Josiah Smith Email and Phone Number
Manager, Retail Integration and Insights - US Sales and Retail Operations at
@
Mazda North American Operations
Houston, TX, US
Josiah Smith's Location
Greater Houston, United States, United States
Josiah Smith's Contact Details
Josiah Smith work email
- Valid
- Valid
- Valid
Josiah Smith personal email
n/a
About Josiah Smith
Results-oriented sales and client success leader with nearly 15 years of sales and operations management experience. Strong aptitude in sales growth, employee training, coaching and development, and process inefficiency reduction while driving organizational performance improvement. Self-motivated and resourceful with a responsive, competitive, and team-focused approach to work. Proven success in delivering revenue and profit gains while outperforming sales goals in highly competitive markets. Client-focused with the proven ability to work in fast-paced and deadline-driven environments. Demonstrates a high level of training ownership in effectively maintaining excellent customer service levels throughout the sales process. Strong business knowledge with an outstanding track record of leading operations and sales management while providing leadership. Outstanding management experience in implementing innovative customer service initiatives and new business processes.
Josiah Smith's Current Company Details
Mazda North American Operations
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Manager, Retail Integration and Insights - US Sales and Retail Operations
Houston, TX, US
- Website:
- mazdausa.com
- Employees:
- 2076
Josiah Smith Work Experience Details
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Manager, Retail Integration And Insights - Us Sales And Retail OperationsMazda North American OperationsHouston, Tx, Us
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Regional Digital Marketing ManagerMazda North American Operations Sep 2022 - PresentIrvine, California, UsOversees the development and execution of Region’s sales and service digital marketing and CRM initiatives. Works closely with the Regional Marketing Manager, National Digital Managers, and the Advertising Agency on execution of Region’s overall sales & marketing strategy. Facilitate Region communication and lead the integration of services with all 3rd party marketing vendors. - Increased Region dealerships’ marketing program spend from $3.1M to $3.6M in my first program launch in new role.- Developed new data collection tracker to help facilitate faster data analytics reporting for Region marketing programs. - Develop and conduct ongoing monthly training presentations to empower dealers to drive greater sales and market share through creative marketing and advertising game plans via the Mazda Field Manager teams.- Analyze digital/web analytics to provide insights and recommendations on budget allocations, new areas to invest in, and adjustments to current activities- Regularly conduct compliance reviews to ensure adherence to Mazda brand policy through website & advertising monitoring.Technology: Tableau & PowerBI
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Major Market District ManagerMazda North American Operations Sep 2019 - Sep 2022Irvine, California, UsConsults with executive teams at multiple dealerships to develop strategies to achieve objectives & profitability in Sales, Inventory Management, and Customer Experience. Lead, coach and mentor client dealerships. Influence and lead change strategies that drive business results. Train clients via Microsoft Teams presentations on product, sales, brand, & experience. - Increased new car sales volume +42% since 2019. Achieved best sales results in market since 2007.- Improved district to highest ever sales market share of +6% and hit positive YOY sales growth first 2 years in market.- Increased Customer Success & Experience YOY by +8% beating the National and Regional average of +2%. - Increased Customer Loyalty by +3.6% YOY and remain #1 in Region. Retention is at an all-time high for my market.- Developed partnerships and built success plans with executives & owners on their business growth strategies.Technology: Tableau & PowerBI
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District ManagerMazda North American Operations Jul 2017 - Sep 2019Irvine, California, Us- Consulted with dealers’ leadership & management personnel to implement programs, policies and procedures to achieve objectives and profitability. - Coordinated and assisted in vendor training in the development of dealership employees. - Drove culture and customer experience by providing tools and resources to staff members. - Identified, developed and implemented best practices to increase organizational performance.- Responsible for personnel training and development.- Led, coached and mentored spectrum of organizational roles: executives to associates.- Increased CPO sales +87% in 2018- Increased CPO sales +45% in 2019
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After-Sales District ManagerMazda North American Operations Jan 2016 - Jun 2017Irvine, California, UsConsulted with management teams at multiple dealerships to train and implement programs, policies, and procedures to achieve objectives and profitability in New Vehicle Sales, Inventory Management, CPO Sales, and Customer Experience.- Trained multiple teams on sales improvement, product knowledge, company culture, and building a brand. - Reviewed and utilized market research and competitive landscape information to formulate game plans to best achieve objectives. Provided training to dealership employees on all Mazda technology systems and portals.- Increased CPO sales +78% YOY and #1 in Southeast Region. Finished #1 in Southeast Region YOY in Parts sales.- Designed the creation of the Specialist Handbook that is used in training new employees in the Southeast Region.- Managed regional sales, operations, and marketing activities. Trained new staff on sales and operational processes.- Improved Tire sales +26% YOY and #1 in the Southeast Region in the first year as After-Sales District Manager.
