Josiah Young Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

Louisville, Kentucky, United States

Met weekly with the CEO to direct company operations on his behalf. I handled partner onboarding, team management, technology, customer service, automation, tracking and attribution, hiring, and finance. I delegated tasks to our account managers, payroll manager, tax accountant, and web developers. Our CEO and I collaborated on sales and acquisition.Also played a strategic role in our customers’ paid media campaigns. As the first point of contact, I helped customers get things set up in Google, Meta, LinkedIn, and Microsoft for the rest of the team. If customers had concerns, they came to me for solutions. I managed our top clients, and I built our tracking and reporting to prove success and increase retention.- Managed our VIP customer portfolio, including 20 paid search ad accounts- Directed the development of our custom web application for customers- Learned automation scripting and built a GitHub base with 17,000+ lines of code- Chose, implemented, and integrated our company’s entire tech stack (e.g., CRM, project management, team chat, finance, HR, automation, forms, meetings, reporting, etc.)- Managed onboarding, orientation, benefits, and HR for all team members- Managed access to all client assets and accounts for paid media- Built and supported all tracking and reporting for customers in ad publishers

Louisville, Kentucky, United States

Managed lead gen campaigns on Google Ads and Microsoft Ads for 50+ clients ($2.5M combined annual ad spend, or >$200K/mo). After I streamlined our onboarding process, our CEO asked me to lead and train our team on the same workflow. I also handled most customer interactions in sales, onboarding, and support.- Led the team to increase revenue by 9% while decreasing man-hours by 25%- Increased efficiency over 6x by standardizing about 150 onboarding tasks- Proved ROI and negotiated 20-50% budget increases with a dozen clients in four months- Documented department performance stats to inform executive decision-makers

Dubai, United Arab Emirates

As the right-hand man when Eric founded the seminary and as the only staff position for the first year, I performed all operational tasks. These tasks included implementing software, grading and TA work, and developing syllabi with assignments. I was the primary point of contact for all the students.- Set up learning management (LMS), student information (SIS), project management, team chat, and online forms so the seminary could scale from 15 to 100+ students in 4 years- Organized multi-day intensive courses, incl. venues and catering, for audiences of up to 90 students and nearly a dozen key-note speakers from various other countries

Santa Clarita, Ca

Hosted dorm wing events, maintained policies, and encouraged community for 26 students; also collected fines, organized schedules, and provided weekly reports for the Resident Director.

Macon, Ga; Santa Clarita, Ca

Did electrical, plumbing, drywall, doors, windows, flooring, paint, siding, and landscaping. Also planned scopes of work, purchased materials, and finished jobs on time. I learned valuable customer service skills and acquired 15 clients by creatively solving problems for property owners.

Santa Clarita, Ca

Responded to plant operations work orders reliably and provided further assistance as necessary, and quickly followed directions independently and precisely on new jobs.

Macon, Ga

Demonstrated an aptitude for excellent customer service and improved stocking efficiency by reorganizing the store warehouse storage system.

Bachelor Of Arts (B.A.), Biblical Studies: Biblical Languages (Greek & Hebrew), 3.94 Gpa

Activities and Societies: Evangelism Society- Graduated summa cum laude (highest among 300+ students). - Received President’s List Award.

Bachelor Of Arts (B.A.) - Partially Completed, General Studies, 3.87 Gpa

Activities and Societies: Honors Society- Received President’s List Award (> 3.8 GPA) for one semester. - Received Dean’s List Award (>.