• Manage brand protection to ensure company and franchisees meet commitments and contractural obligations.• Manage and oversee comprehensive compliance program for entire franchise system to effectively measure, report and track compliance with franchise standards and best practices, resulting in over 2,500 violation cures in first 2 years of inception and more than doubling the number of stores that qualified for Elite Status in 2016 and again in 2017. • Responsible for ensuring all franchise renewals, including ensuring franchisee meets all requirements for renewal, negotiating and drafting conditions and addenda, reporting and recording all pertinent information related to renewal and conservation and organization of documents.• Work with franchisees interested in selling their stores to find qualified buyer, identify transfer requirements, and help to negotiate agreement terms; draft transfer documents including purchase agreements, lease terms, promissory notes, etc. for review by their attorneys; increased success in store sales over 700% since 2015.• Identify remodel requirements and track completion for all renewal and transfer franchise stores.• Instrumental in updating and revising Franchise Disclosure Document and franchise agreement for both franchise concepts on annual basis to verify accuracy of information, that new and existing issues are addressed or clarified, and that the franchise is protected.• Franchisor liaison to out of country master franchisees.• Responsible for all aspects Annual Franchise Conference, including crafting vision and theme, venue decision and contract negotiation, developing agenda, presentation content and managing presenter preparedness, researching and hiring guest speakers and franchisee communications. Successfully planned and executed last five meetings, saving company more than 75% in company costs over previous planners.

• Direct the operational support of over 160 Kid to Kid and Uptown Cheapskate franchise stores, including multi-unit, multi-concept and master franchisees.• Oversee franchise training programs for both concepts, including online training materials, new franchisee training, and training materials for store employees. • Developed comprehensive compliance program for entire franchise system to effectively measure, report and track compliance with franchise standards and best practices across both franchise systems. • Involved with the annual revision of the Franchise Disclosure Document and franchise agreement for both franchise concepts to verify accuracy of information, that new and existing issues are addressed or clarified, and that the franchise is protected.• Oversee and manage franchise renewals and transfers, ensuring franchisee meets all requirements negotiating and drafting conditions and addenda, reporting and recording all pertinent information related to renewal and conservation and organization of documents.

• Office administrator and manager of Salt Lake City satellite office of Chicago-based medical malpractice and product liability law firm.• Assisted in the development and implementation of satellite office including general office setup, interview and training of associates and support staff, development of case review process and organization and case transfers from prior counsel.• Developed and managed initial case organization and maintenance of all communication, pleadings, medical records, discovery, investigation and research and docketing.• Worked closely with firm partners and associates to develop case strategy and assist in communicating with risk managers and other hospital staff, opposing and co-counsel, experts and witnesses regarding case status.• Created trial materials, technical exhibits and digital trial presentations using TrialMax and PowerPoint.