Josie Godel Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

• Fostered transparent communication channels among guests, management, events team, and operational staff, ensuring seamless coordination and collaboration for high-end service delivery.
• Delivered impeccable guest service experiences, maintaining professionalism and enhancing guest satisfaction.
• Analyzed guest feedback to drive strategic improvements, elevating overall service ratings and guest satisfaction levels.
• Collaborated with multiple teams to address guest concerns, optimizing service and customer-centric strategies.

Los Angeles, California, United States

• Managed daily merchandising operations for 6,000 active products, ensuring optimal presentation and alignment with brand standards while overseeing entire digital product lifecycle from go-live to deactivation.
• Curated bespoke shop collections aligned with strategic marketing initiatives, enhancing product visibility and customer engagement through email marketing campaigns reaching 1.9 million customers.
• Led successful transition and relaunch of website to Shopify 2.0, ensuring seamless user experience and improved functionality, contributing to business growth.
• Analyzed product performance to identify growth opportunities, established KPIs, and provided regular performance reports. Managed promotions end-to-end, including product setup, code management, and promotional.
• Optimized site search, product data, sorting, filters/facets, recommendations, and SEO strategies to increase organic traffic and conversion rates. Managed BazaarVoice ratings & review tool to boost PDP conversion.
• Collaborated cross-functionally with design, procurement, marketing, and affiliate teams to execute revenue-generating e-commerce campaigns. Supported product categorization, navigation, and content processes.

Los Angeles, California, United States

• Oversaw management of 30 web stores, leading initiatives in merchandising, content management, conversion optimization, and analytics to drive revenue growth and customer satisfaction.
• Collaborated cross-functionally with art, artist relations, accounting departments, and external stakeholders to execute e-commerce campaigns, enhancing project outcomes and customer engagement.
• Introduced and managed store-wide upsell and cross-sell campaigns, resulting in increased average order value (AOV), conversion rates, and overall store revenue.
• Spearheaded implementation of email marketing program across all stores, managing monthly and promotional campaigns to drive customer engagement and retention.
• Developed and maintained daily e-commerce sales forecasts in partnership with team, ensuring operational readiness and alignment with sales targets.

Santa Monica, California, United States

• Directed team of +70 employees to manage daily operations in high-volume venue, contributing to annual revenue of $14m.
• Collaborated with senior management and marketing team to develop and implement strategies that boosted sales of branded merchandise.
• Worked with app designers to identify and assess requirements, leading to development and successful implementation of tailored CRM program. Led marketing initiatives to enhance brand visibility, driving increased.

Santa Monica, California, United States

• Directed planning and execution of diverse corporate events, such as trade shows, international meetings, corporate retreats, and conferences. Managed event logistics from pre-planning to post-event activities.
• Supervised and coordinated team of event planners, assistants, support staff, caterers, and contract workers.
• Developed and adhered to event budgets,

Laguna Beach, California, United States

• Sold and provided expertise on 100+ domestic and premium international cheeses, wines, and specialty products.
• Offered personalized customer guidance and resolved inquiries to ensure satisfaction.
• Managed inventory, conducted audits, and optimized stocking to minimize waste.
• Maintained product quality through proper storage and vendor relationships.
• Educated staff and customers on product characteristics and pairings.
• Developed promotional materials and organized tastings to enhance product awareness.

Mission Viejo, California, United States

• Create and execute innovative pastry and dessert menus aligned with the club's dining concept and seasonal offerings.
• Ensure high standards of presentation, taste, and quality in all pastry items served.
• Oversee the production of pastries, desserts, breads, and other baked goods.
• Manage kitchen operations related to pastry production, including scheduling, ordering, and inventory management.
• Lead and motivate a team of pastry cooks and assistants to maintain productivity and quality standards.
• Provide guidance, training, and mentorship to kitchen staff to enhance their pastry skills and knowledge.

Level 2

Education record