Fostered transparent communication channels among guests, management, events team, and operational staff, ensuring seamless coordination and collaboration for high-end service delivery.• Delivered impeccable guest service experiences, maintaining professionalism and enhancing guest satisfaction.• Analyzed guest feedback to drive strategic improvements, elevating overall service ratings and guest satisfaction levels.• Collaborated with multiple teams to address guest concerns, optimizing service and customer-centric strategies.

• Managed daily merchandising operations for 6,000 active products, ensuring optimal presentation and alignment with brand standards while overseeing entire digital product lifecycle from go-live to deactivation.• Curated bespoke shop collections aligned with strategic marketing initiatives, enhancing product visibility and customer engagement through email marketing campaigns reaching 1.9 million customers.• Led successful transition and relaunch of website to Shopify 2.0, ensuring seamless user experience and improved functionality, contributing to business growth.• Analyzed product performance to identify growth opportunities, established KPIs, and provided regular performance reports. Managed promotions end-to-end, including product setup, code management, and promotional assortment.• Optimized site search, product data, sorting, filters/facets, recommendations, and SEO strategies to increase organic traffic and conversion rates. Managed BazaarVoice ratings & review tool to boost PDP conversion.• Collaborated cross-functionally with design, procurement, marketing, and affiliate teams to execute revenue-generating e-commerce campaigns. Supported product categorization, navigation, and content processes.

• Oversaw management of 30 web stores, leading initiatives in merchandising, content management, conversion optimization, and analytics to drive revenue growth and customer satisfaction.• Collaborated cross-functionally with art, artist relations, accounting departments, and external stakeholders to execute e-commerce campaigns, enhancing project outcomes and customer engagement.• Introduced and managed store-wide upsell and cross-sell campaigns, resulting in increased average order value (AOV), conversion rates, and overall store revenue.• Spearheaded implementation of email marketing program across all stores, managing monthly and promotional campaigns to drive customer engagement and retention.• Developed and maintained daily e-commerce sales forecasts in partnership with team, ensuring operational readiness and alignment with sales targets.

• Directed team of +70 employees to manage daily operations in high-volume venue, contributing to annual revenue of $14m.• Collaborated with senior management and marketing team to develop and implement strategies that boosted sales of branded merchandise.• Worked with app designers to identify and assess requirements, leading to development and successful implementation of tailored CRM program. Led marketing initiatives to enhance brand visibility, driving increased customer engagement and revenue growth through targeted campaigns and strategic planning.

• Directed planning and execution of diverse corporate events, such as trade shows, international meetings, corporate retreats, and conferences. Managed event logistics from pre-planning to post-event activities, including location scouting, stage design, venue decor, and program implementation.• Supervised and coordinated team of event planners, assistants, support staff, caterers, and contract workers.• Developed and adhered to event budgets,

• Sold and provided expertise on 100+ domestic and premium international cheeses, wines, and specialty products.• Offered personalized customer guidance and resolved inquiries to ensure satisfaction.• Managed inventory, conducted audits, and optimized stocking to minimize waste.• Maintained product quality through proper storage and vendor relationships.• Educated staff and customers on product characteristics and pairings.• Developed promotional materials and organized tastings to enhance product awareness.• Handled transactions, maintained records, and supported promotional activities.• Ensured compliance with health and safety standards in food handling and store maintenance.

• Create and execute innovative pastry and dessert menus aligned with the club's dining concept and seasonal offerings.• Ensure high standards of presentation, taste, and quality in all pastry items served.• Oversee the production of pastries, desserts, breads, and other baked goods.• Manage kitchen operations related to pastry production, including scheduling, ordering, and inventory management.• Lead and motivate a team of pastry cooks and assistants to maintain productivity and quality standards.• Provide guidance, training, and mentorship to kitchen staff to enhance their pastry skills and knowledge.• Maintain cleanliness, organization, and hygiene standards in the pastry kitchen according to health and safety regulations.• Monitor and ensure freshness and proper storage of ingredients and finished products.• Collaborate with culinary team members and event planners to ensure seamless execution of pastry offerings for club events and functions.• Customize pastry offerings for special events and member requests as needed.• Control food costs through efficient portion control, waste reduction strategies, and effective inventory management.• Assist in menu pricing and budget planning to achieve financial goals.• Stay updated on pastry trends, techniques, and industry best practices.• Implement new ideas and techniques to enhance pastry offerings and member satisfaction.