Mortgage Servicing Consultant
CurrentSupervised efficient work of staff and ensured achievement of all goals in firm assets and financial risk.Prepared accurate reports and evaluated it on a regular basis.Assisted customers with all firm guidelines and informed about al servicing requirements.Monitored all customer inquiries and screened incoming calls to ensure customer satisfaction.Maintained good relationships with both internal and external customers and analyzed requirements.Evaluatedā¦ Show more Supervised efficient work of staff and ensured achievement of all goals in firm assets and financial risk.Prepared accurate reports and evaluated it on a regular basis.Assisted customers with all firm guidelines and informed about al servicing requirements.Monitored all customer inquiries and screened incoming calls to ensure customer satisfaction.Maintained good relationships with both internal and external customers and analyzed requirements.Evaluated all processes and procedures and maintained records of current processes and procedures.Provided technical support to technology team and carried tests on systems.Participated in efficient working of various complex projects.Maintained loan disbursements records and reviewed it on a regular basis for renewals.Monitored loan draw requests and coordinated with various teams for disbursements for same.Ensured compliance to government regulations in processes.Administered data into loan systems and checked it accuracy.Managed inquiries from customers and responded in an efficient and timely manner.Generated and prepared business reports. Show less
