I am capable of providing the necessary minute-taking and transcription services in a timely and precise manner. Tasks include the conversion of spoken words into written records, which guarantees reliability, confidentiality, and accuracy. The majority of my projects are dedicated to providing transcription services to larger corporations that conduct strategic planning, board, and committee meetings.

Monitored, tracked and updated project schedules, logs and baseline documents; Provided logistical support services to the Project Manager; Provided assistance to Project Manager and engage with relevant stakeholders with regard to projects and roll-outs and ensure compliance with SCM procedures; Administered documentation that defines and supports the project scope; Provided administrative services for the compilation of baseline documents to relevant project managers; Evaluated and reported actual project performance against the planned project scope, cost, time and quality performance baseline.

Responded to requests for information to various stakeholders; Sourced information and data from various stakeholders; Communicated with fellow professionals as well as internal & external clients to work on issues of common interest and/or to share information in order to keep all affected parties fully informed and aware of issues of common concern, and facilitated the objectives of the directorate/department and bring the implementation of projects, processes and systems to an effective conclusion; Coordinated and facilitated meetings with management, internal and external clients and fellow professionals to give or receive information on projects, programs, processes, policies and systems; Facilitated the process to ensure that the departmental business plan are correctly reported on; Drafted sponsorship agreements and communicate in respect of its progress and other issues relating to the event; Drafted reports for submission to Executive Director, City Manager, Portfolio Committee and Council; Acted as committee secretariat for Special Events Committee (compilation of presentation, agenda, minutes and agenda); Facilitated the event support application process; Coordinated and liaised with internal departments regarding the event planning relating matters; Acted as the Deputy Record Manager.

Coordinated and facilitated media queries and opportunities in conjunction with Communication and Office of the MAYCO member; Media monitoring by scanning daily newspapers and compiled media stats; Facilitated the sharing and storing of institutional information on SharePoint Site; Coordinated and facilitated information relating to the Portfolio Committee, management meeting, office of the Executive Mayor, MAYCO member and City Manager; Coordinated and facilitated information relating to the mayoral dashboard, SDBIPs, budget plans, policies and strategic issues; Drafted general correspondence, reports and presentations obo management; Coordinated and facilitated responses concerning mayoral requests and event support applications; Facilitated and maintained a document management system to track documents; Nodal point for the directorate on matters relating to forensic investigations; Monitored compliance concerning incoming documents by ensuring the correct use templates and relevant versions of applicable documents; Ensured the smooth operation of resources within the office; Minute taking at management meetings, strategic planning meetings and 1-on-1’s.

Performed specific tasks/activities associated with the provision of administration and secretarial support, by ensuring adequate support is made available to enable the accomplishment of specific administrative reporting deadlines; Provided a client relationship management function, by ensuring customer/client (internal/external) relationships are strengthened and to promote a positive image of the directorate; Provided a high level personal assistant service, by ensuring the critical appointments and events/functions, are efficiently planned, prioritised and co-ordinated, upholding the professionalism and image of the directorate; Maintained the correspondence/information and record-keeping system and accesses records of discussions, instructions and correspondence, by ensuring records and related information are maintained and details/correspondence supporting specific processes and decisions are accessible and made available to facilitate the executive of necessary actions.

Provided general admin support to the senior project manager and senior project officers; Assisted in the financial management of each project; Coordinated project meetings, training workshops, seminars and conferences in South Africa, Ghana, Democratic Republic of Congo, Lesotho, Swaziland, Sudan, Ethiopia, Sudan, Djibouti, Burundi and Tanzania; Coordinated travel arrangements for top-level government officials concerning visa applications, flights, accommodation, etc.; Minute taking at monthly departmental cluster meetings; Updated and maintained cluster event calendar; Maintained stakeholder database.

Provided general admin support to Head of Department and lecturers; Procurement of perishable and non-perishable goods; Initiated payments and invoices; Managed the departmental budget; HR Administration; Asset Management and Inventory Control; Coordinated transport for students to clinics and hospitals; Acted as liaison and maintained open lines of communication among lecturers and students.

Provided high quality administrative support to the Head of the DSO; Managed and prioritized matters as required by the Head of the DSO; Management of information and ensured an appropriate record keeping system; Administration of petty cash for the Head of DSO.

Provided high quality administrative and secretarial support to the City Police Chief; Ensure a proper record keeping system; Followed up on outstanding issues, responses and feedbacks; Attended to complaints from the public and redirected to appropriate command area; Acted as liaison and maintained open lines of communication among Area Commanders and the office of the City Police Chief; Minute taking in management meetings and compilation of meeting packs; Managed incoming correspondence and faxes; Scrutinized daily newspapers on articles related to crime prevention and municipal police issues; Compiled slide presentations for City Police Chief.

Diary management; Coordinated travel arrangements; Attended to incoming calls and redirected them when necessary; Minute taking in branch management team meetings; Procurement of office supplies; Drafted standard correspondence and reports in variety of forms from dictation or written drafts; Recordkeeping.

Typed and drafted standard correspondence and reports in variety of forms from dictation or written drafts; Assessed and directed incoming mail; Updated and maintained the electronic diaries of both managers; Received councilors, senior officials, dignitaries and members of the public; Maintained a proper filing system; Coordinated travel arrangements; Maintained stationery stock at required level.

Processed claims, requested cheques and buying orders; Typed and wrote standard correspondence and reports to ensure accuracy and consistency; Prepared agendas and took minutes at project board meetings; Produced and distributed documents for committees; Coordinated workshops and conferences; Maintained a highly effective financial record management system of project expenses and logbooks of vehicles; Checked and verify transport claims; Petty cash; Inventory control of all project equipment and books.

Typed and wrote standard correspondence and reports to ensure accuracy and consistency; Answered a high volume of incoming calls and provided information and referrals; Received visitors; Collected and delivered mail; Diary management of project officers and office manager; Processed requisitions and orders; Minute taking at staff meetings; Bookkeeping (petty cash, bank account and bank recon statement); Prepared fee and disbursement accounts and received payments; Processed timesheets and students allowance payments; Transport bookings.