Josipa Borić-Novosel Email & Phone Number

Croatia

Helping teams thrive through motivation and effective collaboration.Implemented continuous improvement strategies, fostering a learning culture that drives sustainable growth.Resolved complex conflicts, leading teams through transformational change while enhancing adaptability.Coached teams to provide constructive, respectful feedback, empowering members to grow through mutual learning and support.

Boosted team performance using gamification and interactive tools, fostering a collaborative and dynamic environment.Established a continuous learning culture, strengthening team adaptability and growth.Spearheaded the Business Support System (BSS) project, organizing cross-functional teams and facilitating seamless collaboration between Njuškalo's internal and external partners.

Led teams in Agile/Scrum frameworks, ensuring seamless adoption of self-organizing practices.Spearheaded the development and implementation of a digital signature system, expediting contract signing across A1 shops.Developed B2B calculators for fixed and mobile networks, improving customer solutions.Collaborated with the Marketing Cloud team in Salesforce, optimizing multi-channel marketing campaigns for improved customer engagement.

Provided comprehensive support to the Chief Technology Officer by managing administrative tasks, streamlining processes, and coordinating technical projects. Played a key role in organizing team-building activities and facilitating communication between leadership and development teams. Prepared reports, tracked project milestones, and assisted in strategic decision-making. Additionally, developed and conducted soft skills workshops, ensuring effective internal training programs that enhanced team collaboration and productivity.

Assisted senior management in streamlining operational processes and optimizing leadership efficiency.Organized and facilitated team-building activities, contributing to stronger collaboration across teams.Developed and conducted soft skills workshops, training new trainers to enhance internal development and communication.

in house career; business simulation, testing services customer service, training for new employees of Client Services

Bacc.Oec, Communication, Pr

Nlpt Psychotherapeutic- Counselor

Neuro Linguistic Psychotherapy

Nlp Master Practitioner / Nlp Master Ianlp

Nlp Practitioner

Glasnogovorništvo

Practitioner In Executive Coaching, Executive Coaching