Josie Cooke Email & Phone Number

Northern Ireland, United Kingdom

I coordinate the internal pipeline to develop Customer advisors to Team Leader roles, overseeing their assessment and training from nomination to sign off. I also coordinate the external recruitment for Team Leaders throughout NI to our company owned stores.

United Kingdom

Millisle

- Day to day serving customers with postal services, banking, bill payments, foreign currency, benefit payments and all the cash handling and paperwork that goes along with.- Daily, weekly and monthly reconciliation of cash, stock and paperwork.- Ordering, managing and returning stocks of cash, foreign currency, value stock and consumables in a timely cost effective fashion.- Meeting the needs of vulnerable individuals who require additional assistance with care and compassion - Recruiting, training and managing staff and prompt payment of wages- Accurate PAYE recording, payslips, forms and HM Customs payments- Maintaining Post Office POS in line with display instructions as well keeping community notice board up to date with latest jobs listings and local news and information

Millisle

- Buying, pricing and displaying merchandise in an appealing manner- Keeping sales area clean, tidy and inviting, with innovative displays that keep people interested.- Reducing and clearing older stock to allow fresh stock to be bought and displayed.- Keeping accurate and up to date records of all income and expenses to ensure profitability is maintained- Reconciling all invoices and receipts at year end and filing tax return.

Milliisle

- Baking scones, wheaten bread and cakes daily.- Managing front of house for bakery including display, serving customers, temperature checks and HACCP records maintained.- Ensuring smooth service for coffee shop customers including taking orders, clearing tables and settling bills.- Keeping accurate and up to date records of all income and expenses to ensure profitability is maintained- Reconciling all invoices and receipts at year end and filing tax return.- Ensuring stocks of ingredients are ordered, stored and rotated correctly.- Recruiting, training and managing staff and prompt payment of wages- Accurate PAYE recording, payslips, forms and HM Customs payments

Newtownards

- Working with donated and new stock and 25 volunteers to create a unique shopping experience.- Achieving sales targets and working to budgets to become top store in Northern Ireland.- I was trained as a trainer to develop shop managers to increase profitability and recruit and retain volunteers.

Belfast

- This position was a stepping stone to store management; I was responsible for the first floor and 20 staff.- I successfully worked to sales targets and cost budgets, maintaining clear goals, ensuring that my team understood their individual roles, giving direction, support, correction and praise as required.

Newtownards

- Deputizing in the managers absence- Organizing rotas and wages submissions- Managing stock takes and shrinkage- Recruiting staff- I was part of the refurbishment team, planning and preparing beforehand to ensure a smooth reopening in tight time frames.

Wakefield, United Kingdom

- Managing the music and video counter and its staff to achieve sales targets.- Deputizing for the assistant manager and key holding responsibilities- I was the trainer for the introduction of EPOS into store.