• Was responsible for the overall management of operations for Optum Tech University’s (OTU) classroom deliveries:o Scheduled classes and resources of identified OTU course offerings in a virtual or onsite classroom format.o Determined schedule cycle/frequency.o Determined class size minimums and maximums for quality and cost-efficiency.o Determined go / no go parameters.o Identified lab environment, system requirements and classroom requirements, and worked with necessary… Show more • Was responsible for the overall management of operations for Optum Tech University’s (OTU) classroom deliveries:o Scheduled classes and resources of identified OTU course offerings in a virtual or onsite classroom format.o Determined schedule cycle/frequency.o Determined class size minimums and maximums for quality and cost-efficiency.o Determined go / no go parameters.o Identified lab environment, system requirements and classroom requirements, and worked with necessary resources to secure.o Managed all logistics of deliveries, including securing classrooms, courseware ordering/printing, procuring needed materials/supplies, ensuring web conferencing solutions are set up, etc.o Received and tracked enrollments via the Learning Management System (LMS).o Assisted with marketing/communications of course offerings and overall promotion of OTU.o Communicated class details with vendor delivery partners, instructors and students.o Helped ensure quality of delivery by supporting evaluation methods.o Completed post-delivery activities, including approving invoices, tracking attendance/completions, concluding classes in the LMS, etc.o Utilized tools to manage and track operations details.• Administered learning assets in the company’s LMS; consulted with business partners on program, course and class creation, and structure; added and modified programs, courses and classes; provided basic troubleshooting; processed mass learner status changes; provided basic course completion and evaluation feedback reporting.• Managed subscription-based learning platform plans in order to support Optum Technology business partners’ learning objectives and/or MBOs; responsible for streamlined processes to enable expedient delivery of learning and programs to learners. Show less

Hired, developed, grew & managed an accountable team that delivered against their expectations based on the needs of the business.Coached & mentored team members through daily challenges & opportunities.Provided open, honest, effective & timely feedback on performance.Engaged the team in the company vision & goals so that they understood & were equipped to add value to the business.Evaluated & implemented processes, & created or modified process documentation to… Show more Hired, developed, grew & managed an accountable team that delivered against their expectations based on the needs of the business.Coached & mentored team members through daily challenges & opportunities.Provided open, honest, effective & timely feedback on performance.Engaged the team in the company vision & goals so that they understood & were equipped to add value to the business.Evaluated & implemented processes, & created or modified process documentation to improve team productivity. Show less

Executed on strategy to meet business and customer needs from concept to completion.Collaborated with business leaders & teams to provide quality education solutions for customers.Created & managed complex resource schedule that mets key performance indicators & service level agreements.Managed scheduling trade-offs (profitability, quality, service, skill building, engagement).Discovered & implemented solutions for challenging business issues & worked… Show more Executed on strategy to meet business and customer needs from concept to completion.Collaborated with business leaders & teams to provide quality education solutions for customers.Created & managed complex resource schedule that mets key performance indicators & service level agreements.Managed scheduling trade-offs (profitability, quality, service, skill building, engagement).Discovered & implemented solutions for challenging business issues & worked collaboratively with leaders at all levels.Developed processes & efficiencies to manage critical details & resolve future issues.Researched & analyzed new product information, & provided direction & choices.Monitored competitors’ product offerings.Developed & managed vendor relationships. Show less

Supported & collaborated with internal teams, including education, sales, marketing and operations.Managed the entry of all events into the training management system & modify the events as needed.Performed course content additions & modifications.Performed competitive analyses & completed special research projects.Documented processes & best practices.

Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Greeted visitors entering establishment, determined the nature & purpose of visit, & directed or escorted them to specific destinations.Actively listened to & resolved complaints from customers or the public.Performed administrative support tasks & assisted with projects.

Developed & managed e-commerce website content, including product & category descriptions, pricing, graphics & marketing collateral.Co-developed search engine optimization strategies for e-commerce websites.Co-authored email blast content to customers & leads.Communicated content additions & edits made to key internal teams.Researched new e-commerce features & functionalities, & managed these projects with web development team.Troubleshooted site issues &… Show more Developed & managed e-commerce website content, including product & category descriptions, pricing, graphics & marketing collateral.Co-developed search engine optimization strategies for e-commerce websites.Co-authored email blast content to customers & leads.Communicated content additions & edits made to key internal teams.Researched new e-commerce features & functionalities, & managed these projects with web development team.Troubleshooted site issues & worked with appropriate team(s) as necessary to resolve.Fielded, researched & solved product inquiries from the sales team. Show less

Proofread, edited & produced software training & documentation manuals.Provided direction to internal printing department for training material production.Performed necessary content updates for each software patch/service pack.Created & managed content on Internet/Intranet sites using Front Page, Dreamweaver & SharePoint.Led training sessions on content authoring software.Assisted Director of Education in miscellaneous administrative support tasks.

Facilitated student registration for training classes.Coordinated Webcast sessions.Conducted a wide variety of editing, proofreading & writing tasks.

Prepared classroom & materials for training sessions.Performed receptionist relief on a multi-line telephone system.Executed an array of editing, data entry, shipping/receiving, purchasing & security maintenance tasks.