Josiah Knowles Email & Phone Number

Charlotte, NC, US

Detroit, MI, US

Detroit, MI, US

Facilitated Agile practices for two API scrum teams.

My wife and I repatriated to the United States following 4 1/2 years of working and living abroad in England.

Swindon, Wilts, GB

• Interim Product Owner that led the team to deliver key results against the product roadmap by engaging the team, setting vision, prioritizing the backlog, managing stakeholders and handling third-party dependencies
• Scrum Master for 2 development teams building a new mobile banking application for business checking accounts on a cloud-based data platform that utilized a third-party banking super-core via API, Kafka and Flink
• Led new forming team to reach their potential and deliver a greenfield data platform in 6 months
• Built successful relationships and drove collaboration across a complex business environment to manage cross-team dependencies and reduce time of incident, defect and impediment resolution
• Managed the beta launch of the product, owning plan management, incident triage and resolution, customer relations and communications, stakeholder management and lessons learned for the next product iteration
• Delivered promise of bringing energy, pragmatism, objectiveness, openness and organization to work daily

Swindon, Wilts, GB

• Led team of 6 in a Scrum Master capacity to leverage Agile methods to organize work and execute governance controls and processes efficiently, which enabled the rapid growth of a $100 mil/yr business banking initiative
• Implemented Jira Service Desk product and built it to funnel program support requests to improve the team’s work efficiency and service quality to stakeholders; consulted the end-user on requirements, prioritized.
• Introduced metric indicators to identify bottlenecks and failure demand to improve team efficiency, then reorganized the team into a lean portfolio management function that generated FTE savings of $85k
• Directed coordination of 4 successful offsite Program Increment planning events of 160 people
• Delivered analysis of key information and advice to senior leadership for timely decisions in risk, resourcing, finances and real estate requirements as the program scaled from a staff headcount of 30 to 160+ in 6 months
• Proactively identified process efficiencies and performed iterative improvements, including user access management, and trained staff to take over management of those processes

Swindon, Wilts, GB

• Facilitated Agile events during the program’s transition from Waterfall to Agile in 2018, and helped translate the importance of transparency, retrospectives and health checks during the team’s forming stage
• Owned governance oversight and key analysis of delivery metrics of finances, plans, critical path and risk across the $14 mil/yr program, influencing mitigating actions to enable projects to deliver on time and in budget
• Tracked and analyzed costs against forecasts and investigated variances to understand the financial position and recommend action to the project and release managers
• Facilitated Risks, Assumptions, Issues, Decision and Dependency (RAIDD) meetings to review quality, relevance and mitigation of each to provide early warning on potential impacts to delivery
• Ensured processes made sense and were effective, initiating change where appropriate to increase efficiency and promote continuous improvement
• Produced insightful MI reports, provided analysis and recommendations to portfolio managers in tracking monthly Key Performance Indicators (KPI)

My wife accepted a position that relocated us to England. Provided with a work visa, I found my next role in November 2016 and started January 2017.

Columbus, Ohio, US

• Delivered operational work stream of annual, multi-million dollar marketing campaigns for direct mail subscription renewals, e-commerce and telemarketing sales using the Kanban method
• Operational SME consulting the e-commerce Agile development team
• Reviewed and delivered project requirements to internal and third parties for development changes to the website and e-commerce platform, managing project execution and delivery, as well as performing functional and.
• Liaised between the IT, e-commerce and third-party vendor, facilitating project meetings and monitoring the delivery of web, email and digital changes including defect resolution
• Performed quantitative analysis on operational performance and distributed to upper level management using strong Excel knowledge and business acumen
• Initiated the standardization of business requirement documents to effectively communicate and regulate requests to IT services for digital changes to the website and email deployments

Columbus, Ohio, US

• Managed the agency’s workflow of deliverables for 20+ clients across the account executive and development teams; facilitated daily huddles to review progress, remove blockers and resolve competing priorities
• Monitored client requests from inception to completion, ensuring requirements, timescales and quality were met and aligned to brand messaging
• Authored client communication materials across multiple media platforms including press releases, media alerts, public service announcements, e-newsletters, website content, SEO, social media, blogs, etc., as well as.
• Trained, managed, mentored and delegated tasks to interns and new hires

Columbus, OH, US

Columbus, Ohio, US

Gahanna, OH, US

Dublin, Ohio, US

Coeur d'Alene, Idaho, US

Dublin, Ohio, US

Corning, NY, US

Bachelor Of Arts (Ba), Communication Analysis And Practice

Liberal Arts