects. Helped standardize the processes to deliver consulting within the management team and worked with upper management to develop strategies for scalability, improved consistency, and growth. Participated in full project lifecycle including: providing sales support and scoping engagements; managing logistics of staffing, scheduling, on-boarding; maintaining and developing customer relationships; identifying and mitigating project risks; and project closeout and final delivery with the customers.

Worldwide, Oo

Managed multiple teams in the extraction and organization of data from dozens of softwareapplications. Used a variety of technologies to enable his and other teams to increase the value of the deliverables to the customer and the increase the efficiency to create those deliverables. Placed a large focus on mentoring new team members when they joined to get them up to speed and understand what we do, why we do it, and how we do it.

Led teams in product development from idea/research phase to planning to design and R&D to testing to installation/sign-off at customer sites. Serve as key point of contact to high-profile customers, conducting on-site visits to domestic and international locations to resolve critical issues. Leverage Kaizen concepts to select cross-functional teams. Schedule and lead top-performing teams through all phases of development life cycle. Liaise extensively with customers to gather and verify product requirements and specifications. Contribute to business development efforts, presenting technology offerings to potential customers and suppliers. Generate sales/marketing collateral for new products. Participate in upper management strategic planning sessions. Partner with contractors and vendors in designing and securing tools for enhancing products. Conduct negotiations with vendors to secure cost-effective tools and equipment. Review electrical, mechanical, and pneumatic drawings.

Chantilly, Va, Us

Expertly designed and developed world-class software solutions. Collaborated with customers and hardware/software developers to gather and ensure proper implementation of requirements. Assessed critical software performance issues and debugged code. Maintained bug-tracking database.

Bs, Computer Science

Ms, Software Engineering

Education record