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Josipa Blacic Email & Phone Number

Customer Care Operations Specialist at FEG
Location: Prague, Czechia, Czech Republic 4 work roles 4 schools
1 work email found @fortunagroup.eu LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email j****@fortunagroup.eu
LinkedIn Profile matched
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Current company
FEG
Role
Customer Care Operations Specialist
Location
Prague, Czechia, Czech Republic
Company size
706 employees

Who is Josipa Blacic? Overview

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Quick answer

Josipa Blacic is listed as Customer Care Operations Specialist at FEG, a with 706 employees, based in Prague, Czechia, Czech Republic. AeroLeads shows a work email signal at fortunagroup.eu and a matched LinkedIn profile for Josipa Blacic.

Josipa Blacic previously worked as Customer Care Quality Coordinator at Feg and Customer Support Assistant at Foreo. Josipa Blacic holds Master'S Degree, Communication, Journalism, And Related Programs from University Of Zagreb/Sveuciliste U Zagrebu.

Company email context

Email format at FEG

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{first}.{last}@fortunagroup.eu
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AeroLeads found 1 current-domain work email signal for Josipa Blacic. Compare company email patterns before reaching out.

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Profile bio

About Josipa Blacic

Josipa Blacic is a Customer Care Operations Specialist at FEG. They is proficient in Spanish and English. Colleagues describe them as "I have had the pleasure of having Josipa as part of my team, and she's been a standout performer. Josipa is smart, quick to learn, and has shown impressive growth during her time with us. She always completes tasks on time and brings fresh ideas to the table to make our work even better. Josipa has mastered skills focused on customer satisfaction and has become proficient in AI training. I highly recommend Josipa for any future job opportunities; she'll bring valuable contributions to any team."

Current workplace

Josipa Blacic's current company

Company context helps verify the profile and gives searchers a useful next step.

FEG
Feg
Customer Care Operations Specialist
hlavní město praha, praha, czechia
Website
fortunagroup.eu
Employees
706
AeroLeads page
Company profile
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4 roles

Josipa Blacic work experience

A career timeline built from the work history available for this profile.

Customer Care Operations Specialist

Current
Feg

Prague, Czechia

Assisted in ensuring access management for the Customer Care department across all brands.Worked closely with AI tools to support customer support processes.Assisted in communication with third-party vendors regarding work progress, strategy, and updates.Continuously assessed and improve the BOT flows to enhance customer interactions and efficiency.Assisted in the maintenance and adjustments of platforms based on business needs.Supported the assessment of system and AI model performance to identify areas for improvement.

Mar 2024 - Present

Customer Care Quality Coordinator

Feg

Prague, Czechia

Evaluating CS agents' interactions with customers against established quality standards.Coaching and mentoring CS agents, offering valuable feedback on quality reports and guiding them in delivering exemplary customer support.Conducting thorough BOT testing to ensure the accuracy of AI functionalities and bug reporting.Active participation in workshops focused on enhancing Customer Satisfaction (CSAT) and Net Promoter Score (NPS).Delivering quarterly overview presentations for CRO Market with new ideas for automation projects.

Jun 2023 - Mar 2024

Customer Support Assistant

Foreo

Zagreb, Croatia

Engaging with global customers via Live Chat.Conducting research and addressing customer inquiries through platforms like Sales Force, Drupal, and the Ordering System.Effectively presenting FOREO products and providing exemplary customer care.

Oct 2022 - Dec 2022

Gallery Assistant

Galería Maxó

Barcelona, Catalonia, Spain

Part of Erasmus+ internship.Selling of art pieces and maintaining client communication, as well as contributing to the Gallery organization.Collaborating within an international team and engaging in the creation of content for Social Media Networks.

Feb 2022 - Jul 2022
Team & coworkers

Colleagues at FEG

Other employees you can reach at fortunagroup.eu. View company contacts for 706 employees →

PS Peter Surovec Peter Surovec Colleague at FegPrague, Czechia, Czech Republic View → MS Mihai Saulescu Mihai Saulescu Colleague at FegBucharest, Romania View → KM Karol Matysek Karol Matysek Colleague at FegPoland View → RM Radek Muller Radek Muller Colleague at FegPrague, Czechia, Czech Republic View → DP Danica Pinčáková Danica Pinčáková Colleague at FegŽilina, Zilina, Slovakia View → LM Ladislav Moravec Ladislav Moravec Colleague at FegPrague, Czechia, Czech Republic View → IČ Iva Čatipović Iva Čatipović Colleague at FegSplit, Split-Dalmatia, Croatia View → KZ Kristine Zivkovic Kristine Zivkovic Colleague at FegCroatia View → VR Venkateswara Rao Venkateswara Rao Colleague at FegHyderabad, Telangana, India View → MB Michal Brádler Michal Brádler Colleague at FegPrague, Czechia, Czech Republic View →
4 education records

Josipa Blacic education

Upravni Referent

Ekonomska Škola Šibenik

Aces project - "You Complete Me" (2013) was learning project focused on intercultural communication. Project connected students.

FAQ

Frequently asked questions about Josipa Blacic

Quick answers generated from the profile data available on this page.

What company does Josipa Blacic work for?

Josipa Blacic works for FEG.

What is Josipa Blacic's role at FEG?

Josipa Blacic is listed as Customer Care Operations Specialist at FEG.

What is Josipa Blacic's email address?

AeroLeads has found 1 work email signal at @fortunagroup.eu for Josipa Blacic at FEG.

Where is Josipa Blacic based?

Josipa Blacic is based in Prague, Czechia, Czech Republic while working with FEG.

What companies has Josipa Blacic worked for?

Josipa Blacic has worked for Feg, Foreo, and Galería Maxó.

Who are Josipa Blacic's colleagues at FEG?

Josipa Blacic's colleagues at FEG include Peter Surovec, Mihai Saulescu, Karol Matysek, Radek Muller, and Danica Pinčáková.

How can I contact Josipa Blacic?

You can use AeroLeads to view verified contact signals for Josipa Blacic at FEG, including work email, phone, and LinkedIn data when available.

What schools did Josipa Blacic attend?

Josipa Blacic holds Master'S Degree, Communication, Journalism, And Related Programs from University Of Zagreb/Sveuciliste U Zagrebu.

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