With over a decade of experience in customer support and operations, I am driven by a passion for creating seamless customer journeys and fostering excellence in service. Currently leading the Customer Support division at Knya, I focus on enhancing customer experience through business process improvements, ensuring every interaction exceeds expectations.Prior to this, I served as the Head of Customer Operations at Flo Mattress, where I transformed customer support strategies, led high-performing teams, and implemented data-driven insights that improved overall customer satisfaction. My role involved leveraging feedback to refine processes and drive operational efficiency across the organization.My journey in customer support began at Vodafone Qatar, where I progressed from Customer Care Executive to Customer Care Manager. These formative years provided me with a deep understanding of customer service dynamics, customer insights, and problem resolution. Throughout my tenure, I honed my skills in managing large teams, leading customer-centric projects, and delivering consistently excellent service in fast-paced environments.I am passionate about developing customer-first cultures within organizations, driving innovation in support processes, and building teams that thrive on delivering exceptional service at every touchpoint. Looking forward to connecting with professionals who share similar values in delivering outstanding customer experiences!