Josinaldo Amaral Email & Phone Number

Rio De Janeiro, RJ, BR

Consultoria e suporte em serviços administrativos, marketing, atendimento a clientes, Customer Experiente e gestão de processos.

Niterói - RJ

Análise de todas as interações com os clientes para extrair métricas e indicadores de qualidade (KPI's), gerando relatórios e planos de ação para capacitação das equipes e assim ajudá-los a atingirem a excelência no atendimento;Criação e Análise de gráficos / dashboards com os indicadores dos atendimentos gerando resultados para análises com o comitê.

Rio De Janeiro

Management of technical assistance team of coffee machines from RJ, ES, MG and Midwest, coordinating approximately 15 people;Management of work orders, route team execution and the whole after sales process;Holding periodic meetings to interface with administrative, logistics and commercial areas;Audit of internal processes to ensure quality of service.

Rio De Janeiro

Opened the Unit in Tijuca/RJ and managed the commercial, administrative, and financial operations including setting and monitoring targets, preparing financial statements, leading a team of 10 people, marketing and social networks management, and building a relationship and loyalty with the customers by focusing on the quality of the services.

Rio De Janeiro Area, Brazil

• Provided support related to sales, administrative, and marketing plans for boosting the dissemination of ser-vices through social media and Google AdWords campaigns, business management, and services with cus-tomers at.
• Prepared the strategic plan to identify opportunities for improvement in quality and customer loyalty through staff training and making changes in customer service in addition to strong advertising work using various.

Rio De Janeiro Area, Brazil

Managed the RJ branch, reported to the National Manager, and oversaw 37 employees while being responsible for the contact center, sales, and technical areas for both company and individual consumers in the south part of city.

Manaus

• Managed the Manaus branch, reported to the National Manager, and oversaw 29 employees while being responsible for the following areas: contact center, sales, and technical areas for both company and individual.
• Opened accredited companies in the state of RJ, serving as a model company.
• Prepared the annual budget and its revisions, managed expenses, and aligned the business strategies to in-crease the portfolio of clients and sales, providing better results such as in Manaus taking on a portfolio of.
• Was the Project Manager for deploying the GEMCO-Bematech integrated system (Modules: Tax, Financial, Sales, and Parts Planning) with interfaces with other systems such as SalesForce, Peoplesoft, Mastersaf, and Neogrid.

Rio De Janeiro Area, Brazil

• Reported to Services National Supervisor and was responsible for the Consulting services authorized on Electrolux’s technical assistance network in RJ and ES.
• Assessed, analyzed, and monitored the new business, managing the processes of certifying and decertifying technical assistances.
• Managed customer service with a focus on quality and consumer satisfaction that resulted in improving the relationship with the trade marketing, sales, and reseller teams, continuously working to eliminate consum-er.
• Was the company’s representative in after sales through contacts with consumers and dealers, seeking im-provements through training and actions implemented in the companies providing services.
• Trained the team and monitored the technical and administrative performance of the employees.

Rio De Janeiro Area, Brazil

• Participated in bids for selling stock handling equipment and metal structures (pallet movers, mezzanines).

Rio De Janeiro

• Reported to the Regional Business Manager and was responsible for monitoring and developing 10 bottled LPG fran-chises distributed between the Rio de Janeiro city and to the south of the state.
• Closed new business (POS) in the state of RJ and in Zona da Mata/MG, evaluating the potential of the candi-date, drafting an Offer Letter and defining areas to cover. Deployed a managerial system including guiding and.
• Managed and monitored the actions of the market to encourage sales.
• Analyzed the business results and controlled the targets of volume and profitability.
• Prepared targets through population analysis (IBGE) and consumption perspective, monitoring the move-ments of the competition while guiding and negotiating the price and term policies at the POS.
• Planned the marketing using door-to-door surveys, created promotions, and organized and implemented events and trade shows for disseminating the brand and its products.

Graduate Degree, Marketing

Master Of Business Administration - Mba, Customer Experience E Employee Experience

Disciplinas: - Customer Experience – Da Ideação à Implantação - Customer Journey Mapping – O Desing da Experiência do Cliente - Pesquisa.

Bachelor'S Degree, Business Administration