● Contract based software, web application, and artificial intelligence automation development. ● Development using many different programming langauges for various projects over the years, primarily C#, Python, PowerShell, PHP, and JavaScript.● Responsible for project planning, management, and delivery.● Managed several small development teams.● Building various internal software, web applications, and artificial intelligence automation from ground up.● Resolving issues with pre-existing software/scripts in customer environments.● Adding on features or removing from pre-existing software/scripts in customer environments.● Building custom internal automation using REST API of existing software.● Building data aggregation back end systems leveraging artificial intelligence for data consistency.● Responsible for all physical and cloud server infrastructure including backup management.● Responsible for DevOps CI/CD on all projects using GitHub.● Responsible for security audits of software/code.● Responsible for database design and management using PostgreSQL, Microsoft SQL, and MySQL.● Linux server set up and management.● Docker / Docker-compose set up and management.

Building symbiotic artificial intelligence.

Building deep integrations with third party systems for the sake of security.

● Responsible for monitoring and managing over 4000 devices between ~35 companies including updating Windows, third party software, and internal Linux servers.● Responsible for setting up and maintaining all internal software such as Datto RMM, Liongard, Domotz, Auvik, IT Glue, ConnectWise Manage, ConnectWise Automate.● Responsible for planning and completing several projects to move third party companies to Azure/Intune/Sharepoint from on premise Active Directory/Group Policy/File shares.● Responsible for all customer onboarding and offboarding projects.● Responsible for all software deployments from Datto RMM, Intune, Group Policy, PDQDeploy, and PowerShell.● Responsible for set up, deployment, monitoring, and management of all customer backups using Datto BCDR, Datto SaaS Protection, Datto File Protection, Datto Cloud Continuity, and Veeam.● Responsible for the deployment and maintenance of multiple security softwares such as Trend Micro WFBS Anti-Virus, SentinelOne, Huntress, ArcticWolf, Network Detective, and BlueShift.● Created a custom reporting internal website with C# and Razor Pages using the REST API for third party tools as data sources.● Created an internal framework in PowerShell for orchestrating workflows between all internal software using REST API which controls automation tasks that run hourly/daily/weekly/monthly depending on the need.● Created over 400 PowerShell scripts in Datto RMM for various PC management tasks such as deployments, auto-fix actions, alerts, and updating user-defined fields based on collected information or status.● Performed demonstrations for our toolsets to prospect customers.● Mentoring internal team and customers on best practices.● Planned, managed, and completed project to migrate from ConnectWise Automate to Datto RMM.● Received all available certifications for Datto RMM, Datto BCDR, ConnectWise Manage, ConnectWise Automate, and Liongard from their respective vendors.

● Responsible for all workstations, mobile devices, Verifone payment devices, and printers in the company (~600 laptops/desktops, ~80 Androids/iPads, ~70 printers.)● Managed all SCCM software deployments and inventory.● Replaced all Windows 7 PCs in the company with Windows 10 PCs as one of my first projects with the company.● Replaced all hard drives in the PCs with Solid State Drives, and upgraded RAM when rolling out replacements.● Installed Dell PowerEdge servers at all locations.● Replaced Cisco switches and routers at several locations.● Managed all devices and support for our yearly Travel Expo in 2019 and 2020.● Repaired laptops and desktops hardware such as broken screens, bad motherboards, bad RAM, bad hard drives, etc.● Managing Group Policy and Active Directory for PCs.● Setting up and managing a WDS server to replace the imaging process the company had prior (Fog.)● Created automation in PowerShell to name and install necessary software per department/location based on the PC serial number listed in our inventory system (MSSQL) so that the process would be almost touchless.● Managed hybrid joining all Windows devices in our environment to Azure Active Directory.● Migrated all devices in the company to Intune Mobile Device Management from AirWatch and unmanaged systems.● Created and managed all configuration profiles, configuration policies, and compliance policies in Intune for all device types.● Migrated all Windows based software deployments from SCCM to Intune.● Automating various software installs that were all manual processes prior with Intune.● Migrated all Windows devices from using redirected documents on a file server to OneDrive for file backups.● Created and managed software baselines per department/location and user in the company.● Developed a tool for monitoring and managing all Windows devices in the company in C#.● Developed PowerShell scripts for automating many different tasks that were manual processes prior.

● Technical troubleshooting.● Customer service.● Leading a team through the NCR Hardware Conversion project.● Communications with outside vendors and technicians during and after the NCR Hardware Conversion project.● Working closely with other teams within the company.● Coaching other members of our team on processes and best practices.● Developed a resource page for the department with PHP, MySQL, and JavaScript with JQuery.● Developed reports with advanced features with PHP/MySQL as well as Excel.● Developed a tool for monitoring and interacting with devices at the stores in C#.● Developed scripts for management of store devices in Powershell.● Automating certain tasks that were time consuming that helped to decrease necessary call time over all.● Active Directory management