Josiah (Si) Harris-Adam Email & Phone Number

• Initiated B2C expansion by revamping patient-facing app offerings
• Formulated product strategy to expand target market by approximately 50 million users
• Transitioned staff to in-house tools, reducing annual expenses by $310k
• Incorporated AI-based differential diagnosis engine for automated patient interactions
• Enhanced IVR systems to analyze user requirements and automate 10% of patient intakes

Indianapolis, Indiana, United States

• Led research, development, and release of 3 new upsell features, resulting in a $350k increase in ARR
• Extended refined roadmap by two months through enhancement of engineering team processes
• Developed self-service data import interface for direct data uploads without API integration
• Standardized sprint tracking and metrics, increasing accuracy of velocity projections by 32%
• Established customer idea portal to surface high-demand features organically

• Managed cross-functional team to maintain and enhance core platform
• Created features that reduced client onboarding time by 29% and enhanced workflow efficiency by 68%
• Guided shift from manual service to SaaS model, reducing turnaround time by 99%
• Initiated process automation project, boosting daily productivity by over 200 transactions
• Coordinated data cleanup project, enhancing system output accuracy by 12%

Cambridge, MA

Arlington, MA

• Developed targeted messaging strategy for political awareness campaign
• Conducted public speaking and brand marketing trainings for client
• Amplified brand relevance through successful viral social media posts
• Edited and proofread speeches, articles, and manuscripts for content and style
• Secured bookings on regional and national radio, print, internet, and television outlets, including the Washington Post, ABC, and VICE

Cambridge, MA

• Served as Acting Director of over 150 programs during a 33% staff reduction, staying 18% under budget
• Created curriculum and taught 8-week seminar on leadership theory for 75 students in 6 course sections
• Planned and administered annual weekend training retreat on issues of diversity, equity, and inclusion
• Implemented and trained staff in use of client engagement and retention tracking software

Greater Chicago Area

• Developed new advising templates to encourage best practices for academic, career, and financial planning with accountability between students and advisors
• Produced and distributed a series of interactive videos teaching fundamentals of financial literacy and budget planning
• Accurately projected annual budget needs to within 0.3% of actual expenses
• Chaired college-wide subcommittee on successful use of technology and areas for future investment

• Designed and implemented an initiative to improve efficiency of student archives
• Assisted students and alumni with registration and enrollment records

M. Ed., Counseling, College Student Development

Activities and Societies: DePaul Student Counseling Organization (DSCO) Executive Board Member/College Student Development Track.

B.A., Literature And American Studies

Activities and Societies: Academic Integrity Committee, Admissions Committee, Committee on Lectures, Concerts and Exhibits, Desperate.