Lead Customer Success Manager
CurrentAs a member of the Customer Success Team at Workiva I strive to ensure my customers' success by acting as an extension of their reporting team. My customers don't call a 1-800 number, they call me directly for any help they may need. I work closely with the Product Marketing, Product Management, Quality Assurance and Development teams at Workiva to ensure I'm up-to-date on the latest product improvements, and that customer feedback is integrated into product development.