Manage digital eCommerce applications on volvocars.com in the US market. Manage product roadmap to implement innovative car shopping experiences online.

Managed technology initiatives for Marketing and eCommerce for tiffany.com website, Marketing Resource Management (MRM), and Digital Asset Management systems. Primary liaison between Marketing, IT, and 3rd party vendors. IT Functional owner for email, print, digital, and out-of-home Marketing campaigns.Key accomplishments include: • Launched the new diamond engagement ring eCommerce experience on Tiffany.com, which included migrating from a custom-built platform to Adobe Experience Manager (AEM) and significant coordination across merchandising and warehouse back office teams. • Improved the user experience design for enterprise DAM and Marketing Resource Management systems through user research, prototypes, user testing, and wireframes.• Streamlined Marketing campaign planning & execution experience by implementing Wrike, a SaaS Marketing campaign management platform. • Increased US sales by $200K+ and enhanced the in-store customer experience with the implementation of the CT60 Watch Workshop iOS app.• Increased productivity by 83% by partnering with 3rd party media planning agency to automate media plan creation for North America.

Led capital projects for Marketing, Mac, and Enterprise Mobility programs. Key accomplishments included: • Increased productivity by 30% by implementing an enterprise Marketing Resource Management (MRM) System for Campaign Management, Media Planning, and Production Management.• Successfully implemented an enterprise Digital Asset Management System enabling central, regional, and external teams to have a centralized asset repository for Marketing campaigns, Public Relations materials, social media content, and archival collections.• Significantly elevated in-store customer experience by delivering a luxury mobile app to manage customer traffic during high volume seasons.

Ensured adherence to SDLC standards, proper enterprise tool use, and on-time project delivery while leading cross-functional teams of up to 20 members through full development lifecycle for business and technology initiativesKey accomplishments included:• Handpicked by CEO to lead team that provided administration on multibillion-dollar insurance and compensation mega case; achieved aggressive goals three months ahead of schedule.• Reduced manual processing times by 85% by launching group annuity contract system.• Streamlined RFP process through the successful launch of a Marketing Area Resource System that included Business Objects XIR2 end-user training.• Spearheaded entire project proposal process for Private Placement line of business, from initial idea development, effective user research, and final management approval.

Mentored and led virtual project teams across multiple North America locations, fulfilling both project management and developer roles on several projects enhancing Marketing, Sales, and Logistics functions. Executed successful risk mitigation strategies that minimized impact to project scope, schedule, budget, and quality, and met all business goals and objectives.Key accomplishments included:• Managed design and development of 5-year, $3M productivity improvement tool for Sales ,which identified stores with highest sell-through potential for a given product, maximizing sales potential by reducing waste risk and lost sales opportunities.• Acted as lead project manager and developer for automated executive reporting tool utilized by CEO, which reduced company overhead by $130K annually.• Managed and developed third release of cross-functional business process that enabled Marketing, Finance, and Consumer Insights teams to plan and track consumption, shipments, and retail inventory, resulting in an annual savings of $165K.

Directed teams of internal and external resources to develop applications for Marketing department; utilized Microsoft Visual Basic 6, ASP, .NET, and SQL Server 2000 technologies to produce high-quality software tools. Managed vendor relationships, delivered technical training to sales reps, and mentored junior developers. Played primary role in Marketing Portal maintenance.

Promoted to guide evaluation, recommendation, selection, development, and implementation of workstation and office system hardware, software, and peripheral components, ensuring IT resources successfully met business needs and initiatives. Provided technical support and education to IS Help Desk, Client Services, Application Development, and end-users, working closely with IT groups to improve workflow, infrastructure components, policies, standards, and training processes.

Delivered 3rd-level help desk support to field personnel, and partnered with Workgroup Technologies team to quickly resolve software and hardware issues across three headquarters locations. Served as primary contact for on- and off-site support to CEO and staff.