Josiah Scrivner Email & Phone Number

Long Beach, Ca, Us

San Diego County, California, United States

Long Beach, California, United States

Managed a team of Implementation and Quality Assurance specialists, handling client escalations & special requests. Pitching and onboarding new clients, setting proper expectations and ensuring we were able to meet their business/project needs. Required to learn and utilize new technologies for every project (WordPress, Shopify, iOS, Android, Cloud, Hubspot, Zendesk) Worked closely with designers and UI/UX team. Quality control testing of apps and websites for bugs. Worked closely with designers and UI/UX team. Quality control testing of apps and websites for bugs. Planned weekly KanBan for scrum work schedule with 1-week sprints and updated deployments. Kept constant communication between clients and our team so team resources were always used effectively.

Long Beach, California, United States

Managed on average 40-45 accounts at any given time in the onboarding processWorked closely with web development operations leadership to manage and communicate project timelinesCollaborated closely with customers, building a professional rapport and partnership during the onboarding processScheduled and hosted customer kick-off calls to gather the required information for each client's specific website plan, setting proper expectations with the clientAssisted in leading daily internal meetings between Customer Success, Sales, and Web Development teams to review client projects, timeline schedules, and upsell opportunitiesWorked closely with internal teams to streamline processes and coordinate the execution of new customer success strategiesStrategically positioned as a website development expert and all-around resource for domain transfers, email migration and servicing clients' specific needsManaged and ensured all data in HubSpot CRM is clear for 60+ projects in the implementation pipelineExceeded requested number of launches per month by Leadership

Long Beach, California, United States

Resolved issues on a case-by-case basis by contacting Companies, Manufacturers, Designers and Customers.Responsible for about 50 calls a day & caseload of 40-50 clients. Processing repairs, remaking the product, etc. Required to memorize expansive product knowledge, designs and parts. Consistently exceeded customer satisfaction, maintaining 98% “Exceeds Expectations” from client surveys. Chosen to be trained for additional departments including Emails, Shutters, Escalated & Priority queues.

Orange County, California, United States

Executive Assistant for Dr. Anjali Butani (Dermatologist) & Dr. Neil Butani (Neurologist) who own Anjali MD Skincare, Anjali MD Dermatology and The Butani Pain Clinic. Ensure and maintain strict confidentiality of all communications and documentation. Responsible for chauffeuring executives, managing their calendars, arranging travel and airfare, employee management, inventory management, and screening all calls. Medically assisted Dr. Anjali Butani; responsible for prepping patients for procedures, gathering supplies, processing orders in a clinical setting and patient record charting. Administrative duties include scheduling, procedure sales and education, and processing insurance and/or payments. Skincare Counselor, guiding clients on how to build their personalized skincare regimen and educating them on how and when to use the products.