Joshy Abraham

Joshy Abraham Email and Phone Number

Director of Operations and Site Lead - Global Delivery Center Kochi @ Strada
Ernakulam, KL, IN
Joshy Abraham's Location
Ernakulam, Kerala, India, India
Joshy Abraham's Contact Details
About Joshy Abraham

A BPO professional with over 20 years of experience in Contact Center and Back-office Operations, Service Delivery handling large-sized teams. Specialties :- - Operations & Quality Management- Process Improvement- Work Force Management- Client Relationship Management & Service Delivery

Joshy Abraham's Current Company Details
Strada

Strada

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Director of Operations and Site Lead - Global Delivery Center Kochi
Ernakulam, KL, IN
Joshy Abraham Work Experience Details
  • Strada
    Director Of Operations And Site Lead - Global Delivery Center Kochi
    Strada
    Ernakulam, Kl, In
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  • Strada
    Director Of Operations And Site Lead - Global Delivery Center Kochi
    Strada Aug 2024 - Present
    Kochi, Kerala, India
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  • Alight Solutions
    Director Of Operations And Site Lead - Global Delivery Center -Kochi
    Alight Solutions Aug 2021 - Aug 2024
    Kochi, Kerala, India
    View
  • Nga Human Resources
    Global Service Delivery Manager And Site Lead
    Nga Human Resources Sep 2014 - Oct 2021
    Cochin Area, India
    View
  • Northgatearinso
    Operations Manager
    Northgatearinso May 2012 - Aug 2014
    Cochin Area, India
    Part of a Global Delivery Centre, responsible for multiple accounts in terms of People, Process, and Client Relationships. The role involves Identifying improvement areas and implementing measures to improve Client/Customer satisfaction, managing SLA, ensuring profitability, people management & continuous improvement in line with the global objectives.
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  • Concentrix
    Senior Manager Operations
    Concentrix Jan 2011 - May 2012
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  • Concentrix
    Operations Manager
    Concentrix May 2010 - Feb 2011
    View
  • Sitel
    Asst Manager
    Sitel Jan 2007 - May 2010
    View
  • Clientlogic
    Team Lead
    Clientlogic 2005 - 2007
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  • Clientlogic
    Specialist
    Clientlogic Jun 2004 - Apr 2005
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  • Clientlogic
    Tse
    Clientlogic 2003 - 2004
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Joshy Abraham Skills

Business Process Re Engineering Service Management Bpo Account Management Hardware Ivr Requirements Analysis Technical Support Call Centers Leadership Six Sigma Crm Customer Satisfaction Team Management Service Delivery Vendor Management Program Management Management Project Management Team Leadership Performance Management Outsourcing Troubleshooting Sla Strategy Process Improvement Training Operations Management Analytics Business Process Outsourcing Business Process Improvement

Joshy Abraham Education Details

Frequently Asked Questions about Joshy Abraham

What company does Joshy Abraham work for?

Joshy Abraham works for Strada

What is Joshy Abraham's role at the current company?

Joshy Abraham's current role is Director of Operations and Site Lead - Global Delivery Center Kochi.

What is Joshy Abraham's email address?

Joshy Abraham's email address is jo****@****ahr.com

What schools did Joshy Abraham attend?

Joshy Abraham attended Bangalore University.

What skills is Joshy Abraham known for?

Joshy Abraham has skills like Business Process Re Engineering, Service Management, Bpo, Account Management, Hardware, Ivr, Requirements Analysis, Technical Support, Call Centers, Leadership, Six Sigma, Crm.

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