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Regional Sales & Operations SpecialistMazda North American Operations Feb 2014 - Jan 2016Irvine, California, UsOversaw Mazda Dealerships' District Sales (operations and sales practices). Reviewed financial statements, KPI scores, and trends to identify areas of focus to improve dealership profitability and efficiency. Managed projects related to Parts Sales, Inventory Control, Customer Experience, Service Training, and Warranty.- Identified opportunities to improve KPI performance through creating and launching regional programs, and reporting on key metrics, ensuring effective communication between corporate headquarters, staff, and dealers.
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RefereeI9 Sports Oct 2011 - Nov 2015Riverview, Florida, UsI have recently got back into refereeing. I was able to referee for several years back in college and enjoy working with sports and youth. It's nice to be able to spend part of my weekends having fun on the sports fields!Handle all on-field issues for the entirety of each game-only referee per game (unless training)Train new refereesEducate both coaches and players -
Marketing Research ConsultantRf-Smart, A Division Of Ics Sep 2013 - Jan 2014Jacksonville, Florida, UsManaged lead generation for a new software launch. Conducted market research for viable product adopters. Engaged with potential new clients via telemarketing. Recommend changes to the company’s business and sales policies.- Developed a new system to track and summarize data to determine the success of the sales cycle for the new product launch of Netsuite integration.- Leveraged competitive intelligence insights to build management resources and development training.- Established a regular reporting cadence on the latest competitive developments and insights.- Participated in product launches, sales presentations, user groups, and trade shows. -
Resource ManagerImethods Dec 2011 - Jul 2013Jacksonville, Florida, Us- Implemented a training program for sourcing teams and recruiters with a required exam and pass rate of 85%.- Pioneered sourcing department, and achieved 100% of goals, resulting in $300k of increased revenue for the company.- Led the iMethods’ internal hiring initiative. Duties included: sourcing strategies, cold calls, in-house interviews, referral generation, and interview process management while serving as a champion of the company culture. -
Professional It RecruiterImethods Sep 2010 - Dec 2011Jacksonville, Florida, UsiMethods, Inc. is an information technology staffing and consulting firm dedicated solely to assisting institutions in the Southeast with a focus on Northeast Florida and Jacksonville. iMethods offers a highly personal, detail-oriented approach to meeting employment and consulting needs. Responsible for identifying, qualifying, and securing Information Technology professionals.
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Store Manager/ New Stores TeamAbercrombie & Fitch Jan 2007 - Jul 2010Columbus, Oh, Us- Ignited key metrics (sales, retention rate, and loss prevention) to become No. 1 ranked North Florida District store. - Qualified as 1 of 40 international new stores training and development team members. Managed 5 Assistant Managers to transition them into Store Manager positions. Ranked as top 5 of 800 in the nation for daily revenue. -
Society For Human Resource ManagementUniversity Of North Florida Chapter Vice President Aug 2005 - May 2006Served on the UNF Coggin College of Business SHRM Student organization where resources were provided to students interested in the Human Resource Management field. Planned events, attended meetings, and tasked with growing the group.
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Resident AssistantUnf Jan 2004 - May 2006Jacksonville, Fl, UsServed as a liaison for freshmen and upper class-men to get connected to what UNF has to offer them during their collegiate careers. Used marketing and advertising to recruit students to on-campus health awareness programs. Overall responsibility of a floor for 80 co-ed students
Josiah Smith Skills
Problem Solving
Fundraising
Hiring
Resume Writing
Coaching
Training
Recruiting
Sourcing
Interviews
Temporary Placement
Management
Leadership
Consulting
Contract Recruitment
Crm
Customer Service
Human Resources
Josiah Smith Education Details
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University Of North FloridaMarketing
Frequently Asked Questions about Josiah Smith
What company does Josiah Smith work for?
Josiah Smith works for Mazda North American Operations
What is Josiah Smith's role at the current company?
Josiah Smith's current role is Manager, Retail Integration and Insights - US Sales and Retail Operations.
What is Josiah Smith's email address?
Josiah Smith's email address is jo****@****inc.com
What schools did Josiah Smith attend?
Josiah Smith attended University Of North Florida.
What are some of Josiah Smith's interests?
Josiah Smith has interest in Human Rights.
What skills is Josiah Smith known for?
Josiah Smith has skills like Problem Solving, Fundraising, Hiring, Resume Writing, Coaching, Training, Recruiting, Sourcing, Interviews, Temporary Placement, Management, Leadership.
Who are Josiah Smith's colleagues?
Josiah Smith's colleagues are Nicola Cummmings, Chris Malcolm, Amy Toma, John Maverick Cue, Steve Velasquez, Robert Byrnes, Sabrina Edelen.
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