Josiah Munson Email & Phone Number

Petaluma, Ca, Us

• Collaborated with clients to identify IT needs and proposed solutions to align with business objectives• Developed detailed project estimates, timelines, and budgets for seamless execution• Implemented hardware, software, and user support to enhance client operations• Integrated IT solutions into client business processes for improved efficiency

Beverly Hills, Ca, Us

• Design, implement, and maintain IT solutions for internal and external customers• Assist with installation and support of network infrastructure• Develop and maintain documentation for IT solutions and procedures• Proactively manage and maintain IT infrastructure and services

• Led a team of Analysts to research, recommend, and implement business solutions, resulting in increased efficiency and cost savings.• Coordinated technical developments and resolved engineering design problems to ensure project success.• Communicated effectively with clients and project participants to interpret needs and provide technical support.• Reviewed engineering deliverables and initiated corrective actions to ensure project success.

Glendale, Ca, Us

• Directed engineering projects, ensuring compliance with standards and customer requirements• Coordinated technical activities, resolving design and test problems• Led hardware, virtualization, and cloud migrations for optimal system performance• Reviewed engineering deliverables, initiating corrective actions as needed

San Ramon, California, Us

• Managed Office 365 migration and network troubleshooting for Clare Computer Solutions in San Ramon, California.• Implemented SAN storage and virtualization (VMware, Hyper-V) to enhance system performance.• Upgraded Terminal Services to RDS 2008/2012/2016 and executed various infrastructure migrations.

Los Angeles, California, Us

Novato, California, Us

Assess system & network requirements Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks, spam); and developed functional specifications for multiple clientsProvide recommendations based on assessment; develop recommendations report & implement recommendations Manage project implementation & tasks management Develop detailed project plans, including implementation plans with defined tasks & time estimatesInstall/maintain servers & network infrastructure (i.e. e-mail, SQL Servers, Web servers, application servers, network switches and firewalls) Troubleshoot and resolve clients’ server & network issuesPerform Best Practices & documentationWorking with Window Server 2003/R2, 2008/R2, Exchange Server 2003, 2007, 2010 SQL Server 2005/2008, server virtualization utilizing VMware ESX/ESXiPlan and execute various Windows Server migrations including SBS 2003/2008 to stand alone Windows Server environment, Active Directory 2003 to 2008, Exchange 2003 to 2010 to Hosted/Office 365.

Woodinville, Wa, Us

Small and Midsized Business TechnologyManaged IT ServicesConsulting ServicesCloud Services

Designed and implemented multiple VMware infrastructure environments, accounting for hardware on hand, intelligent storage allocation, and disaster recovery.Analyzed all aspects of Windows 2000/2003/2008 for domain consolidation, security audits. Performed Windows 2003/2008 domain consolidations including Exchange 2003/2007/2010/Hosted/Office365 domain migrations, file and print services, and all user accounts and settings.Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks, spam); and developed functional specifications for multiple clients.Designed custom disaster recovery solutions utilizing hardened sites, virtual server replication, DFS replication, WAN optimization techniques, and common backup processes (tape, disk, online).Provided Windows technology consultations with respect to infrastructure upgrades, and hardware purchases.

Fairfield, Ca, Us

Manage CustomersAble to plan and prioritize time effectivelyAbility to manage multiple projectsAbility to quickly learn new technologies and business functionsStrong organizational skillsAbility to communicate clearly and effectivelyMust stay apprised of new technologies as they arise related to Information TechnologyStrong familiarity with Microsoft Windows products and technologies (Exchange, Windows Server 2003/2008/SBS, Windows XP/Vista/7, SharePoint, Office Communications Server, Office Products)Strong familiarity with Apple products and technologies (iPhone, OS X, iMac, Servers)Strong familiarity with Cisco products and technologies (Cisco IOS, routers, switches, ASA's)Strong familiarity with other business class network vendors such as Sonicwall and Netgear.Strong familiarity with VOIP technologies and vendorsStrong troubleshooting skillsAbility to quickly recognize and identify issues related to network connectivity

