Josiah Gonzalez Email and Phone Number

• Manage Epic Monthly Upgrade special update testing. Created a test plan for the entire information resources department, updated defect reporting and tracking tools, communicated across teams to resolve defects in a timely manner, provided final clearance and sign off for the test plan to be closed.• Lead Tester on Epic Phoenix Transplant Module, Epic MyChart Patient Portal, Epic Haiku Provider Mobile module. Understood release notes and established what would be affected. Clearly documented testing and defect tracking. Retested and passed any issues that I found. 100% pass rate and 0 issues found at any time post go live working on these modules.• Oversaw multiple phases of a major automation conversion project through completion. Trained coworkers on how to create reports, developed a tracker to help us organize 15 years worth of critical patient data, validated over 2 million records.• Engineered SQL queries by working with providers to identify pain points in their workflow. Maintained these queries on a weekly basis.• Trained new hires to the testing team on defect documentation in ServiceNow ITBM, test script maintenance, and hardware operation such as an Alaris transfusion pump• Designed PowerBI dashboards by writing SQL queries and understanding customer needs. Created impactful visualizationsthat clearly displayed data that allowed for effective decision making.• Founded Committee for social engagement and workplace culture. In order to provide new hires a sense of belonging and community, coordinated outings as well as provide an outlet for cross team coordination in the form of team building activities

• Reviewed all documentation and led meetings with my analyst to understand possible workflow changes as well as reviewexisting workflow to streamline efficiency.• Thorough black box testing, typically finding multiple build issues that would have resulted in a disruption to the hospital.• Detailed documentation of defects, and maintenance to have a clear history of changes.

• Co-Established a family small business that had an annual revenue of over $20,000 a year• Analyzed stock and sales, real time tracking of orders in database• Implemented new shipping techniques, order volume increased by 20%

•Maintained punctual delivery of orders, while improving the processing time of fulfillment• Provided customer service, and ensured customer satisfaction, through listening and direct problem solving

• Cared for patients by coordinating various physical and mental Attended to physical care by transporting drugs, blood, and tests• Consulted with nurses and patients' parents about best strategies for treatment• Attended to patients' families allowing them to feel comfortable while their child receives treatment

• Facilitated a public health initiative that focused on pediatric safety at home, in the car, and while playing outside• Provided a safe and affordable space in which parents could purchase safety equipment, trained parents proper use

• Shadowed Emma Romero (PA) and observed skills and techniques used in this pediatric clinic• Addressed health issues in underserved communities by educating patient about better wellness practices• Analyzed patient data in Electronic Health Records to determine trends