Josiah (Si) Harris-Adam Email & Phone Number

• Initiated B2C expansion by revamping patient-facing app offerings• Formulated product strategy to expand target market by approximately 50 million users• Transitioned staff to in-house tools, reducing annual expenses by $310k• Incorporated AI-based differential diagnosis engine for automated patient interactions• Enhanced IVR systems to analyze user requirements and automate 10% of patient intakes

Indianapolis, Indiana, United States

• Led research, development, and release of 3 new upsell features, resulting in a $350k increase in ARR• Extended refined roadmap by two months through enhancement of engineering team processes• Developed self-service data import interface for direct data uploads without API integration• Standardized sprint tracking and metrics, increasing accuracy of velocity projections by 32%• Established customer idea portal to surface high-demand features organically

• Managed cross-functional team to maintain and enhance core platform• Created features that reduced client onboarding time by 29% and enhanced workflow efficiency by 68%• Guided shift from manual service to SaaS model, reducing turnaround time by 99%• Initiated process automation project, boosting daily productivity by over 200 transactions• Coordinated data cleanup project, enhancing system output accuracy by 12%

Cambridge, Ma

Arlington, Ma

• Developed targeted messaging strategy for political awareness campaign• Conducted public speaking and brand marketing trainings for client• Amplified brand relevance through successful viral social media posts• Edited and proofread speeches, articles, and manuscripts for content and style• Secured bookings on regional and national radio, print, internet, and television outlets, including the Washington Post, ABC, and VICE

Cambridge, Ma

• Served as Acting Director of over 150 programs during a 33% staff reduction, staying 18% under budget• Created curriculum and taught 8-week seminar on leadership theory for 75 students in 6 course sections• Planned and administered annual weekend training retreat on issues of diversity, equity, and inclusion• Implemented and trained staff in use of client engagement and retention tracking software

Greater Chicago Area

• Developed new advising templates to encourage best practices for academic, career, and financial planning with accountability between students and advisors• Produced and distributed a series of interactive videos teaching fundamentals of financial literacy and budget planning• Accurately projected annual budget needs to within 0.3% of actual expenses• Chaired college-wide subcommittee on successful use of technology and areas for future investment

• Designed and implemented an initiative to improve efficiency of student archives• Assisted students and alumni with registration and enrollment records

M. Ed., Counseling, College Student Development

Activities and Societies: DePaul Student Counseling Organization (DSCO) Executive Board Member/College Student Development Track.

B.A., Literature And American Studies

Activities and Societies: Academic Integrity Committee, Admissions Committee, Committee on Lectures, Concerts and Exhibits, Desperate.