Customer care and Billing, CC&B, Banner, Oracle Technologies and SAP technologies.Currently working on the storm water billing, waste water implementation and production support division of water. Responsible for developing modification in Java, PL/SQL and Crystal Reports. Also participated in requirement gatherings, design, coding and conversion activities. Other services include:• Involved in the performance tuning of the processes and reports.• Installation of the CC&B• Conducted Technical Design, Database Design and Coding Reviews with the programmers.• Involved in the development of Reports, Java, and various file transfer protocol activities and shell scripting.• Worked with vendors Kubra, IBM to implement online payments.• Worked on the developments of the Cashiering system with PCI for the storm water project.• Lead a team of technical resources for the developments of various reports • Worked and lead a team of technical resources on the developments of the several batch programs in java.• Involved in data clean up and business process improvement using PL/SQL scripts.

Evaluating and setting standards and guidelines for the Technical Documents in the entire development life cycle of the project for the combined company of Indus International and MDSI. Other services include:• Providing integration consulting to the customer suite product line.• Providing technical support to various clients about development methodology and any regulatory requirements.• Providing design and developments support to various clients and also working with the sales team to come with a unified project plan and methodology.

Conducted technical design reviews, database design reviews of over 30 new functionality and also involved in the integration of software requirements at on site this includes their IVR System and Gopher. Supported client and external application service provider with key contributions such as:• Supported client through all the phases of the project including legacy cutover, go-live and post go-live phases of the project• Supported end users and core team members with business process issues including rules and validation setup, application work flow, test case execution, and defect corrections. • Advised and assisted in the development of organizational readiness plans with the client.• Involved in the performance tuning of the processes and reports.• Conducted Technical Design, Database Design and Coding Reviews with the programmers.• Involved in the trouble shooting and debugging of the customer suite application at the client place.• Developed Custom forms in Oracle 10g and Migrated Oracle Forms from previous version• Developed the Interface to Enable Screen Popup on Customer Suite 4.0.• Involved with conversion team when developing programs and data mapping to convert financial data from legacy system to Customer Suite.• Worked on the debugging of Oracle Application Server issues.• Involved in Identifying business requirements and processes• Involved in Identifying and implementing new functionality for existing systems.• Developed an Application to view the historical financial data and the redesign of general ledger systems.• Developed an Application to Cancel /Re-bill Transitions for other periods billed.• Developed API’s for IVR and Web interfaces.• Involved in the development of meter reading interface with Itron MVRS.• Involved in setting-up the Banner system security.

Worked as a technical lead/ implementation specialist. Involved in the design and development of various modules to support deregulation of choice program offered to the Ohio customers. Worked on the creation of various Business Cases (e.g. Enrollment, Rescind, Payments, Charges) in both Rate Ready/ Bill Ready Scenarios. Created a new interface for the Service Order to interface with MDSI Advantex and that was the part of the base product released in Banner 3.0.