Developing and casting the organization’s strategy/mission statement to the lower-ranking staff, and implementing appropriate rewards/recognition and coaching/corrective practices to align personnel with company goalsPlanning by prioritizing customer, employee and organizational requirementsMaintaining and monitoring staffing, levels, Knowledge-Skills-Attributes (KSA), expectations and motivation to fulfill organizational requirementsDriving performance measures for the operation (including a consideration of efficiency versus effectiveness), often in the form of dashboards convenient for review of high level key indicators

Design, implement, and maintain a Windows based network, First utilizing Server 2000, 2 years later upgrading to Server 2003 Design, implement and maintain permissions, network shares, network shared copiers w/Active Directory Design, implement, and maintain Exchange Server first utilizing Exchange Server 2000, then upgrading to Exchange Server 2003, including web access, mobile device access Design, implement, and maintain Storage Server, managing SQL Server database, first utilizing SQL 7.0, upgrading to SQL 2000 Design, implement, and maintain complete Antivirus Solution, Backup Solution, WSUS server Design, implement and maintain VPN access utilizing SONICWALL firewall, and client software. Troubleshoot and repair ALL software/hardware related issues. Software used: Adobe Creative Suite, MS Office 97/2000/XP/2003, MS Project, and MS Visio. Hardware used: mostly PC’s (DELL), MAC (G4, G5, IMAC) Administer web servers utilizing IIS 5.0 and 6.0

Deploy and manage Windows 2003/2008 servers, Apple Serves, XP/MAC workstations, Virtual Machines Administer Active Directory, developing a user friendly structure for IT Staff to manage.Deploy and manage SMS 2003, MOM 2005, SQL 2005, SharePoint 2007Develop and implement Disaster Recovery solution (Avamar, VERITAS)Document network infrastructure, workstation set-up, server deployment Cisco Switch and router support LAN/WANCisco based equipment LAN/WAN optimizationPlan and deploy multiple VLAN configurations (Cisco), WLANs (Trapeze Wireless) Cisco equipment administration, installation (Switches and Routers), Call Manager (light)Manage DNS, DHCP, WINS, WAN (Opt-E-Man, T-1, Fiber, Point to Point, limited troubleshooting) Trouble shoot hardware, software, connectivity issues Deploy and manage Web Sense content filtering softwarePlan, deployed and now manage Exchange 2007 messaging system w/BlackBerry Enterprise Server, and Active SyncPlan, deploy and now support Office Communications Server 2007Deploy, manage and maintain CA antivirus solutionVMware ESX Server installation and supportHP Blade Server/Enclosure Support and Maintenance deployEMC SAN management/maintenance, plan and deploy storage implementationApple Computer/Server Support and MaintenanceApple OS10.4 and 10.5 Active Directory and file sharing integration

Assess system & network requirements Provide recommendations based on assessment; develop recommendations report & implement recommendations Meet with clients with sales team; help develop IT project proposals with sales team Manage project implementation & tasks management Develop detailed project plans, including implementation plans with defined tasks & time estimates Install/maintain servers & network infrastructure (i.e. e-mail, SQL Servers, Web servers, application servers, network switches and firewalls) Troubleshoot and resolve clients’ server & network issuesPerform Best Practices & documentationWorking with Window Server 2003 & 2008, Exchange Server 2003 & 2007, SQL Server 2008, server virtualization utilizing Microsoft’s Hyper-V technologies and/or VMware

Chicago, Il, Us

Manage Microsoft Windows 2000/2003 Servers, Windows XP/2000 workstations Administrate Active Directory and MS Exchange 2003 Administrate Backup configuration utilizing VERITAS Backup Exec 10 Windows/Linux RAS configuration and management Troubleshoot network printers, LAN, WAN, TCP/IP problems, DHCP, DNS Investigate technologies to find new creative solutions to business requirements. Document instructions and processes for internal Desktop use Troubleshooting all desktop PC’s, laptops, printers, scanners and remote access to these systems Configure and install new systems Maintain complete Antivirus Solution, WSUS Server Support MAS 90 accounting software Administer antivirus server utilizing Norton Antivirus Corporate Phone Switch management add/move phone, new ext, new Voice Mail boxes

Education record

Computer Information Systems