Joslyn Mendonca Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Canada

India

• Delivered a high-class experience to clients while following the processes and guidelines set by the company.• Greeted clients, was involved with ongoing dialogues and followed up with all guests.• Acquired new clients through cold calls, office visits and events.• Educated clients about the Mercedes Benz Brand, the various products available and analyzed their needs.• Created Mercedes Benz brand awareness by volunteering for display events, off-road events, driving course… Show more • Delivered a high-class experience to clients while following the processes and guidelines set by the company.• Greeted clients, was involved with ongoing dialogues and followed up with all guests.• Acquired new clients through cold calls, office visits and events.• Educated clients about the Mercedes Benz Brand, the various products available and analyzed their needs.• Created Mercedes Benz brand awareness by volunteering for display events, off-road events, driving course events.• Helped clients when they faced issues or needed help with a product or concern and guided them with the help of our aftersales team.• Handled complaints.• Well versed with various products in the Mercedes Benz lineup.• Excellent knowledge of features and technology that is present in the cars in detail.• Ability to educate and explain to customers the features of a product in detail and through demonstration.• Knowledge of company competitors and their product range.• Hands on experience as a technician which contributes to understanding the cars in detail.• Proactive in understanding new technology and troubleshooting the current products. Show less

Mumbai Area, India

Educating clients about the Brand, product and analyzing their needs.Experience in attending customers and catering to their needs. Capturing customer details in DMS and qualifying the same.Providing test rides to clients and educating them with highlight and safety of the product before the test-rideProviding clients with Quotations, Finance options, collecting bookings, following up for delivery etc.Managing the entire Showroom in the absence of the General Manager; taking… Show more Educating clients about the Brand, product and analyzing their needs.Experience in attending customers and catering to their needs. Capturing customer details in DMS and qualifying the same.Providing test rides to clients and educating them with highlight and safety of the product before the test-rideProviding clients with Quotations, Finance options, collecting bookings, following up for delivery etc.Managing the entire Showroom in the absence of the General Manager; taking care of billing of new bikes, accounting, attending customer complaints, escalations, communicating with the parent company in regards to products etc.Participating in Events in-order to generate leads and create brand awareness.Participating in Rides with clients as well as other brands to create brand awareness and generate leads. Show less

Mumbai Area, India

Designation: Service Advisor / Contact partner aftersales.Working as a Service Advisor and Contact partner for the Showroom.Taking care of all Demo cars and Display cars in the Showroom.Coordinating with the workshop team for Demo cars, New Cars etcPDI and installing necessary components as required by the clients. Arranging Display cars for the showroom as well as maintaining the brand standards for the company.Managing Demo cars and their maintenance and… Show more Designation: Service Advisor / Contact partner aftersales.Working as a Service Advisor and Contact partner for the Showroom.Taking care of all Demo cars and Display cars in the Showroom.Coordinating with the workshop team for Demo cars, New Cars etcPDI and installing necessary components as required by the clients. Arranging Display cars for the showroom as well as maintaining the brand standards for the company.Managing Demo cars and their maintenance and maintaining brand standards for the same.Answering to clients queries and helping them to understand the product better. Show less

Mumbai Area, India

Attending Customer Complaints.Creating job orders for vehicles which come for service.Following the procedures set by Toyota Motor Company.Assisting customers with technical help.Completed Level 1 course from Toyota.

Mumbai Area, India

Worked as a technician for Forklifts..Carrying out regular service on the vehicles.Complete maintenance of all Forklifts and Hydraulic systems.Assembling and disassembling all hydraulic cylinders and hoses.Engine and Transmission Overhaul.Assembly of Paper roll attachments and all Hydraulic attachments.Diagnosing faults in the vehicle and repairing the same.

Education record

Industrial Technical Institue (Motor Mechanic), Automobile/Automotive Mechanics Technology/Technician