Josiah Enumah Email & Phone Number

Lagos, Nigeria

Utrecht, Netherlands

• Delivering exceptional customer support for Gram Games, ensuring seamless player experiences and consistentlyresolving issues with efficiency and a focus on maximizing player satisfaction.• Achieving an average Quality Assurance score of 90%, consistently meeting or exceeding company standards forclarity, professionalism, and issue resolution.• Timely addressing technical bugs, gameplay inquiries, billing and account issues while ensuring effective solutions.

Lagos State, Nigeria

• Proficiently addressed Microsoft 365 [Office, SharePoint, Exchange, Teams] and azure issues, demonstrating expert troubleshooting & problem-solving skills across different operating systems (Mac, Windows, etc.).• Consistently exceeded monthly CSAT scores of 4.72+, displaying unwavering commitment to exceptional technical support, using CRM software tools.• Perpetually attained monthly Quality metrics, guaranteeing exceptional service standards and customer satisfaction for Microsoft’s clients from EMEA, NOAM and regions across the world.• Sustained over 50% monthly Survey Response Rate (SRR), showcasing solid customer engagement and feedback collection.• Collaborated effectively with cross-functional teams to address complex technical challenges, contributing to high levels of customer satisfaction and retention.• Implemented proactive measures to improve service delivery and enhance customer experience, resulting in increased efficiency and reduced resolution times.• Actively participated in continuous learning and skills development initiatives to stay abreast of latest technologies and industry best practices, which ensured optimal support for Microsoft products.

Lagos State, Nigeria

Using React.js and other frameworks to develop new and responsive user-facing features, determining the structure and design of web pages, building reusable codes, optimizing page loading times, and using a variety of markup languages to create the web pages.• Developed features for mobile and desktop platforms; using JavaScript, Redux and Version Control tools, whilst enhancing user experience.• Deployed techniques for the creation of React reusable components that accelerated MVP launch by 25% and received positive test feedback.• Cooperated with teams and management to optimise creative proposals and design practices, achieving 98% of Objectives & Key Results.

Helsinki, Finland

Utilised Meteor.js to integrate Figma screens and consume APIs for the social application, resulting in a 45% increase in app responsiveness and a faster loading rate.• Worked closely with stakeholders to ensure stafftribes.com met project requirements, in alignment with initial specifications.• Built with the product development team “user best-matches feature”, coordinated extensive product testing, fixed bugs and upgraded app performance.

Lagos State, Nigeria

Used SERVO, Microsoft and variety of CMMS softwares to efficiently manage technicians, contractors and numerous service providers at Bridge Clinic, Ikeja GRA Lagos; Historia Mews Estate, Lekki, Lagos; and other Facilities under my purview.

Agbor, Delta, Nigeria

Branded the company by designing; the logo, business plan, managing strategic online presence (an increase of 63% profile views and 127% searches), creation of proposals and collaborative partnerships with 19 pharmacies as well as the University of Delta, Agbor, in boosting company’s status and fostering growth.

Agbor, Delta, Nigeria

Set up, installation and maintenance of computers, printers and numerous highly valuable equipment while putting in place safety measures with zero equipment damage and casualty recorded at the Medical Laboratory, Clinic and Ultrasound Centre.

Ibadan, Oyo, Nigeria

Engaging in first hand production, coupling, installation and maintenance of quality power systems; electrical meters(Ultrasonic & M-Bus; single and three phase, distribution transformer meters, MD meters), automated machines, renewable energy (Solar, amongst others) and electromechanical works which yield clients (Nigerian Electricity Distribution Companies and other private, public bodies and individuals) satisfaction rate greater than 98%.

Ogun, Nigeria

• Facilitated trainings, rendered IT support and displayed team leadership, boosting personnel's resource utilisation by 75%.• Addressed practical matters on special modules whilst offering expert and reliable solutions, manifesting a 90% success rate.• Maintained equipment in line with HSE practices, recording 0 damage.

Lekki, Lagos, Nigeria

Remotely worked with a team of business analysts to develop business plans and proposals which resulted in partnerships with 2 financial institutions and in turn increased revenue generation and profits by 14%. Strategised in collaboration with superiors to determine objectives, evaluate KPI and maximise business reach and potential.

Ife Central, Osun, Nigeria

Tutored and evaluated High School students in science subjects [Mathematics, Further Mathematics, Physics & Chemistry] which led to an 80% boost in their educational performance.

Lagos Nigeria

• Settled 95% of technical impediments for Windows, MAC-OS and LINUX-based devices within service level agreements.• Collaborated with the CTO at the National HQ to build and modify computing systems to meet client specifications, boosting customer satisfaction and retention by 40%.• Resolved complex problems within deadlines, obtaining a 98% customer issue resolution rate.

Bachelor Of Science - Bsc, Engineering Physics

Activities and Societies: ~ Materials Science & Technology Society of Nigeria (MSN) OAU ~ Physics & Engineering Physics Students.

West African Senior School Certification Examination, Science And Technology

Activities and Societies: ~ Deputy Senior Prefect. ~ Logistics Team Lead Unveiling Africa (UVA). ~ JETS Club. ~ Actor, Nigerian Centenary.