Josinaldo Amaral Email and Phone Number
• Administrative, financial, and commercial deployment and management of businesses, companies, franchises, and technical assistances with a focus on customer service quality, cost control, and people management.• Solid experience in the commercial area encompassing the Marketing Plan, Planning, and Sales & After-Sales Management including leading contact center teams.• Expertise in developing and managing processes and projects with a focus on the quality of services, cost con-trol, and customer service using Net Promoter Score (NPS) surveys.• Management of the brand maintenance process through constant monitoring of the service quality and feed-back with the resellers and the trade marketing team.• Marketing Plan, knowledge of social media, and the performance of campaigns.• Management of a team highly focused on results, identifying and developing leadership by monitoring perfor-mance indicators and coaching.• Graduate Degree in Marketing from ESPM, Bachelor's Degree in Business Administration with intermediate English, having done a course at the Kaplan International English School in Toronto/Canada (2015).
Dba Soluções Administrativas
View- Website:
- dbasolucoesadministrativas.com.br
- Employees:
- 58
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Consultor De Negócios And Marketing And Customer ExperienceDba Soluções AdministrativasRio De Janeiro, Rj, Br
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Consultor De Negócios / Marketing / Customer ExperienceDba Soluções Administrativas Sep 2021 - PresentConsultoria e suporte em serviços administrativos, marketing, atendimento a clientes, Customer Experiente e gestão de processos.
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Analista De Customer Experience PlenoClube De Viagens Moms Jun 2023 - Jan 2024Niterói - RjAnálise de todas as interações com os clientes para extrair métricas e indicadores de qualidade (KPI's), gerando relatórios e planos de ação para capacitação das equipes e assim ajudá-los a atingirem a excelência no atendimento;Criação e Análise de gráficos / dashboards com os indicadores dos atendimentos gerando resultados para análises com o comitê comercial;Colaboração com o comitê comercial ajudando a diagnosticar erros e falhas, além da elaboração de estratégias eficazes para a correção de problemas e conflitos;Apresentação dos resultados mensais para o comitê comercial, referente aos indicadores de qualidade de cada consultor de viagem;Criação de registros para documentar eventuais falhas nos sistemas de atendimento, sendo o ponto focal para a resolução de problemas com o suporte;Trabalhando com as equipes internas para assegurar a qualidade durante todo o ciclo do atendimento ao cliente. -
Customer Service SupervisorGrupo 3Corações Aug 2019 - Jan 2021Rio De JaneiroManagement of technical assistance team of coffee machines from RJ, ES, MG and Midwest, coordinating approximately 15 people;Management of work orders, route team execution and the whole after sales process;Holding periodic meetings to interface with administrative, logistics and commercial areas;Audit of internal processes to ensure quality of service. -
Operational ManagerStill Clinic Centro Estético Apr 2016 - Nov 2018Rio De JaneiroOpened the Unit in Tijuca/RJ and managed the commercial, administrative, and financial operations including setting and monitoring targets, preparing financial statements, leading a team of 10 people, marketing and social networks management, and building a relationship and loyalty with the customers by focusing on the quality of the services. -
ConsultantJba Consultoria Jun 2015 - May 2017Rio De Janeiro Area, Brazil• Provided support related to sales, administrative, and marketing plans for boosting the dissemination of ser-vices through social media and Google AdWords campaigns, business management, and services with cus-tomers at JFX Informática.• Prepared the strategic plan to identify opportunities for improvement in quality and customer loyalty through staff training and making changes in customer service in addition to strong advertising work using various types of media and generating an increase of 150% in the company’s sales after 1 year (55% increase in the first month for Centrotrauma/RJ).
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Operating Unit Supervisor - Rj BranchElectrolux Jan 2013 - Mar 2015Rio De Janeiro Area, BrazilManaged the RJ branch, reported to the National Manager, and oversaw 37 employees while being responsible for the contact center, sales, and technical areas for both company and individual consumers in the south part of city. -
Operating Unit Supervisor - Manaus BranchElectrolux May 2010 - Jan 2013ManausManaged the Manaus branch, reported to the National Manager, and oversaw 29 employees while being responsible for the following areas: contact center, sales, and technical areas for both company and individual consumers in the city of Manaus.• Opened accredited companies in the state of RJ, serving as a model company.• Prepared the annual budget and its revisions, managed expenses, and aligned the business strategies to in-crease the portfolio of clients and sales, providing better results such as in Manaus taking on a portfolio of customers for selling parts (wholesale) with monthly sales of R$ 91,000 (Mar/2011). Increased sales to R$ 291,000 in 1 year and half and also raised the NPS indicator from 24% to 58% in 1 year and lowered the complaints in the Contact Center from 14% to 2%.• Was the Project Manager for deploying the GEMCO-Bematech integrated system (Modules: Tax, Financial, Sales, and Parts Planning) with interfaces with other systems such as SalesForce, Peoplesoft, Mastersaf, and Neogrid in the branches in RJ, Manaus, and also in SP.
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Services ConsultantElectrolux Mar 2003 - May 2010Rio De Janeiro Area, BrazilReported to Services National Supervisor and was responsible for the Consulting services authorized on Electrolux’s technical assistance network in RJ and ES.• Assessed, analyzed, and monitored the new business, managing the processes of certifying and decertifying technical assistances.• Managed customer service with a focus on quality and consumer satisfaction that resulted in improving the relationship with the trade marketing, sales, and reseller teams, continuously working to eliminate consum-er complaints at the POS and lower the amount of products in the distribution centers of the resellers for ex-change purposes.• Was the company’s representative in after sales through contacts with consumers and dealers, seeking im-provements through training and actions implemented in the companies providing services.• Trained the team and monitored the technical and administrative performance of the employees.
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Sales ConsultantK-Way Logistica Feb 2002 - Mar 2003Rio De Janeiro Area, Brazil• Participated in bids for selling stock handling equipment and metal structures (pallet movers, mezzanines). -
Business ConsultantShell Aug 1999 - Oct 2001Rio De JaneiroReported to the Regional Business Manager and was responsible for monitoring and developing 10 bottled LPG fran-chises distributed between the Rio de Janeiro city and to the south of the state.• Closed new business (POS) in the state of RJ and in Zona da Mata/MG, evaluating the potential of the candi-date, drafting an Offer Letter and defining areas to cover. Deployed a managerial system including guiding and training franchisees and their employees about the company’s policies and franchise manuals.• Managed and monitored the actions of the market to encourage sales.• Analyzed the business results and controlled the targets of volume and profitability.• Prepared targets through population analysis (IBGE) and consumption perspective, monitoring the move-ments of the competition while guiding and negotiating the price and term policies at the POS.• Planned the marketing using door-to-door surveys, created promotions, and organized and implemented events and trade shows for disseminating the brand and its products.
Josinaldo Amaral Education Details
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Customer Experience E Employee Experience -
Business Administration
Frequently Asked Questions about Josinaldo Amaral
What company does Josinaldo Amaral work for?
Josinaldo Amaral works for Dba Soluções Administrativas
What is Josinaldo Amaral's role at the current company?
Josinaldo Amaral's current role is Consultor de negócios and marketing and Customer Experience.
What schools did Josinaldo Amaral attend?
Josinaldo Amaral attended Espm Escola Superior De Propaganda E Marketing, Conquist Brasil, Universidade Unigranrio | Afya.
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