Josie Webster

Josie Webster Email and Phone Number

Operations Improvement Manager and PMO Lead @ Medibank
Melbourne, VIC, AU
Josie Webster's Location
Melbourne, Victoria, Australia, Australia
Josie Webster's Contact Details

Josie Webster personal email

n/a
About Josie Webster

Experienced Operations/ People Manager / Project Lead with a demonstrated history of working in the Insurance, energy & hospitality Industry. Adept at navigating complex challenges and driving organizational success. Skilled in Stakeholder & Project Management, Coaching & Development, Workforce Planning, Operations Improvement, Change Management, Agile, Scrum, Kan Ban, Waterfall & Prince2 Methodologies. KEY INTERESTS / SPECIALTIES * Project / Stakeholder / Operations Management * Leadership & Team Development * Process Improvement / Business Optimisation * Continuous Improvement * People Management * Strategic Planning

Josie Webster's Current Company Details
Medibank

Medibank

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Operations Improvement Manager and PMO Lead
Melbourne, VIC, AU
Website:
medibank.com.au
Employees:
3668
Josie Webster Work Experience Details
  • Medibank
    Operations Improvement Manager And Pmo Lead
    Medibank
    Melbourne, Vic, Au
    View
  • Medibank
    Operations Improvement Manager / Pmo Lead
    Medibank Jul 2023 - Present
    ** Continuous Improvement Initiatives from inception to delivery ** Budget Management ** Contract Negotiation / Management** Incident Management / Quality Assurance ** Project Management from inception to delivery ** Cross Functional Collaboration** PMO Lead** Strategic Planning
    View
  • Medibank
    Health Portfolio Lead Corporate & Overseas (Squad Lead)
    Medibank Jul 2021 - Jul 2023
    ** Cross Collaboration with Agile teams ** Project Management ** Management & Performance Management of employees** Project Inception to Delivery ** Adherence to OKR's** Identify and remove impediments to project success/Delivery ** Drive continuous improvement initiatives, implementing process enhancements and conducting retrospectives to foster a culture of learning and innovation.** Mentor and coach team members on Agile best practices, ensuring a high level of engagement, motivation, and accountability.** Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring alignment with Agile principles and methodologies.
    View
  • Medibank
    Hospital & Provider Advocacy Team Manager
    Medibank Nov 2017 - Jun 2021
    ** Leading & motivating a team of Provider Consultants ** Adherence to rosters / Workforce Planning** Quality Management & Uplift ** Web Messaging / Complaints Management/ Case Management ** Leading the team to KPI's / Net Promoter Scores ** Analysis of data and Continuous Improvement initiatives** Monthly one on ones ** Performance Management / Coaching Consultants to success** Call Centre Management ** Project Management
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  • Medibank
    Operational Delivery Team Leader - Claims
    Medibank Nov 2015 - Nov 2017
    ** Management of Consultants ** Project Management / Delivery ** Continuous Improvement ** Performance Management/Coaching ** Quality Management & Uplift** Claims Processing / Management of Queues/SLA adherence
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  • Medibank
    Member Advocacy Team Leader
    Medibank Oct 2011 - Nov 2015
    ** Leading & motivating a team of Member Advocacy Consultants ** Adherence to rosters / Workforce Planning** Quality Management & Uplift** Leading the team to KPI's / Net Promoter Scores ** Analysis of data and Continuous Improvement initiatives** Monthly one on ones ** Performance Management / Coaching Consultants to success** Call Centre Management ** Project Management ** Case Management
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  • Australian Power And Gas
    Team Leader
    Australian Power And Gas Jun 2009 - Sep 2011
    Melbourne, Victoria, Australia
    ** Leading and motivating a team of energy Experts ** Coaching and Technical Expertise Support** Provide technical expertise and guidance to internal teams ** Conduct Training sessions and workshops on energy saving and Change Management ** Workforce Planning and adherence to roster / KPI's ** Quality Management ** Case Management

Josie Webster Skills

Management Leadership Team Leadership Microsoft Excel Process Improvement Project Management Powerpoint Customer Service Microsoft Office Microsoft Word Research Business Analysis Change Management Coaching Contract Negotiation Customer Satisfaction Leadership Development Fundraising Performance Management Quality Assurance Recruiting Sales Management Training

Josie Webster Education Details

Frequently Asked Questions about Josie Webster

What company does Josie Webster work for?

Josie Webster works for Medibank

What is Josie Webster's role at the current company?

Josie Webster's current role is Operations Improvement Manager and PMO Lead.

What is Josie Webster's email address?

Josie Webster's email address is jo****@****.com.au

What schools did Josie Webster attend?

Josie Webster attended Swinburne University Of Technology, Swinburne University Of Technology.

What skills is Josie Webster known for?

Josie Webster has skills like Management, Leadership, Team Leadership, Microsoft Excel, Process Improvement, Project Management, Powerpoint, Customer Service, Microsoft Office, Microsoft Word, Research, Business Analysis.

Who are Josie Webster's colleagues?

Josie Webster's colleagues are Yolande Barsha, Angie T, Lyle Naguiat, Belinda Hodges, Samantha Chopping, Angela Chryssafi, Sikander Azam.

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