Joshwe Comoc Email & Phone Number

Philippines

• Open and maintain customer accounts by recording customer information.• Resolve product or service problems by clarifying the the customer complaint; determining the causeof the problem; selecting and explaining the best solution to solve the problem; expediting correctionor adjustment; following up to ensure resolution.• Handle complaints, provide appropriate solutions and alternatives within the time limits and followup to ensure resolution.• Provide accurate, valid, and complete information by using the right methods/tools.• Contribute to team effort by accomplishing related results as needed.

Quezon City, National Capital Region, Philippines

* In charge of receiving tickets generated by hosts or guests for current or past reservations. * I have gained vast skills in mediation, customer service, and technical support by identifying their concerns and issues, such as property damage, property theft, cleanliness concerns, injuries, and account suspension. * Email is the primary mode of communication. Sometimes we make outbound calls if the user is unresponsive or requests a phone call. * Responsible for resolving a select number of tickets per week in order to remain compliant and meet the account standard. *Take the extra mile to engage with the host and guest.

Quezon City, National Capital Region, Philippines

* Monitor real-time queues and identify high risk transactions. * Observe customer transactions to identify fraudulent activity such as account takeover, counterfeiting, friendly fraud, theft, and similar other risks. * Identify fraudulent transactions and prevent them from being processed further. Handling different blocks on the account and taking proper actions. * Provide accurate, valid, and complete information by using the right methods and tools. * Take the extra mile to engage customers.

Pasig, National Capital Region, Philippines

* Seasonal account for 3 months.* Received calls from customers whose information was impacted by a security breach and helped them enroll in the Lifelock option for additional security.